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The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions

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Ampofo, Emmanuel Twumasi, Karatepe, Osman M.·2022·International Journal of Contemporary Hospitality Management
DOI 10.1108/ijchm-07-2021-0858
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Abstract

Purpose This paper aims to examine the impacts of links, fit and sacrifice as the sub-dimensions of on-the-job embeddedness (JE) on turnover intentions through the mediating roles of affective organizational commitment (AOC) and work engagement (WENG) and explore AOC and WENG as the two mediators linking on-the-JE to quitting intentions. Design/methodology/approach Data collected from small-sized hotels in three waves in Ghana were used to assess the aforesaid relationships. The hypothesized relationships were tested using structural equation modeling. Findings The findings reveal that on-the-JE is negatively related to turnover intentions. Additionally, the relationship between on-the-JE and turnover intentions is partly mediated by AOC and WENG. The findings further demonstrate that AOC and WENG partly mediate the impact of links on turnover intentions. Practical implications Management of hotels should enhance formal and informal connections between employees and their coworkers and supervisors through socialization tactics. Establishing and maintaining an environment that fosters social support would increase employees’ sense of belongingness and their proclivity to remain with the organization. Originality/value Little is known about the effects of the sub-dimensions of on-the-JE on work-related consequences in the hospitality and tourism literature. The literature is also devoid of evidence concerning affective variables as the potential mediators relating the sub-dimen…

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Metadata

Authors
Ampofo, E. T., & Karatepe, O. M.
Affiliations
  • Kwame Nkrumah University of Science and Technology (GH)
  • Eastern Mediterranean University (CY)
ORCID
Venue
International Journal of Contemporary Hospitality Management
Publisher
Emerald
Published
2021-12-01
Volume
34
Issue
2
Pages
509-533
ISSN
0959-6119 (ISSN-L)
DOI
10.1108/ijchm-07-2021-0858
OpenAlex
W3215836602
Cited by
119
References
91
Citations by year
2026: 23 · 2025: 27 · 2024: 22 · 2023: 36 · 2022: 11
FWCI
16.73
Type
journal article
Language
en
Open access
Licence
Locations
  • International Journal of Contemporary Hospitality Management (publishedVersion)
  • Nelson Mandela University Research Repository (submittedVersion)
  • Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords
on-the-job embeddedness, affective commitment, work engagement, turnover intention, hotel employees, socialization tactics, social support, sense of belonging

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