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Applying Ethics of Care-Based Response Strategies to Mitigate AI-Related Corporate Crisis: The Moderating Role of Crisis Involvement
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“From an ethical perspective, Liu (2025) emphasized that when AI use contributes to a crisis or moral violation, organizations must apply an ethics-of-care-based response that shows empathy, accountability, and moral acknowledgment.”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Liu 2025
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“Crisis involvement increases individuals’ motivation to carefully evaluate crisis-related information provided by an organization in order to form an attitude about the organization and its product (Petty & Cacioppo, 1984; Clayes & Cauberghe, 2014).”
Buhmann, A., Paßmann, J., & Fieseler, C. (2020) · Journal of Business Ethics · doi:10.1007/s10551-019-04226-4 · Cited by 167 · cited 1×
“Future research could replicate this study using other AI controversies such as violations of privacy and algorithmic bias (Buhmann et al., 2020).”
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Cited by
Schneider, E., Kyriakopoulos, V., Seo, Y., Hong, N., Lee, M., & Lim, J. S. (2026) · Corporate Reputation Review · doi:10.1057/s41299-026-00254-9 · Cited by 4
Metadata
- Authors
- Liu, J.
- Venue
- International Journal of Strategic Communication
- Publisher
- Informa UK Limited
- Published
- 2025-03-04
- Volume
- 19
- Issue
- 2
- Pages
- 130-157
- ISSN
- 1553-118X
- 1553-1198
- Cited by
- 6
- References
- 2
- Language
- en
- Funders
- Arthur W. Page Center for Integrity in Public Communication
- Pennsylvania State University
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.