Cited by 1,072Customer Service Quality and LoyaltyCorporate Identity and ReputationConsumer Behavior in Brand Consumption and Identification

Corporate image and corporate reputation in customers’ retention decisions in services

Nguyen, Nha, Leblanc, Gaston·2001·Journal of Retailing and Consumer Services

Integrity signals

Registry

Crossref · 10.1016/s0969-6989(00)00029-1

Cites

62 of 62 references verified0 citation errors · 0 not checkable

Statistics

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Claims the paper makes

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Claims other papers make about this one

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Cites

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Cited by

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Authors
Nguyen, N., & Leblanc, G.
Affiliations
Université de Moncton (CA)
Corresponding author
Nguyen, Nha
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2001-07
Volume
8
Issue
4
Pages
227-236
ISSN
0969-6989 (ISSN-L)
OpenAlex
W2033971030
Cited by
1,072
References
62
Citations by year
2026: 29 · 2025: 45 · 2024: 48 · 2023: 69 · 2022: 53 · 2021: 84 · 2020: 71 · 2019: 74 · 2018: 70 · 2017: 51 · 2016: 56 · 2015: 67 · 2014: 71 · 2013: 61 · 2012: 50
FWCI
8.50
Type
journal article
Language
en
Open access
closed
Locations
Journal of Retailing and Consumer Services (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
Keywords
corporate image, corporate reputation, customer retention, customer loyalty, service sector, retail trade, business students, interaction effects

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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