Cited by 107Language, Communication, and Linguistic StudiesSocial and Intergroup PsychologyInternational Student and Expatriate Challenges

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The Relationship among Intercultural Communication Apprehension, Ethnocentrism, Uncertainty Reduction, and Communication Satisfaction during Initial Intercultural Interaction: An Extension of Anxiety and Uncertainty Management (AUM) Theory

Neuliep, James W.·2012·Journal of Intercultural Communication Research

DOI 10.1080/17475759.2011.623239

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Abstract

This paper presents the results of an examination of the relationship among intercultural communication apprehension, ethnocentrism, uncertainty reduction, and communication satisfaction during initial intercultural interaction. Poised within the theoretical assumptions of Anxiety and Uncertainty Management (AUM) Theory hypotheses are forwarded predicting that intercultural communication apprehension and ethnocentrism would negatively affect uncertainty reduction and communication satisfaction during initial intercultural encounters. In the first phase of the study, participants (N = 107) completed measures of intercultural communication apprehension and ethnocentrism. Replicating procedures of earlier uncertainty reduction research, participants in intercultural dyads (i.e., experimental group) and intracultural dyads (i.e., control group) were instructed to become acquainted. After a specified period of time, the dyads were separated and participants completed measures of uncertainty reduction and communication satisfaction. Correlational and regression analyses indicate that, for the experimental group, measures of intercultural communication apprehension and ethnocentrism were significantly and negatively correlated with measures of uncertainty reduction and communication satisfaction. For the control group, measures of intercultural communication apprehension and ethnocentrism were not correlated with measures of uncertainty reduction or communication satisfaction. Results are discussed within the parameters of AUM.

