The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Abstract
Perceived control is proposed to be a crucial variable in mediating the consumer's emotional and behavioral responses to the physical environment and the contact personnel that constitute the service encounter. Results of an experimental test of this proposition confirm the importance of perceived control in mediating the effects of two situational features of the encounter—consumer density (the number of consumers that are present in a service setting) and consumer choice (whether it is a person's own decision to enter into, and stay in, a service situation)—on the pleasantness of the service experience and the consumer's approach-avoidance responses to the service encounter.
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
From acts to dispositions the attribution process in person perception
Jones, E. E., & Davis, K. E. (1965) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60107-0 · Cited by 3,424
A description of the affective quality attributed to environments.
Russell, J. A., & Pratt, G. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.2.311 · Cited by 1,288
Self-control and predictability: Their effects on reactions to aversive stimulation.
Staub, E., Tursky, B., & Schwartz, G. E. (1971) · Journal of Personality and Social Psychology · doi:10.1037/h0030851 · Cited by 244
Cited by
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
De Veirman, M., Cauberghe, V., & Hudders, L. (2017) · International Journal of Advertising · doi:10.1080/02650487.2017.1348035 · Cited by 2,548
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.2.120.18470 · Cited by 2,257
Atmospheric Effects on Shopping Behavior
Turley, L. W., & Milliman, R. E. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00010-7 · Cited by 1,923
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898
Metadata
- Authors
- Hui, M. K., & Bateson, J. E. G.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 1991-09
- Volume
- 18
- Issue
- 2
- Pages
- 174
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2017207314
- Cited by
- 1,225
- References
- 4
- FWCI
- 8.67
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
