The DOI matches its Crossref record; 51 of the 51 references it cites were found in a registry or an index.
Business‐to‐business relationship quality: An IMP interaction‐based conceptualization and measurement
Abstract
Although relationship quality is recognized as a central construct in the relationship marketing literature, relatively little attention has been paid to the issues of: the dimensions of relationship quality, and the directional relationship between relationship quality and related service evaluation outcomes. This study seeks to provide alternative conceptualization of business‐to‐business relationship quality based on the well‐established IMP interaction model and to clarify the relationship between relationship quality and service quality. The findings from an empirical study, support the hypothesis that relationship quality, defined as a higher‐order construct of cooperation, adaptation, and atmosphere, has a positive impact on service quality.
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Cites
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Cited by
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Alejandro, T. B., Souza, D. V., Boles, J. S., Ribeiro, Á. H. P., & Monteiro, P. R. R. (2011) · Industrial Marketing Management · doi:10.1016/j.indmarman.2010.09.008 · Cited by 104
Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand
Sivaraks, P., Krairit, D., & Tang, J. C. S. (2011) · The Journal of High Technology Management Research · doi:10.1016/j.hitech.2011.09.006 · Cited by 98
Determinants of relationship quality and customer loyalty in retail banking
Izogo, E. E., Reza, A., Ogba, I.-E., & Oraedu, C. (2017) · African Journal of Economic and Management Studies · doi:10.1108/ajems-01-2016-0011 · Cited by 41
Metadata
- Authors
- Woo, K., & Ennew, C. T.
- Venue
- European Journal of Marketing
- Publisher
- Emerald
- Published
- 2004-09-01
- Volume
- 38
- Issue
- 9/10
- Pages
- 1252-1271
- ISSN
- 0309-0566 (ISSN-L)
- OpenAlex
- W1586134358
- Cited by
- 273
- References
- 51
- FWCI
- 12.19
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