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“(Neuliep, 2012) defines cultural background as the shared comprehension of the sender's intended message by the recipient.”
Background
Enhancing cross-cultural communication for Chinese tourists in non-native English-speaking destinations: a study of sociolinguistic competence and politeness challenges
An, G., & Lin, D. T. A. (2024) · Global Chinese · doi:10.1515/glochi-2023-0041 · Cited by 3
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“The theory is discussed from various perspectives such as application in high-context cultures (Sun et al. 2023), intercultural communication anxiety and ethnocentrism (Neuliep 2012).”
Influential
Case 2: “Not who I am, not what I mean”: Intercultural Communication in Chinese-South African Interactions
Chigwendere, F. B. (2019) · Palgrave Studies in African Leadership · doi:10.1007/978-3-030-25185-7_5 · Cited by 2
To act or not to act: Cultural hesitation in the multicultural hospitality workplace
Keizer-Remmers, A., Ivanova, V., & Brandsma-Dieters, A. (2021) · Research in Hospitality Management · doi:10.1080/22243534.2021.2006915 · Cited by 2
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Migración y territorialidad:
Martínez, A. V., Henríquez, S. V. S., & Carrasco, C. N. (2020) · Papeles de trabajo - Centro de Estudios Interdisciplinarios en Etnolingüística y Antropología Socio-Cultural/Papeles de trabajo · doi:10.35305/revista.v0i33.41 · Cited by 2
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Coffey, K. M., Gelms, B., Johnson, C. C., & McKee, H. A. (2017) · The Writing center journal · doi:10.7771/2832-9414.1818 · Cited by 2
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Nsude, I., Osuagwu, T. R., & Etumnu, E. W. (2023) · Journal of Sociology Bulletin of Yerevan University · doi:10.46991/bysu:f/2023.14.1.029 · Cited by 2
“Also, some scholars have demonstrated the correlation between multicultural communication anxiety and uncertainty (Neuliep, 2012; Neuliep& Ryan, 1988).”
Background
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“Furthermore, “ culture shock ” can cause psychological distress among those adapting to new cultural environments (Lewthwaite, 1996; Neuliep, 2012).”
Feasibility study of an internet-based virtual cultural exchange programme: Asian, North American and European university students
Cheung, K., Leung, N. H., Pulcini, V., Giacosa, A., Triki, N., Fitzgerald, R., Trautwein, R., Li, B., Li, Y. N., Tsang, H., et al. (2025) · The Internet and Higher Education · doi:10.1016/j.iheduc.2025.101037 · Cited by 1
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Карачова, Д. В., Shevchenko, V., & Ahibalova, T. (2022) · Humanities science current issues · doi:10.24919/2308-4863/52-1-37 · Cited by 1
“Researchers state four important components of the linguistic and ethnic barriers: the distinction between the two language systems, the norm of the language, the use and the difference between the extralinguistic knowledge of the representatives of the two languages (Neuliep, 2012).”
Background
Interability Communication Involves More than Just Motivation
O’Brien, M. D. (2012) · Cited by 1
Seeking Sexual Health Information from Romantic Partners: Testing an Application and Extension of the Theory of Motivated Information Management
Tannebaum, M. (2022) · Digital Archive @ GSU · doi:10.57709/7499348 · Cited by 1
All roads lead down under? Ethnocentrism among Australian corporate communication practitioners
Hoffmann, J. (2016) · Communication Research and Practice · doi:10.1080/22041451.2016.1186486 · Cited by 1
“As a result, the educational goal of becoming a ‘mindful communicator’ (Neuliep, 2012, p. 12) is left by the wayside.”
Background
Why trainees evaluate the same trainer differently? Examining a dual-process model of training effectiveness
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Ngwainmbi, E. K. (2013) · The Journal of Development Communication/The journal of development communication
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Kueppers, G. C. (2017) · doi:10.13021/g8qt1s
“Neuliep (2012) also found ICA is negatively associated with uncertainty reduction—which holds the potential for contributing to feelings of anxiety (Lin & Rancer, 2003)—and communication satisfaction.”
Background
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Melchor-Bazalar, A. (2020) · Universidad Peruana de Ciencias Aplicadas (UPC) · doi:10.19083/tesis/653718
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“Tellingly, while the expectation in intercultural communication is maximum understanding among the interactants (Neuliep, 2012), experience has taught that misunderstandings often arise as a result of differing expectations.”
Background
THE DIFFERENTIATED FEEDBACK FRAMEWORK: AN AUTOETHNOGRAPHICANALYSIS OF ONLINE ENGAGEMENT AND CREATING COMMUNITY
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ТРАНСЛИНГВИЗМ МӘСЕЛЕЛЕРІН ЗЕРТТЕУДІҢ ТЕОРИЯЛЫҚ МЕТОДОЛОГИЯЛЫҚ НЕГІЗДЕРІ
Abilkassymova, A., & Akzhigitova, A. (2023) · Bulletin of Shokan Ualikhanov Kokshetau University Philological Series · doi:10.59102/kufil/2023/iss4pp200-210
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Joachim, J., & Weerasekera, S. (2022) · Journal of Business Studies · doi:10.4038/jbs.v9i1.79
“Empirical evidence from the research conducted by Neuliep (2012), suggests that ICA and ethnocentrism pose a barrier and also deteriorate communication between cultures.”
Background
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Ghani, N. A., & Rehman, R. (2024) · Qlantic Journal of Social Sciences and Humanities · doi:10.55737/qjssh.513497366
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Zheng, W. (2025) · ECNU Review of Education · doi:10.1177/20965311241305141 · Cited by 1
“Similarly, Gudykunst (2005) argues that Zheng to ensure the occurrence of intercultural adjustment or effective intercultural communication, people must mindfully manage their anxiety if it is above the maximum threshold.”
The Charismatic Lecturer’s Voice: Explainable Machine Learning Models
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Authors: Neuliep, J. W.
Corresponding author: Neuliep, James W.
Venue: Journal of Intercultural Communication Research
Publisher: Informa UK Limited
Published: 2012-03
Volume: 41
Issue: 1
Pages: 1-16
ISSN: 1747-5759 (ISSN-L)
1747-5767
DOI: 10.1080/17475759.2011.623239
OpenAlex: W2054826183
Cited by: 107
References: 60
Citations by year: 2026: 3 · 2025: 9 · 2024: 9 · 2023: 10 · 2022: 17 · 2021: 13 · 2020: 8 · 2019: 4 · 2018: 6 · 2017: 5 · 2016: 6 · 2015: 9 · 2014: 4 · 2013: 3 · 2012: 1
FWCI: 17.56
Type: journal article
Language: en
Open access: closed
Locations: Journal of Intercultural Communication Research (publishedVersion)
Topics: Social Sciences › Communication › Language, Communication, and Linguistic Studies
Social Sciences › Sociology and Political Science › Social and Intergroup Psychology
Social Sciences › Communication › International Student and Expatriate Challenges
Keywords: intercultural communication apprehension, ethnocentrism, uncertainty reduction, communication satisfaction, intercultural communication

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The Relationship among Intercultural Communication Apprehension, Ethnocentrism, Uncertainty Reduction, and Communication Satisfaction during Initial Intercultural Interaction: An Extension of Anxiety and Uncertainty Management (AUM) Theory

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