The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software
Abstract
The rapid growth of information generated by consumers of tourism and hospitality services calls for a systematic review of how user-generated content (UGC) has been applied in tourism and hospitality research. This study surveyed 122 peer-reviewed journal articles and conference proceedings that used UGC as a data source. The study investigates (a) the scope of the tourism and hospitality issues that are addressed using available UGC; (b) the methods that have been applied to UGC data to achieve research objectives; and (c) the software that has been used to collect UGC and extract information from large UGC data sets. The study also presents the emerging topics and challenges in UGC research.
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Citations
Cites
Social Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
Travel Blogs and the Implications for Destination Marketing
Pan, B., MacLaurin, T., & Crotts, J. C. (2007) · Journal of Travel Research · doi:10.1177/0047287507302378 · Cited by 798
User generated content: the use of blogs for tourism organisations and tourism consumers
Akehurst, G. (2009) · Service Business · doi:10.1007/s11628-008-0054-2 · Cited by 422
Tuzovic, S. (2010) · Journal of Services Marketing · doi:10.1108/08876041011072564 · Cited by 81
Cited by
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.10.001 · Cited by 1,051
A Big Data Analytics Method for Tourist Behaviour Analysis
Miah, S. J., Vu, H. Q., Gammack, J., & McGrath, M. (2017) · Information & Management · doi:10.1016/j.im.2016.11.011 · Cited by 393
Tourism analytics with massive user-generated content: a case study of Barcelona
Marine-Roig, E., & Anton Clavé, S. (2015) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2015.06.004 · Cited by 356
Understanding Guest Satisfaction with Urban Hotel Location
Yang, Y., Mao, Z., & Tang, J. (2018) · Journal of Travel Research · doi:10.1177/0047287517691153 · Cited by 156
Foodstagramming in the travel encounter
Wong, I. A., Liu, D., Li, N., Wu, S., Lu, L., & Law, R. (2019) · Tourism Management · doi:10.1016/j.tourman.2018.08.020 · Cited by 117
Metadata
- Authors
- Lu, W., & Stepchenkova, S.
- Venue
- Journal of Hospitality Marketing & Management
- Publisher
- Informa UK Limited
- Published
- 2014-11-14
- Volume
- 24
- Issue
- 2
- Pages
- 119-154
- ISSN
- 1936-8623 (ISSN-L)
- 1936-8631
- OpenAlex
- W2040882218
- Cited by
- 424
- References
- 4
- FWCI
- 55.13
- Type
- journal article
- Language
- en
- Open access
- closed
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- Lu, W., & Stepchenkova, S. (2015). User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software. Journal of Hospitality Marketing & Management. https://doi.org/10.1080/19368623.2014.907758
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
