The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Meta-analysis of Correlates of Provider Behavior in Medical Encounters
Abstract
This article summarizes the results of 41 independent studies containing correlates of objectively measured provider behaviors in medical encounters. Provider behaviors were grouped a priori into the process categories of information giving, questions, competence, partnership building, and socioemotional behavior. Total amount of communication was also included. All correlations between variables within these categories and external variables (patient outcome variables or patient and provider background variables) were extracted. The most frequently occurring outcome variables were satisfaction, recall, and compliance, and the most frequently occurring background variables were the patient's gender, age, and social class. Average correlations and combined significance levels were calculated for each combination of process category and external variable. Results showed significant relations of small to moderate average magnitude between these external variables and almost all of the provider behavior categories. A theory of provider-patient reciprocation is proposed to account for the pattern of results.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Furthermore healthcare professionals tend to involve low SES patients less in their consultations by giving them less information, spending less time building rapport with them and listening less attentively (9,11,12).”
From High levels of socioeconomic deprivation do not inhibit patients’ communication of concerns in head and neck cancer review clinics (2018) · cites this paper as [9]
In the citing paper
“This study revealed a positive relationship between patient's social class (measured by income, education or other, non-specified social class indices) and information giving.”
From Socio-economic status of the patient and doctor–patient communication: does it make a difference? (2005) · cites this paper as [24]
In the citing paper
“Although a link between these aspects of affective behaviour and the patients' satisfaction and compliance can be identified, none of these determinants were found to be related to any determinant of the patients' social class.(24)”
From Socio-economic status of the patient and doctor–patient communication: does it make a difference? (2005) · cites this paper as [24]
Citations
Cites
The norm of reciprocity: A preliminary statement
Gouldner, A. W. (1960) · American Sociological Review · doi:10.2307/2092623 · Cited by 12,001
Quantitative methods for literature reviews
Green, B. F., & Hall, J. A. (1984) · Annual Review of Psychology · doi:10.1146/annurev.ps.35.020184.000345 · Cited by 213
Self-citation
Cited by
Sorted by citations
Items 801–854 of 854
Eche, E., & Huynh, H. (2026) · North American Journal of Psychology · doi:10.65696/001c.173263
“They need to share health information in a clear way, check for understanding, express empathy (Hall et al., 1988; McCabe & Healey, 2018; Simões et al., 2021; Stømer et al., 2020; Street, 2003) and be well-informed and open about their patient’s illness and the treatments available for them (Aremu…”
Pramanik, P., Saha, R., & Sarkar, A. (2026) · Journal of Health Science and Medical Research · doi:10.31584/jhsmr.20261367
“These patients are often subjected to less participatory consultation styles and receive fewer opportunities for information sharing, guidance, and collaborative communication 14-17 .”
Mahu, M., Sahetapy, P., & Waisapy, J. (2026) · Journal of Social Knowledge Education · doi:10.37251/jske.v7i3.2722
“Patients do not only assess whether medical actions are completed, but also whether healthcare workers listen, provide explanations, respond to complaints, and treat them with empathy [24]-[27].”
Chadha, E., Cooper, K., & Makary, M. S. (2026) · Academic Radiology · doi:10.1016/j.acra.2026.03.040
von der Stück, M. S., Siepmann, R., Corban, E., Frick, M., Kuhl, C., & Dirrichs, T. (2026) · European Journal of Radiology Open · doi:10.1016/j.ejro.2026.100743
Bop, M., Gueye, B., Sy, F., Ka, C., Bouchti, O., Guèye, N., Ndiaye, A., & Ka, O. (2026) · World Journal of Public Health · doi:10.11648/j.wjph.20261101.18
Bop, M., Gueye, B., Ka, C., Sy, N., Bouchti, O., Guèye, N., Ndiaye, A., & Ka, O. (2026) · Central African Journal of Public Health · doi:10.11648/j.cajph.20261202.11
Advancing cultural diversity education in medicine through reflective and dialogical frameworks
Azim, H. M., Near, C. P., Lee, R. Y., & Cardiges, M. N. (2026) · Discover Education · doi:10.1007/s44217-026-01202-9
“Poor and minority patients receive less information and less supportive communication, even when they seek understanding [23, 42, 51].”
Murphy, C., Hardman, M. P., Reynolds, K., & Mota, N. P. (2026) · Early Intervention in Psychiatry · doi:10.1111/eip.70148
“These results further extend prior MHL findings to first episode psychosis, namely that poor MHL is associated with decreased treatment satisfaction (Hall et al. 1988).”
InfluentialTrustworthiness construction in Chinese village doctor-elderly patient interactions
Gao, Y., & Zhao, X. (2025) · Language and Health · doi:10.1016/j.laheal.2025.100067
Prématurité et ses dilemmes éthiques
Tosello, B., Dahan, S., & Dany, L. (2025) · EMC - Pédiatrie - Maladies infectieuses · doi:10.1016/s1637-5017(25)48092-2
Nguyen, K., Papachristou, T., & Korosteleva, O. (2025) · medRxiv · doi:10.1101/2025.07.22.25332001
“[8] Qualitative research linked effective doctor-patient communication to benefits, such as improved health outcomes [9], improved adherence to medication and treatment [6], overall improved patient satisfaction [5,14,21] and trust [3] towards their medical provider.”
