Contextualizing co-production of health care: a systematic literature review

Palumbo, Rocco

doi:10.1108/ijpsm-07-2015-0125

Cited by 292Service and Product InnovationMental Health and Patient InvolvementPatient Satisfaction in Healthcare

Contextualizing co-production of health care: a systematic literature review

Palumbo, Rocco·2016·International Journal of Public Sector Management

DOI 10.1108/ijpsm-07-2015-0125

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Abstract

Purpose: – The purpose of this paper is to contextualize the concepts of “service co-production” and “value co-creation” to health care services, challenging the traditional bio-medical model which focusses on illness treatment and neglects the role played by patients in the provision of care. Design/methodology/approach: – For this purpose, the author conducted a systematic review, which paved the way for the identification of the concept of “health care co-production” and allowed to discuss its effects and implications. Starting from a database of 254 records, 65 papers have been included in systematic review and informed the development of this paper. Findings: – Co-production of health care services implies the establishment of co-creating partnerships between health care professionals and patients, which are aimed at mobilizing the dormant resources of the latter. However, several barriers prevent the full implementation of health care co-production, nurturing the application of the traditional bio-medical model. Practical implications: – Co-production of health care is difficult to realize, due to both health care professionals’ hostility and patients unwillingness to be involved in the provision of care. Nonetheless, the scientific literature is consistent in claiming that co-production of care paves the way for increased health outcomes, enhanced patient satisfaction, better service innovation, and cost savings. The establishment of multi-disciplinary health care teams, the improvement of patient-provider communication, and the enhancement of the use of ICTs for the purpose of value co-creation are crucial ingredients in the recipe for increased patient engagement. Originality/value: – To the knowledge of the author, this is the first paper aimed at systematizing the scientific literature in the field of health care co-production. The originality of this paper stems from its twofold relevance: on the one hand, it emphasizes the pros and the cons of health care co-production and, on the other hand, it provides with insightful directions to deal with the engagement of patients in value co-creation.

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The ability of health care organizations to engage patients in health care service coproduction and value cocreation has been largely overlooked.
“However, the ability of health care organizations to engage patients in the health care service coproduction and value cocreation has been largely overlooked [22-24].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [23]

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Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review
Rezaei Aghdam, A., Watson, J., Cliff, C., & Miah, S. J. (2020) · Journal of Medical Internet Research · doi:10.2196/16324 · Cited by 57 · see citing works
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“One example is the renewed focus on health care co-production, which includes patients and families as influential members of the health care teams at all levels of service delivery— system, organizational, and one-on-one [48].”
Background
Value Co-creation in the Health Service Ecosystems: The Enabling Role of Institutional Arrangements
Ciasullo, M. V., Cosimato, S., Palumbo, R., & Storlazzi, A. (2017) · International Business Research · doi:10.5539/ibr.v10n12p222 · Cited by 24 · see citing works
Self-citation

Authors: Palumbo, R.
Affiliations: University of Salerno (IT)
Corresponding author: Palumbo, Rocco
ORCID: Palumbo, Rocco
Venue: International Journal of Public Sector Management
Publisher: Emerald
Published: 2016-01-11
Volume: 29
Issue: 1
Pages: 72-90
ISSN: 0951-3558 (ISSN-L)
DOI: 10.1108/ijpsm-07-2015-0125
OpenAlex: W2231070912
Cited by: 292
References: 75
Citations by year: 2026: 19 · 2025: 29 · 2024: 36 · 2023: 37 · 2022: 38 · 2021: 34 · 2020: 37 · 2019: 18 · 2018: 20 · 2017: 18 · 2016: 5
FWCI: 4.03
Type: journal article
Language: en
Open access: closed
Licence: www.emerald.com/insight/site-policies (tdm)
Locations: International Journal of Public Sector Management (publishedVersion)
Cineca Institutional Research Information System (Tor Vergata University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords: value co-creation, service co-production, patient engagement, patient-provider communication, multidisciplinary healthcare teams, patient satisfaction, health outcomes, cost reduction, service innovation

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Contextualizing co-production of health care: a systematic literature review

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