Cited by 1,069Patient-Provider Communication in HealthcarePatient Satisfaction in HealthcarePsychotherapy Techniques and Applications

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Meta-analysis of Correlates of Provider Behavior in Medical Encounters

Hall, Judith A., Roter, Debra L., Katz, Nancy R.·1988·Medical Care

DOI 10.1097/00005650-198807000-00002

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Abstract

This article summarizes the results of 41 independent studies containing correlates of objectively measured provider behaviors in medical encounters. Provider behaviors were grouped a priori into the process categories of information giving, questions, competence, partnership building, and socioemotional behavior. Total amount of communication was also included. All correlations between variables within these categories and external variables (patient outcome variables or patient and provider background variables) were extracted. The most frequently occurring outcome variables were satisfaction, recall, and compliance, and the most frequently occurring background variables were the patient's gender, age, and social class. Average correlations and combined significance levels were calculated for each combination of process category and external variable. Results showed significant relations of small to moderate average magnitude between these external variables and almost all of the provider behavior categories. A theory of provider-patient reciprocation is proposed to account for the pattern of results.

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Sixma, H., Spreeuwenberg, P. M. M., & van der Pasch, M. (1998) · Medical Care · doi:10.1097/00005650-199802000-00010 · Cited by 182
Assessing the unmet information, support and care delivery needs of men with prostate cancer
Boberg, E. W., Gustafson, D. H., Hawkins, R. P., Offord, K. P., Koch, C., Wen, K., Kreutz, K., & Salner, A. (2003) · Patient Education and Counseling · doi:10.1016/s0738-3991(02)00183-0 · Cited by 207
The effects of communication skills training on patients' participation during medical interviews.
Cegala, D., McClure, L., Marinelli, T. M., & Post, D. M. (2000) · Patient Education and Counseling · doi:10.1016/s0738-3991(00)00093-8 · Cited by 218
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“Previous research has shown that patients are more compliant and satisfied when physicians communicate in a patient-centered manner (DiMatteo, Hays, & Sherbourne, 1992; Hall & Dornan, 1988; Hall et al., 1988).”
Background
Patients as Reliable Reporters of Medical Care Process: Recall of Ambulatory Encounter Events
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“They concluded that “partnership building occurs when the provider goes beyond soothing or informing the patient and tries to elevate the patient’s status within the relationship and to increase the likelihood of patient participation” (Hall et al., 1988, p. 663).”
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Bad news from the patient's perspective: an analysis of the written narratives of newly diagnosed cancer patients.
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Authors: Hall, J. A., Roter, D. L., & Katz, N. R.
Affiliations: Northeastern University (US)
Johns Hopkins University (US)
Harvard University (US)
Corresponding author: Hall, Judith A.
ORCID: Hall, Judith A.
Roter, Debra L.
Venue: Medical Care
Publisher: Ovid Technologies (Wolters Kluwer Health)
Published: 1988-07
Volume: 26
Issue: 7
Pages: 657-675
ISSN: 0025-7079 (ISSN-L)
DOI: 10.1097/00005650-198807000-00002
OpenAlex: W2071796477
Cited by: 1,069
References: 0
Citations by year: 2026: 8 · 2025: 15 · 2024: 15 · 2023: 16 · 2022: 16 · 2021: 17 · 2020: 16 · 2019: 23 · 2018: 31 · 2017: 25 · 2016: 24 · 2015: 34 · 2014: 29 · 2013: 44 · 2012: 43
FWCI: 8.89
Type: journal article
Language: en
Open access: closed
Locations: Medical Care (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
Keywords: provider behavior, healthcare encounters, patient-provider communication, information giving, provider competence, partnership development, social-emotional behavior, patient satisfaction, medication adherence, patient characteristics
MeSH terms: Adult, Ambulatory Care, Bibliographies as Topic, Communication, Consumer Behavior, Female, Humans, Male, Patient Compliance, Physician-Patient Relations, Professional-Patient Relations, Mental Recall, Social Class

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Meta-analysis of Correlates of Provider Behavior in Medical Encounters

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