Wood, F. G., Hites, L., Payne‐Foster, P., Newman, M. M., & Newman, S. D. (2025) · Frontiers in Health Services · doi:10.3389/frhs.2025.1420698 · Cited by 1
“Effective CPC — marked by patient engagement and information sharing — has been linked to better information retention, adherence to treatment, and improved health outcomes (19 – 21).”
The ethics of communication with patients: A qualitative analysis of transparency and information
Ngjela, J., Koçiraj, A., Qorri, E., & Kostandini, D. (2025) · Optime · doi:10.55312/op.v17i1.7261
Liang, H., & Wang, C. (2025) · Medicine · doi:10.1097/md.0000000000042528
“[46] By adopting fewer behavioral process, the doctor may not get holistic information of the patient.”
Bridges to the Spirit World: A Qualitative Study of Beliefs About how Ghosts and Spirits Communicate
Wilt, J., Exline, J. J., Pait, K. C., Gemmen, A. G., Smith, S. M., & Fong, T. (2025) · Imagination, Cognition and Personality · doi:10.1177/02762366251337043
“We then used conceptual sorting methods to reduce dimensionality (Braun & Clarke, 2006; Hall et al., 1988; Lopez et al., 1997).”
InfluentialThe attitude of young doctors toward patient-centred medical care
Mylnikova, I., Mylnikova, M., & Shkolnikova, E. (2024) · Медицинская этика · doi:10.24075/medet.2024.023
Inappropriate use of nocebic language in prehospital care: a cautionary tale
Newton, A. (2024) · Journal of Paramedic Practice · doi:10.12968/jpar.2024.0009
Improving diversity in cardiac surgery clinical trials with ROMA:Women as an exemplar
Creber, R. M. M., Eslami, S., & Gaudino, M. (2024) · Current Opinion in Cardiology · doi:10.1097/hco.0000000000001162
Golin, C., Rosen, E., Ferguson, E., Perry, N. R., Poliseno, A., Munson, A., Davis, A., Hill, L., Keys, J., White, N., et al. (2023) · Aids and Behavior · doi:10.1007/s10461-023-04104-1
“One domain shown consistently to influence ART adherence is the patient–provider interaction: better patient–provider relationships have a positive effect on medication adherence, including for PWH [8-13].”
BackgroundNilawati, N., Khaira, N., Hasniah, H., Supriyanti, S., & Jamni, J. (2023) · Path of Science · doi:10.22178/pos.92-4
“By developing practical communication skills, healthcare providers can build trust and foster collaboration with couples, thereby working together to achieve family planning goals [21] Additionally, cultural and social factors significantly influence interpersonal communication [22].”
Backgroundتوصیف قصور پزشکی و ویژگی های اجتماعی-جمعیتی پزشکان و بیماران درگیر پرونده های قصور پزشکی در تهران
کاظمی, س. (2020) · Salāmat-i ijtimā̒ī · doi:10.22037/ch.v7i4.31211
Williams, S., & Miller, T. A. (2020) · The Wiley Encyclopedia of Health Psychology · doi:10.1002/9781119057840.ch90
Chronic Disease and Social Work
Auslander, W., Gerke, D. R., & Freedenthal, S. L. (2019) · Wiley eBooks · doi:10.1002/9781119420743.ch20
Gehlert, S., Choi, S., & Friedman, D. (2019) · Handbook of Health Social Work · doi:10.1002/9781119420743.ch12
Do Healthcare Employees and Patients Share Satisfaction in Dialysis Clinics
Gu, X.-Z., Gu, X.-Z., 伊藤, 謙., & Itoh, K. (2018) · Institutional Repositories DataBase (IRDB) · doi:10.20586/joms.8.1_35
Shirazian, S., Mansourian, A., Vatanpour, M., & Khezrahdoust, S. (2017) · Journal of Research in Dental and Maxillofacial Sciences · doi:10.29252/jrdms.2.1.17
Client perceptions of interaction with community pharmacists in the Nelson Mandela Metropole
Knoesen, B. C., Lubbe, M., & Truter, I. (2017) · doi:10.1080/02500167.2016.1238833
The Future of the Doctor–Patient Relationship
Noble, L. (2015) · doi:10.1002/9781118728130.ch8 · Cited by 4
Informed dissent “Reverse negative”
Konečná, J. (2015) · doi:10.1016/j.kontakt.2015.08.007
Yano, A., Kurokami, M., Hidaka, T., Morinaka, K., Hontoku, Y., Sarada, Y., Tamura, R., & Hayashi, M. (2013) · doi:10.12935/jvma.66.403
Avaliação da consulta médica realizada por ingressantes na residência de Pediatria
Ballester, D., Gannam, S., Bourroul, M. L. D. M., & Zuccolotto, S. M. (2011) · doi:10.1590/s0100-55022011000300013
Darioly, A., & Mast, M. S. (2008) · Travaux neuchâtelois de linguistique · doi:10.26034/tranel.2008.2866
Speechlinks: Robust Cross-Lingual Tactical Communication Aids
Narayanan, S. S., & Georgiou, P. G. (2008) · doi:10.21236/ada483438
“Prior work has clearly shown that user satisfaction is one of the most important efficacy metrics of medical domain interactions (65; 66).”
