Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314 · see citing works
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941 · see citing works
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635 · see citing works
Ajzen, I. (2002) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.2002.tb00236.x · Cited by 7,629 · see citing works
Assessing IT Usage: The Role of Prior Experience
Taylor, S., & Todd, P. (1995) · MIS Quarterly · doi:10.2307/249633 · Cited by 2,891 · see citing works
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Lin, K.-Y., & Lu, H.-P. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2010.12.009 · Cited by 1,616 · see citing works
Lu, Y., Yang, S., Chau, P. Y. K., & Cao, Y. (2011) · Information & Management · doi:10.1016/j.im.2011.09.006 · Cited by 751 · see citing works
Bae, S. Y., & Chang, P.-J. (2021) · Current Issues in Tourism · doi:10.1080/13683500.2020.1798895 · Cited by 743 · see citing works
Yang, S., Lu, Y., Gupta, S., Cao, Y., & Zhang, R. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2011.08.019 · Cited by 679 · see citing works
Understanding the attitude and intention to use smartphone chatbots for shopping
Kasilingam, D. L. (2020) · Technology in Society · doi:10.1016/j.techsoc.2020.101280 · Cited by 636 · see citing works
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
Pappas, N. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.11.007 · Cited by 461 · see citing works
Comparison of the middle-aged and older users’ adoption of mobile health services in China
Deng, Z., Mo, X., & Liu, S. (2014) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2013.12.002 · Cited by 435 · see citing works
Yang, Q., Pang, C., Liu, L., Yen, D. C., & Michael Tarn, J. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.03.058 · Cited by 410 · see citing works
Predicting the intentions to use chatbots for travel and tourism
Melián-González, S., Gutiérrez-Taño, D., & Bulchand-Gidumal, J. (2021) · Current Issues in Tourism · doi:10.1080/13683500.2019.1706457 · Cited by 406 · see citing works
Tarhini, A., El-Masri, M., Ali, M., & Serrano, A. (2016) · Information Technology & People · doi:10.1108/itp-02-2014-0034 · Cited by 400 · see citing works
Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
de Kerviler, G., Demoulin, N. T. M., & Zidda, P. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.04.011 · Cited by 374 · see citing works
Wang, Y., Gu, J., Wang, S., & Wang, J. (2019) · Transportation Research Part C: Emerging Technologies · doi:10.1016/j.trc.2019.05.044 · Cited by 334 · see citing works
Why people participate in the sharing economy: an empirical investigation of Uber
Lee, Z. W. Y., Chan, T. K. H., Balaji, M. S., & Chong, A. Y.-L. (2018) · Internet Research · doi:10.1108/intr-01-2017-0037 · Cited by 305 · see citing works
Marriott, H. R., & Williams, M. D. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.01.017 · Cited by 270 · see citing works
Gamal Aboelmaged, M. (2010) · Industrial Management & Data Systems · doi:10.1108/02635571011030042 · Cited by 240 · see citing works
Kim, K. J., Park, E., & Shyam Sundar, S. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.02.009 · Cited by 234 · see citing works
Recent related research in technology acceptance model: A literature review
Chen, S.-C., Li, S.-H., & Li, C.-Y. (2012) · Australian Journal of Business and Management Research · doi:10.52283/nswrca.ajbmr.20110109a14 · Cited by 226 · see citing works
A comprehensive model of perceived risk of e-commerce transactions
Glover, S., & Benbasat, I. (2010) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415150202 · Cited by 196 · see citing works
Bergström, A. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.07.025 · Cited by 167 · see citing works
Predictors for e-government adoption: integrating TAM, TPB, trust and perceived risk.
