The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Caution in the Use of Difference Scores in Consumer Research
Abstract
This article illustrates the common use of difference scores in consumer research and discusses a number of potential problems with using them. Difference scores often have problems in the areas of reliability, discriminant validity, spurious correlations, and variance restriction. The article concludes that difference scores should generally not be used in consumer research and offers alternatives that overcome their limitations.
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Self-citationConstruct Validity: A Review of Basic Issues and Marketing Practices
Peter, J. P. (1981) · Journal of Marketing Research · doi:10.2307/3150948 · Cited by 1,189
Self-citation
Cited by
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00028-2 · Cited by 6,398
E‐service quality: a model of virtual service quality dimensions
Santos, J. (2003) · Managing Service Quality: An International Journal · doi:10.1108/09604520310476490 · Cited by 1,542
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994) · Journal of Marketing · doi:10.1177/002224299405800109 · Cited by 3,322
Antecedents to Customer Expectations for Service Recovery
Kelley, S. W., & Davis, M. A. (1994) · Journal of the Academy of Marketing Science · doi:10.1177/0092070394221005 · Cited by 673
Mitra, K., Reiss, M. C., & Capella, L. M. (1999) · Journal of Services Marketing · doi:10.1108/08876049910273763 · Cited by 507
Draheim, C., Mashburn, C. A., Martin, J. D., & Engle, R. W. (2019) · Psychological Bulletin · doi:10.1037/bul0000192 · Cited by 322
The impact of satisfaction and payment equity on cross-buying
Verhoef, P. C., Franses, P. H., & Hoekstra, J. C. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00052-5 · Cited by 276
Bank service quality: comparing Canadian and Tunisian customer perceptions
Ladhari, R., Ladhari, I., & Morales, M. (2011) · International Journal of Bank Marketing · doi:10.1108/02652321111117502 · Cited by 204
Changes in Resilience Predict Function in Adults With Physical Disabilities: A Longitudinal Study
Edwards, K. A., Alschuler, K. A., Ehde, D. M., Battalio, S. L., & Jensen, M. P. (2017) · Archives of Physical Medicine and Rehabilitation · doi:10.1016/j.apmr.2016.09.123 · Cited by 69
Khaddouma, A., Coop Gordon, K., & Strand, E. B. (2017) · Family Process · doi:10.1111/famp.12226 · Cited by 69
Metadata
- Authors
- Peter, J. P., Churchill, Jr., & Brown, T. J.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 1993-03
- Volume
- 19
- Issue
- 4
- Pages
- 655
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2088981131
- Cited by
- 558
- References
- 3
- FWCI
- 22.42
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