BackgroundHealth Promotion: Core Concepts in Building Successful Clinical Encounters
Laraque, D. (2008) · Pediatric Annals · doi:10.3928/0090-4481-20080401-10 · Cited by 3
Rauchfuss, M. (2003) · Der Gynäkologe · doi:10.1007/s00129-003-1444-0
Haidet, P. (2001) · ACP Journal Club · doi:10.1136/ebm.6.6.181
Interleukin-2 in clinical trials: other factors to be considered.
Nannini, E. C. (2001) · Journal of Infectious Diseases · doi:10.1086/318544
Strittmatter, S., Howell, C., & Jessee, P. (1997) · doi:10.1207/s19309325nhsa0102_18
Facts and fears regarding blood transfusions in decision making for thrombolytic therapy.
Sugarman, J., Powe, N. R., Guerei, A. D., & Levine, D. M. (1993) · American Heart Journal · doi:10.1016/0002-8703(93)91084-r
The Organization and the Injured Worker
Hogan, M. (1991) · Medical Care Review · doi:10.1177/002570879104800404
Gyamfi, P. (2019) · doi:10.30707/etd2019.adugyamfi.p
“This behavior accomplishes interpersonal goals such as showing concern and empathy, legitimizing feelings, and showing approval (Hall et al., 1988; Nelson et al., 2010; Ranjbarian et al., 2012; Roter & Larson, 2001). Roter and Larson (2002) suggest that affective behaviors are not learned in medical schools. According…”
BackgroundInfluentialAdherence Technologies and Treatment Engagement
Martin, L. R., & Haro, V. E. (2017) · Springer eBooks · doi:10.1007/978-3-319-49206-3_7
Medical Practice Variations in Joint Replacement in Patients with Osteoarthritis
Ingleshwar, A., & Suarez-Almazor, M. E. (2014) · Springer eBooks · doi:10.1007/978-1-4899-7573-7_84-1
“Studies have demonstrated that physicians provide less medical information and do not encourage as much participation in Black patients compared with White patients (Suarez-Almazor 2002; Hall et al. 1988; Kaplan et al. 1995).”
Communication Between Doctor and Cancer Patient
Cordella, M., & Poiani, A. (2013) · Springer eBooks · doi:10.1007/978-1-4614-9605-2_7
Physical Rehabilitation for Patients with Chronic Pain
Wittink, H. M., & Verbunt, J. (2008) · Elsevier eBooks · doi:10.1016/b978-0-323-08340-9.00047-5
Providing Information and Involving the Patient in the Therapeutic Process
Goss, C., & Moretti, F. (2011) · Springer eBooks · doi:10.1007/978-1-4419-6807-4_4
Patient Communication and the Glaucoma Surgeon
Bhartiya, S., & Ichhpujani, P. (2011) · JOURNAL OF CURRENT GLAUCOMA PRACTICE · doi:10.5005/jp-journals-10008-1122
Stevens, L. (2010) · VCU Scholars Compass (Virginia Commonwealth University) · doi:10.25772/4zhn-wj61
Chapter 41 – Physical Rehabilitation for Patients with Chronic Pain
Wittink, H., & Verbunt, J. (2008) · doi:10.1016/b978-032304184-3.50044-3
Morita (2000) · doi:10.1002/(sici)1099-1611(200003/04)9:2
Metadata
- Authors
- Hall, J. A., Roter, D. L., & Katz, N. R.
- Affiliations
- Northeastern University (US)
- Johns Hopkins University (US)
- Harvard University (US)
- Corresponding author
- Hall, Judith A.
- Venue
- Medical Care
- Published
- 1988-07
- Volume
- 26
- Issue
- 7
- Pages
- 657-675
- ISSN
- 0025-7079 (ISSN-L)
- OpenAlex
- W2071796477
- Cited by
- 1,069
- References
- 0
- Citations by year
- 2026: 8 · 2025: 15 · 2024: 15 · 2023: 16 · 2022: 16 · 2021: 17 · 2020: 16 · 2019: 23 · 2018: 31 · 2017: 25 · 2016: 24 · 2015: 34 · 2014: 29 · 2013: 44 · 2012: 43
- FWCI
- 8.89
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Medical Care (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Keywords
- provider behavior, healthcare encounters, patient-provider communication, information giving, provider competence, partnership development, social-emotional behavior, patient satisfaction, medication adherence, patient characteristics
- MeSH terms
- Adult, Ambulatory Care, Bibliographies as Topic, Communication, Consumer Behavior, Female, Humans, Male, Patient Compliance, Physician-Patient Relations, Professional-Patient Relations, Mental Recall, Social Class
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
