The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
Multi‐models of quality in education
Abstract
Suggests that there is a strong emphasis on the pursuit of education quality in ongoing educational reforms in both local and international contexts. Policies issued to implement educational changes for education quality often fail because of lack of comprehensive understanding of the complex nature of education quality in schools or higher education institutions. Introduces seven models of quality in education: the goals and specifications model; the resources input model; the process model; the satisfaction model; the legitimacy model; the absence of problems model; and the organizational learning model. Concludes that these models can form a comprehensive framework for understanding and conceptualizing quality in education from different perspectives and facilitating development of management strategies for achieving it. The framework can contribute to ongoing policy discussion, school practice, and research development on issues of quality in education institutions.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
The fifth discipline, the art and practice of the learning organization
Senge, P. M. (1991) · Performance + Instruction · doi:10.1002/pfi.4170300510 · Cited by 20,060
Peters, T. J., & Waterman, R. H. (1984) · Nursing Administration Quarterly · doi:10.1097/00006216-198400830-00014 · Cited by 4,216
Quality Is Free: The Art of Making Quality Certain
Crosby, P. B. (1979) · Andalas University Repository (Andalas University) · Cited by 2,561
Juran's Quality Control Handbook
Ziegel, E. R. (1990) · Technometrics · doi:10.1080/00401706.1990.10484602 · Cited by 1,384
Teacher Development and Educational Change
Hardstaffe, M., Fullan, M., & Hargreaves, A. (1993) · British Journal of Educational Studies · doi:10.2307/3122441 · Cited by 880
Organizational Effectiveness: A Comparison of Multiple Models
Bozeman, B., Cameron, K., & Whetten, D. (1984) · Journal of Policy Analysis and Management · doi:10.2307/3324319 · Cited by 624
Caldwell, B. J., & Spinks, J. M. (2005) · Routledge eBooks · doi:10.4324/9780203977330 · Cited by 416
Effective schooling : research theory and practce
Scheerens, J. (1992) · University of Twente Research Information · Cited by 414
Leading the Self-Managing School
Caldwell, B. J., & Spinks, J. M. (2005) · Routledge eBooks · doi:10.4324/9780203982983 · Cited by 401
Cited by
Ali, F., Zhou, Y., Hussain, K., Nair, P. K., & Ragavan, N. A. (2016) · Quality Assurance in Education · doi:10.1108/qae-02-2014-0008 · Cited by 355
Comparing alternative instruments to measure service quality in higher education
Brochado, A. (2009) · Quality Assurance in Education · doi:10.1108/09684880910951381 · Cited by 338
Rasmussen, K., Belisario, J. M., Wark, P. A., Molina, J. A., Loong, S. L., Cotic, Z., Papachristou, N., Riboli–Sasco, E., Car, L. T., Musulanov, E. M., et al. (2014) · Journal of Global Health · doi:10.7189/jogh.04.010405 · Cited by 290
International and Local Student Satisfaction: Resources and Capabilities Perspective
Mavondo, F. T., Tsarenko, Y., & Gabbott, M. (2004) · Journal of Marketing for Higher Education · doi:10.1300/j050v14n01_03 · Cited by 154
Visualizing Student Opinion Through Text Analysis
Cunningham-Nelson, S., Baktashmotlagh, M., & Boles, W. (2019) · IEEE Transactions on Education · doi:10.1109/te.2019.2924385 · Cited by 75
Metadata
- Authors
- Cheong Cheng, Y., & Ming Tam, W.
- Venue
- Quality Assurance in Education
- Publisher
- Emerald
- Published
- 1997-03-01
- Volume
- 5
- Issue
- 1
- Pages
- 22-31
- ISSN
- 0968-4883 (ISSN-L)
- OpenAlex
- W2038487246
- Cited by
- 585
- References
- 15
- FWCI
- 13.83
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Multi‐models of quality in education. https://app.cochat.ai/papers/10.1108/09684889710156558
- The paper
- Cheong Cheng, Y., & Ming Tam, W. (1997). Multi‐models of quality in education. Quality Assurance in Education. https://doi.org/10.1108/09684889710156558
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.