The DOI matches its Crossref record; 61 of the 61 references it cites were found in a registry or an index.
Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory
Abstract
The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.
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“In terms of conservation of resources, psychological resilience is a significant internal resource foundation for facilitating a quick recovery despite stress and pressure (Mao et al., 2021).”
From Perceived Destination Restorative Qualities in Wellness Tourism: The Role of Ontological Security and Psychological Resilience (2025) · cites this paper as Mao et al., 2021
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“According to conservation of resources theory, psychological resilience is considered a key internal resource foundation for facilitating a quick recovery despite stress and pressure (Mao et al., 2021).”
From Perceived Destination Restorative Qualities in Wellness Tourism: The Role of Ontological Security and Psychological Resilience (2025) · cites this paper as Mao et al., 2021
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Reviving tourism industry post-COVID-19: A resilience-based framework
Sharma, G. D., Thomas, A., & Paul, J. (2020) · Tourism Management Perspectives · doi:10.1016/j.tmp.2020.100786 · Cited by 903
Can corporate social responsibility protect firm value during the COVID-19 pandemic?
Qiu, S. (., Jiang, J., Liu, X., Chen, M.-H., & Yuan, X. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102759 · Cited by 321
The COVID-19 pandemic and organisational commitment of senior hotel managers
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Tourism and Hospitality industry resilience during the Covid-19 pandemic: Evidence from England
Ntounis, N., Parker, C., Skinner, H., Steadman, C., & Warnaby, G. (2021) · Current Issues in Tourism · doi:10.1080/13683500.2021.1883556 · Cited by 266
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Metadata
- Authors
- Mao, Y., He, J., Morrison, A. M., & Andres Coca-Stefaniak, J.
- Affiliations
- Hubei University Of Economics (CN)
- Hunan University of Science and Technology (CN)
- National Kaohsiung University of Hospitality and Tourism (TW)
- Business School, Department of Marketing, Events and Tourism, University of Greenwich, London, UK
- Corresponding author
- He, Jie
- Venue
- Current Issues in Tourism
- Publisher
- Informa UK Limited
- Published
- 2020-06-01
- Volume
- 24
- Issue
- 19
- Pages
- 2716-2734
- ISSN
- 1368-3500 (ISSN-L)
- 1747-7603
- OpenAlex
- W3032657296
- Cited by
- 367
- References
- 61
- Citations by year
- 2026: 12 · 2025: 40 · 2024: 56 · 2023: 84 · 2022: 98 · 2021: 64 · 2020: 13
- FWCI
- 69.97
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Current Issues in Tourism (publishedVersion)
- Greenwich Academic Literature Archive (University of Greenwich) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- Education Department of Hunan (18b227)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Keywords
- corporate social responsibility, tourism industry, COVID-19 pandemic, conservation of resources theory, self-efficacy, hope, resilience, optimism, job security
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