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Critical factors for successful implementation of enterprise systems
Open accessAbstract
Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed.
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Research works printed but not linked: 13
- Bingi, P., Sharma, M.K. and Godla, J. (1999), “Critical issues affecting an ERP implementation”, Information Systems Management, pp. 7‐14. · DOI · Paper page
- Brown, C. and Vessey, I. (1999), “ERP implementation approaches: toward a contingency framework”, Proceedings of the International Conference on Information Systems, pp. 411‐16.
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- Markus, M.L. and Tanis, C. (2000), “The enterprise system experience – from adoption to success”, in Zmud, R.W. (Ed.), Framing the Domains of IT Management: Projecting the Future Through the Past, Pinnaflex Educational Resources, Inc., Cincinnatti, OH, pp. 173‐207.
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- Somers, T.M., Nelson, K. and Ragowsky, A. (2000), “Enterprise resource planning (ERP) for the next millenium: development of an integrative framework and implications for research”, Proceedings of the Americas Conference on Information Systems (AMCIS), pp. 998‐1004.
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- Wang, B. and Nah, F. (2001), “ERP + e‐business = a new vision for enterprise system”, in Dasgupta, S. (Ed.), Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, Idea Group Publishing, Hershey, PA, pp. 147‐64. · doi:10.4018/978-1-878289-95-7.ch009
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Metadata
- Authors
- Fui‐Hoon Nah, F., Lee‐Shang Lau, J., & Kuang, J.
- Venue
- Business Process Management Journal
- Publisher
- Emerald
- Published
- 2001-08-01
- Volume
- 7
- Issue
- 3
- Pages
- 285-296
- ISSN
- 1463-7154 (ISSN-L)
- OpenAlex
- W1965077518
- Cited by
- 1,330
- References
- 0
- FWCI
- 34.28
- Type
- journal article
- Language
- en
- Open access
- green
- Licence
- www.emerald.com/insight/site-policies (tdm)
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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