Xie, Q., Song, W., Peng, X., & Shabbir, M. (2017) · The Electronic Library · doi:10.1108/el-08-2015-0141 · Cited by 167 · see citing works
Li, W. (2025) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2024.2310354 · Cited by 167 · see citing works
Abu-Taieh, E. M., AlHadid, I., Abu-Tayeh, S., Masa’deh, R., Alkhawaldeh, R. S., Khwaldeh, S., & Alrowwad, A. (2022) · Journal of Open Innovation: Technology, Market, and Complexity · doi:10.3390/joitmc8030120 · Cited by 156 · see citing works
Sustainable Development of Fintech: Focused on Uncertainty and Perceived Quality Issues
Ryu, H.-S., & Ko, K. S. (2020) · Sustainability · doi:10.3390/su12187669 · Cited by 135 · see citing works
Kim, S. H., Bae, J. H., & Jeon, H. M. (2019) · Sustainability · doi:10.3390/su11061578 · Cited by 131 · see citing works
E-banking in Colombia: factors favouring its acceptance, online trust and government support
Sánchez-Torres, J. A., Canada, F.-J. A., Sandoval, A. V., & Alzate, J.-A. S. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-10-2016-0145 · Cited by 109 · see citing works
Jariyapan, P., Mattayaphutron, S., Gillani, S. N., & Shafique, O. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.814087 · Cited by 102 · see citing works
Acceptance of 5 G technology: Mediation role of Trust and Concentration
Akbari, M., Rezvani, A., Shahriari, E., Zúñiga, M. Á., & Pouladian, H. (2020) · Journal of Engineering and Technology Management · doi:10.1016/j.jengtecman.2020.101585 · Cited by 72 · see citing works
Mobile Banking Adoption: Examining the Role of Personality Traits
Agyei, J., Sun, S., Abrokwah, E., Penney, E. K., & Ofori-Boafo, R. (2020) · Sage Open · doi:10.1177/2158244020932918 · Cited by 69 · see citing works
Examining the factors influencing fintech adoption behaviour of gen Y in India
Aggarwal, M., Nayak, K. M., & Bhatt, V. (2023) · Cogent Economics & Finance · doi:10.1080/23322039.2023.2197699 · Cited by 54 · see citing works
Ramzan, S., Liu, C., Xu, Y., Munir, H., & Gupta, B. (2020) · Management of Environmental Quality: An International Journal · doi:10.1108/meq-02-2020-0028 · Cited by 48 · see citing works
Cyber neutralisation and flaming
Hwang, J., Lee, H., Kim, K., Zo, H., & Ciganek, A. P. (2016) · Behaviour & Information Technology · doi:10.1080/0144929x.2015.1135191 · Cited by 30 · see citing works
Cognitive bias and decision aid use under stressful conditions
Phillips-Wren, G., Jefferson, T., & McKniff, S. (2019) · Journal of Decision Systems · doi:10.1080/12460125.2019.1643695 · Cited by 22 · see citing works
The influence of perceived risk on mobile shopping cart abandonment
Rodrigues, M. A., Proença, J., & Soares, I. (2024) · Journal of Strategic Marketing · doi:10.1080/0965254x.2022.2160480 · Cited by 22 · see citing works
Really New Services: Perceived Risk and Adoption Intentions
Savas-Hall, S., Koku, P. S., & Mangleburg, T. (2022) · Services Marketing Quarterly · doi:10.1080/15332969.2021.1994193 · Cited by 13 · see citing works
Vardari, L., & Hameli, K. (2025) · Global Knowledge, Memory and Communication · doi:10.1108/gkmc-02-2025-0137 · Cited by 7 · see citing works
An Empirical Study of User Acceptance Behaviours of Internet Banking in Tunisia Using UTAUT2 Model
Nasri, W. (2021) · International Journal of Innovation in the Digital Economy · doi:10.4018/ijide.2021100102 · Cited by 4 · see citing works
- Authors
- Lee, M.-C.
- Affiliations
- National Pingtung University (TW)
- Corresponding author
- Lee, Ming-Chi
- ORCID
- Lee, Ming-Chi
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2009-05
- Volume
- 8
- Issue
- 3
- Pages
- 130-141
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W2150482479
- Cited by
- 2,037
- References
- 10
- Citations by year
- 2026: 75 · 2025: 134 · 2024: 151 · 2023: 185 · 2022: 210 · 2021: 199 · 2020: 144 · 2019: 144 · 2018: 136 · 2017: 109 · 2016: 97 · 2015: 134 · 2014: 98 · 2013: 86 · 2012: 60
- FWCI
- 56.30
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Electronic Commerce Research and Applications (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Keywords
- internet banking, online banking adoption, technology acceptance model, theory of planned behavior, risk perception, perceived benefits, financial risk, perceived usefulness, user intention, e-commerce adoption
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review