The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
The Role of User-Generated Content in Tourists' Travel Planning Behavior
Abstract
This article reports on research that investigates how websites containing user-generated content (UGC) are used by consumers and the role they have on their information search and travel behavior. The research, conducted via an online survey, represents the views of more than 12,000 hospitality and tourism consumers. The results suggest that although these sites are popular, they are not yet considered to be as credible or trustworthy as existing sources of travel information such as government-sponsored tourism websites. UGC (or Web 2.0 sites, as they are also known) appear to act as an additional source of information that travelers consider as part of their information search process, rather than as the only source of information. The study is significant in that it appears to be one of the few investigations that captures the perceptions of the travel consumer and the way they relate to the information value associated with Web 2.0 sites.
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Cites
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Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
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The influence of online product recommendations on consumers' online choices
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A General Model Of Traveler Destination Choice
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Wang, Y., & Fesenmaier, D. R. (2004) · Tourism Management · doi:10.1016/j.tourman.2003.09.011 · Cited by 558
Defining the virtual tourist community: Implications for tourism marketing
Wang, Y., Yu, Q., & Fesenmaier, D. R. (2002) · Tourism Management · doi:10.1016/s0261-5177(01)00093-0 · Cited by 525
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Cited by
Social Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
Pop, R.-A., Săplăcan, Z., Dabija, D.-C., & Alt, M.-A. (2022) · Current Issues in Tourism · doi:10.1080/13683500.2021.1895729 · Cited by 702
Hospitality and Tourism Online Reviews: Recent Trends and Future Directions
Schuckert, M., Liu, X., & Law, R. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.933154 · Cited by 640
What makes an online consumer review trustworthy?
Filieri, R. (2016) · Annals of Tourism Research · doi:10.1016/j.annals.2015.12.019 · Cited by 587
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
Berezina, K., Bilgihan, A., Cobanoglu, C., & Okumus, F. (2016) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2015.983631 · Cited by 561
Metadata
- Authors
- Cox, C., Burgess, S., Sellitto, C., & Buultjens, J.
- Venue
- Journal of Hospitality Marketing & Management
- Publisher
- Informa UK Limited
- Published
- 2009-10-15
- Volume
- 18
- Issue
- 8
- Pages
- 743-764
- ISSN
- 1936-8623 (ISSN-L)
- 1936-8631
- OpenAlex
- W2059148710
- Cited by
- 558
- References
- 19
- FWCI
- 21.71
- Type
- journal article
- Language
- en
- Open access
- closed
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- Cox, C., Burgess, S., Sellitto, C., & Buultjens, J. (2009). The Role of User-Generated Content in Tourists' Travel Planning Behavior. Journal of Hospitality Marketing & Management. https://doi.org/10.1080/19368620903235753
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
