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Cited by 28ERP Systems Implementation and ImpactTechnology Adoption and User BehaviourEmployer Branding and e-HRM

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Factors impacting end-users' usage of ERP in China

Zhang, Suodi, Gao, Ping, Ge, Zhiyuan·2013·Kybernetes
DOI 10.1108/k-11-2012-0099
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Abstract

Purpose: – This paper aims to examine the influence of organizational support, subjective norm and output quality on end-users' usage of enterprise resource planning (ERP) in China. Design/methodology/approach: – A conceptual framework is formed based on technology acceptance model literature. Data were collected through a survey on 127 ERP users in small- to middle-sized Chinese firms. Multiple regression analysis was employed. Findings: – Subjective norm and output quality determine the perceived usefulness of ERP. Communication has a significant impact on both perceived usefulness and perceived ease of the use of ERP, which further influence ERP usage. Research limitations/implications: – Future research should consider the adoption of different kinds of ERP systems in other countries. Practical implications: – The findings may help organizations effectively use ERP and other kinds of technology systems. In particular, efficient training should be a focus of organizational support in systems implementation. Originality/value: – This study focuses on the impact of organizational training and output quality on end-users' usage of ERP in China.

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References 27 · Cited by 28

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Metadata

Authors
Zhang, S., Gao, P., & Ge, Z.
Affiliations
  • Shanxi University of Finance and Economics (CN)
  • University of Manchester (GB)
ORCID
Gao, Ping
Venue
Kybernetes
Publisher
Emerald
Published
2013-09-02
Volume
42
Issue
7
Pages
1029-1043
ISSN
0368-492X (ISSN-L)
DOI
10.1108/k-11-2012-0099
OpenAlex
W1582532569
Cited by
28
References
27
Citations by year
2026: 1 · 2023: 2 · 2022: 2 · 2021: 1 · 2020: 3 · 2019: 1 · 2018: 5 · 2017: 4 · 2016: 4 · 2015: 1 · 2014: 3 · 2013: 1
FWCI
6.07
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
  • Kybernetes (publishedVersion)
  • Research Explorer (The University of Manchester) (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Keywords
enterprise resource planning, ERP adoption, technology acceptance model, organizational support, subjective norms, output quality, perceived usefulness, perceived ease of use, employee training, small and medium-sized enterprises, China

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CoChat. (2026). Citation check: Factors impacting end-users' usage of ERP in China. https://app.cochat.ai/papers/10.1108/k-11-2012-0099
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Zhang, S., Gao, P., & Ge, Z. (2013). Factors impacting end-users' usage of ERP in China. Kybernetes. https://doi.org/10.1108/k-11-2012-0099