The DOI matches its Crossref record; 52 of the 52 references it cites were found in a registry or an index.
Organizational Knowledge Management: A Contingency Perspective
Abstract
Prior research examines several knowledge management processes, considering each as universally appropriate. Instead, we propose that the context influences the suitability of a knowledge management process. We develop a contingency framework, including two attributes of the organizational subunit's tasks: process or content orientation, and focused or broad domain, and links knowledge management processes to them: internalization for focused, process-oriented tasks; externalization for focused, content-oriented tasks; combination for broad, content-oriented tasks; and socialization for broad, process-oriented tasks. The empirical research was done at the Kennedy Space Center (KSC), based on several interviews and survey data from 159 individuals across 8 subunits. The results supported the contingency framework. All the knowledge management processes except externalization had a positive impact in the expected cell. At the overall level, combination and externalization, but not internalization and socialization, affect knowledge satisfaction. Some implications for practice and research are identified.
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Cited by
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Metadata
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2001-05-31
- Volume
- 18
- Issue
- 1
- Pages
- 23-55
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2107634268
- Cited by
- 677
- References
- 52
- FWCI
- 99.88
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
