Exploring the “wicked” problem of student dissatisfaction with assessment and feedback in higher education
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Student dissatisfaction with assessment and feedback is a significant challenge for most UK Higher Education Institutions according to a key national survey. This paper explores the meaning, challenges and potential opportunities for enhancement in assessment and feedback within the authors' own institution as illustrative of approaches that can be taken elsewhere. Using a qualitative design, a review of assessment and feedback, which included an exploration of students' perceptions, was made in one College of the University. The findings highlighted variations in assessment and feedback practice across the College with dissatisfaction typically being due to misunderstanding or miscommunication between staff and students. Drawing on the review, we assert in this paper that students' dissatisfaction with assessment and feedback is not a 'tame' problem for which a straightforward solution exists. Instead, it is a 'wicked' problem that requires a complex approach with multiple interventions.
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Stanislaus, R. K., Ashipala, D. O., & Amadhila, J. (2026) · Curationis · doi:10.4102/curationis.v49i1.2875
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- Authors
- Deeley, S. J., Fischbacher-Smith, M., Karadzhov, D., & Koristashevskaya, E.
- Affiliations
- University of Glasgow (GB)
- Adam Smith Business School, University of Glasgow, Glasgow, United Kingdom of Great Britain and Northern Ireland
- Corresponding author
- Deeley, Susan J.
- Venue
- Higher Education Pedagogies
- Publisher
- Informa UK Limited
- Published
- 2019-01-01
- Volume
- 4
- Issue
- 1
- Pages
- 385-405
- ISSN
- 2375-2696 (ISSN-L)
- OpenAlex
- W2977824697
- Cited by
- 76
- References
- 53
- Citations by year
- 2026: 12 · 2025: 11 · 2024: 15 · 2023: 7 · 2022: 19 · 2021: 11 · 2020: 1
- FWCI
- 20.91
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Higher Education Pedagogies (publishedVersion, cc-by)
- ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam) (acceptedVersion, cc-by-sa)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Topics
- Social Sciences › Education › Student Assessment and Feedback
- Social Sciences › Education › Evaluation of Teaching Practices
- Social Sciences › Education › Higher Education Practises and Engagement
- Keywords
- student dissatisfaction, assessment, feedback, wicked problems, higher education, student perceptions
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