Co-creation of tourist experiences: a literature review
Abstract
This paper reviews the literature concerning co-creation of tourism experiences. It analyses the theoretical underpinnings of co-creation and discusses key dimensions of the concept from the tourist's perspective, highlighting the importance of active participation and interaction. The aim is to propose a psychology-focused definition of on-site co-creation tourism experience on which to base a conceptual framework relating important constructs. Opportunities for future empirical research in this area are suggested.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Allowing people to create content is an effective way to motivate them to visit heritage sites, making visitors more active and participatory.
“Additionally, it has been found that an effective way to motivate people to visit heritage sites is by allowing them to create content.This encourages users to take a greater interest in expanding the information about heritage and natural elements, making visitors more active and participatory [19].”
From Motiv-ARCHE: co-creation of augmented reality educational content to motivate cultural and natural heritage learning (2025) · cites this paper as [19]
Cites
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271 · see citing works
Ludic Agency and Retail Spectacle
Kozinets, R. V., Sherry, Jr., Storm, D., Duhachek, A., Nuttavuthisit, K., & DeBerry‐Spence, B. (2004) · Journal of Consumer Research · doi:10.1086/425101 · Cited by 360 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Chen, K.-H., Huang, L., & Ye, Y. (2023) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-01-2022-0050 · Cited by 116 · see citing works
The Experience of Novelty and the Novelty of Experience
Skavronskaya, L., Moyle, B., & Scott, N. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00322 · Cited by 103 · see citing works
“The application of cognitive psychology theory to tourism experiences is an emerging area of research (Larsen, 2007; Agapito et al., 2013; Skavronskaya et al., 2017a; Campos et al., 2018; Scott, 2020).”
BackgroundResultSelf-citationA taxonomy of value co-creation on Weibo – a communication perspective
Ge, J., & Gretzel, U. (2018) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0557 · Cited by 65 · see citing works
The effect of online review and interaction on value co-creation in tourism virtual community
Gu, Y., & Zhu, J. (2023) · Cogent Social Sciences · doi:10.1080/23311886.2023.2261234 · Cited by 13 · see citing works
Vargas, J. C. G., Fabregat, R., Carrillo-Ramos, A., & Jové, T. (2025) · Discover Applied Sciences · doi:10.1007/s42452-025-07842-0 · Cited by 5 · see citing works
- Authors
- Campos, A. C., Mendes, J., Valle, P. O. D., & Scott, N.
- Affiliations
- University of Algarve (PT)
- Universidade do Algarve, Algarve, Portugal
- Griffith University (AU)
- Corresponding author
- Campos, Ana Cláudia
- Venue
- Current Issues in Tourism
- Publisher
- Informa UK Limited
- Published
- 2015-09-15
- Volume
- 21
- Issue
- 4
- Pages
- 369-400
- ISSN
- 1368-3500 (ISSN-L)
- 1747-7603
- OpenAlex
- W2280643830
- Cited by
- 655
- References
- 2
- Citations by year
- 2026: 98 · 2025: 92 · 2024: 78 · 2023: 63 · 2022: 80 · 2021: 82 · 2020: 59 · 2019: 51 · 2018: 25 · 2017: 20 · 2016: 5 · 2014: 1 · 2013: 1
- FWCI
- 51.31
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Current Issues in Tourism (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Griffith Research Online (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Psychology › Social Psychology › Recreation, Leisure, Wilderness Management
- Keywords
- co-creation, tourist experience, visitor participation, tourist interaction, experiential tourism, conceptual framework, tourist psychology
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
