Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

Yu, Jongsik; Park, Junghyun; Hyun, Sunghyup Sean

doi:10.1080/19368623.2021.1867283

Cited by 312COVID-19 and Mental HealthJob Satisfaction and Organizational BehaviorEmployment and Welfare Studies

Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

Yu, Jongsik, Park, Junghyun, Hyun, Sunghyup Sean·2021·Journal of Hospitality Marketing & Management

DOI 10.1080/19368623.2021.1867283

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Abstract

Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structural equation analysis, it was found that the relationships between the proposed variables had significant effects. This study provides important insights into the impact of epidemics on hotel employee performance through the attributes of perceived epidemic concerns.

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The COVID-19 outbreak and subsequent stay-at-home requirements were precursors to a significant increase in the demand for mental health services.
“The outbreak of COVID-19 and subsequent stay-at-home requirements from governments across the world were the precursors to a significant increase in the demand for mental health services [4].”
From Providing Self-Led Mental Health Support Through an Artificial Intelligence–Powered Chat Bot (Leora) to Meet the Demand of Mental Health Care (2023) · cites this paper as [4]

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Hotel employees’ perceptions of stress under the COVID-19 pandemic
Wong, K. F., & Kim, S. (2020)

Authors: Yu, J., Park, J., & Hyun, S. S.
Affiliations: Cheongju University (KR)
Sejong University (KR)
Hanyang University (KR)
Corresponding author: Hyun, Sunghyup Sean
ORCID: Yu, Jongsik
Park, Junghyun
Hyun, Sunghyup Sean
Venue: Journal of Hospitality Marketing & Management
Publisher: Informa UK Limited
Published: 2021-01-06
Volume: 30
Issue: 5
Pages: 529-548
ISSN: 1936-8623 (ISSN-L)
1936-8631
DOI: 10.1080/19368623.2021.1867283
OpenAlex: W3119587552
Cited by: 312
References: 57
Citations by year: 2026: 15 · 2025: 34 · 2024: 71 · 2023: 81 · 2022: 88 · 2021: 23
FWCI: 44.94
Type: journal article
Language: en
Open access: closed
Locations: Journal of Hospitality Marketing & Management (publishedVersion)
Funders: National Research Foundation of Korea
Topics: Social Sciences › Psychology › Clinical Psychology › COVID-19 and Mental Health
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Health Sciences › Health Professions › General Health Professions › Employment and Welfare Studies
Keywords: COVID-19 pandemic, hotel employees, occupational stress, employee well-being, mental health, organizational citizenship behavior, hospitality workforce

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Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

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