Students’ feedback experiences and expectations pre- and post-university entry
Open accessAbstract
Feedback on submitted work is a crucial element of students’ learning process, but UK undergraduate students are often dissatisfied with the nature and process of university feedback. This article explores the causes of this dissatisfaction by analysing students’ past feedback experiences pre-university and how these relate to their expectations regarding feedback at the Higher Education level. This study is based on a large survey undertaken at a UK Business School at the beginning of course induction meetings for 1st year undergraduate students. The results reveal that there is a significant misalignment between students’ university feedback expectations and actual university feedback. These findings highlight the importance of managing student expectations regarding the nature and timeliness of feedback. This paper offers suggestions for feedback design and managing students' feedback expectations for course leaders to facilitate students’ transition from schools and colleges to UK universities.
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Feedback quality indicators are used by stakeholders in higher education to encourage active student participation.
“Feedback quality indicators are used by stakeholders in HE to encourage active student participation [71,72].”
From Artificial Intelligence for Assessment and Feedback to Enhance Student Success in Higher Education (2022) · cites this paper as [72]
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- Authors
- Gray, K., Riegler, R., & Walsh, M.
- Affiliations
- Coventry University (GB)
- Aston University (GB)
- Corresponding author
- Riegler, Robert
- Venue
- SN Social Sciences
- Published
- 2022-01-29
- Volume
- 2
- Issue
- 2
- Pages
- 16-16
- ISSN
- 2662-9283 (ISSN-L)
- PMC
- PMC8800546
- OpenAlex
- W4210252735
- Cited by
- 17
- References
- 24
- Citations by year
- 2026: 3 · 2025: 7 · 2024: 3 · 2023: 3 · 2022: 1
- FWCI
- 7.56
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- SN Social Sciences (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Aston Publications Explorer (Aston University) (submittedVersion, cc-by)
- Pure (Coventry University) (submittedVersion, cc-by)
- Topics
- Social Sciences › Education › Student Assessment and Feedback
- Social Sciences › Education › Evaluation of Teaching Practices
- Social Sciences › Education › Higher Education Research Studies
- Keywords
- student expectations, student dissatisfaction, transition to higher education, undergraduate students, feedback timeliness, feedback control design, business students, student learning
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