The DOI matches its Crossref record.
Adoption of Internet banking by Australian consumers: an empirical investigation
Abstract
Quantifies the factors affecting the adoption of Internet banking by Australian consumers. The sample for this survey was drawn from individual residents and business firms in Australia. Shows that security concerns and lack of awareness about Internet banking and its benefits stand out as being the obstacles to the adoption of Internet banking in Australia. Suggests some of the ways to address these impediments. Further suggests that delivery of financial services over the Internet should be a part of overall customer service and distribution strategy. These measures could help in rapid migration of customers to Internet banking, resulting in considerable savings in operating costs for banks.
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Citations
Cited by
Lee, M.-C. (2009) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2008.11.006 · Cited by 2,037
Consumer acceptance of online banking: an extension of the technology acceptance model
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004) · Internet Research · doi:10.1108/10662240410542652 · Cited by 1,772
The diffusion of Internet banking among Singapore consumers
Gerrard, P., & Barton Cunningham, J. (2003) · International Journal of Bank Marketing · doi:10.1108/02652320310457776 · Cited by 703
Using the UTAUT model to understand students’ usage of e-learning systems in developing countries
Abbad, M. M. M. (2021) · Education and Information Technologies · doi:10.1007/s10639-021-10573-5 · Cited by 645
Thakur, R., & Srivastava, M. (2014) · Internet Research · doi:10.1108/intr-12-2012-0244 · Cited by 606
Metadata
- Authors
- Sathye, M.
- Venue
- International Journal of Bank Marketing
- Publisher
- Emerald
- Published
- 1999-12-01
- Volume
- 17
- Issue
- 7
- Pages
- 324-334
- ISSN
- 0265-2323 (ISSN-L)
- OpenAlex
- W2022476284
- Cited by
- 1,140
- References
- 0
- FWCI
- 25.23
- Type
- journal article
- Language
- en
- Open access
- closed
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- Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of Bank Marketing. https://doi.org/10.1108/02652329910305689
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
