The DOI matches its Crossref record; 78 of the 78 references it cites were found in a registry or an index.
Decision making under stress: the role of information overload, time pressure, complexity, and uncertainty
Abstract
Studies of human decision making demonstrate that stress exacerbates risk-taking and impacts decision quality. Since most managerial decisions involve some element of stress, decision aids such as decision support systems (DSS) have been proposed to mitigate its effects. However, existing research has largely attended to two key stressors, time pressure and information overload. In this research, we propose that for a holistic understanding of decision making under stress (DMUS) and to improve decision support, a more inclusive set of stressors and psychological experiences underlying stressful decisions must be examined. This article focuses on one class of stressors (of two identified) that we call ‘Decision Stressors’ and define as specific to the decision problem at hand, temporal, and moderated by individual differences. Based on a comprehensive literature review of foundational literature, we identify four Decision Stressors that affect decision quality: information overload, time pressure, complexity and uncertainty.
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Cites
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Cited by
Saif, N., Khan, S. U., Shaheen, I., ALotaibi, F. A., Alnfiai, M. M., & Arif, M. (2024) · Computers in Human Behavior · doi:10.1016/j.chb.2023.108097 · Cited by 301
Dealing with information overload: a comprehensive review
Arnold, M., Goldschmitt, M., & Rigotti, T. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1122200 · Cited by 291
How Time Pressure in Different Phases of Decision-Making Influences Human-AI Collaboration
Cao, S., Gomez, C., & Huang, C.-M. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3610068 · Cited by 48
Kim, J., & Fussell, S. R. (2025) · Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3714203 · Cited by 6
Memory in the Digital Age: Are We Offloading or Overloading
Pooja, K. M. (2025) · Future Education and Learning Spaces · doi:10.1007/978-981-96-9251-4_9 · Cited by 1
Metadata
- Authors
- Phillips-Wren, G., & Adya, M.
- Venue
- Journal of Decision Systems
- Publisher
- Informa UK Limited
- Published
- 2020-05-27
- Volume
- 29
- Issue
- sup1
- Pages
- 213-225
- ISSN
- 1246-0125 (ISSN-L)
- 2116-7052
- OpenAlex
- W3031502819
- Cited by
- 269
- References
- 78
- FWCI
- 13.57
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
