The DOI matches its Crossref record; 49 of the 49 references it cites were found in a registry or an index.
Consumer Behavior in Web-Based Commerce: An Empirical Study
Abstract
Electronic commerce challenges companies to design electronic systems and interactions that retain customers and increase sales. This exploratory study examines the impact of consumer experience and attitudes on intention to return and unplanned purchases on-line. It also examines how certain consumer and Web site factors influence the on-line consumer experience. The study finds that perceived control and shopping enjoyment can increase the intention of new Web customers to return, but seemingly do not influence repeat customers to return. It also finds that a Web store that utilizes valueadded search mechanisms and presents a positively challenging experience can increase customers' shopping enjoyment. Further, the more often customers return to a Web store, the more their shopping enjoyment is determined by their product involvement. Customers with low need specificity (i.e., who do not know what they are looking for) are more likely to use value-added search mechanisms. Finally, neither perceived control nor shopping enjoyment has any significant impact on unplanned purchases.
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Cited by
eTailQ: dimensionalizing, measuring and predicting etail quality
Wolfinbarger, M., & Gilly, M. C. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00034-4 · Cited by 2,340
Online customer experience in e-retailing: An empirical model of antecedents and outcomes
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The development of initial trust in an online company by new customers
Koufaris, M., & Hampton-Sosa, W. (2004) · Information & Management · doi:10.1016/j.im.2003.08.004 · Cited by 1,114
Self-citationJIANG, Z., & BENBASAT, I. (2004) · Journal of Management Information Systems · doi:10.1080/07421222.2004.11045817 · Cited by 606
Xiang, L., Zheng, X., Lee, M. K. O., & Zhao, D. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.11.002 · Cited by 587
Metadata
- Authors
- Koufaris, M., Kambil, A., & Labarbera, P. A.
- Venue
- International Journal of Electronic Commerce
- Publisher
- Informa UK Limited
- Published
- 2001-12
- Volume
- 6
- Issue
- 2
- Pages
- 115-138
- ISSN
- 1086-4415 (ISSN-L)
- 1557-9301
- OpenAlex
- W2141150971
- Cited by
- 490
- References
- 49
- FWCI
- 37.06
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
