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Cited by 93Digital Economy and Work TransformationLegal and Labor StudiesHuman Resource and Talent Management

Human Resource Management and the Gig Economy: Challenges and Opportunities at the Intersection between Organizational HR Decision-Makers and Digital Labor Platforms

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Kuhn, Kristine M., Meijerink, Jeroen, Keegan, Anne·2021·Research in Personnel and Human Resources Management
DOI 10.1108/s0742-730120210000039001
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Abstract

This work examines the intersection between traditional human resource management and the novel employment arrangements of the expanding gig economy. While there is a substantial multidisciplinary literature on the digital platform labor phenomenon, it has been largely centered on the experiences of gig workers. As digital labor platforms continue to grow and specialize, more managers, executives, and human resource practitioners will need to make decisions about whether and how to utilize gig workers. Here the authors explore and interrogate the unique features of human resource management (HRM) activities in the context of digital labor platforms. The authors discuss challenges and opportunities regarding (1) HRM in organizations that outsource labor needs to external labor platforms, (2) HRM functions within digital labor platform firms, and (3) HRM policies and practices for organizations that develop their own spin-off digital labor platform. To foster a more nuanced understanding of work in the gig economy, the authors identify common themes across these contexts, highlight knowledge gaps, offer recommendations for future research, and outline pathways for collecting empirical data on HRM in the gig economy.

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Crossref · 10.1108/s0742-730120210000039001

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15 of 15 references verified0 citation errors · 0 not checkable

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  • Although the workforce that performs tasks through OLPs generally consists of freelance workers, OLPs also have employees (e.g., software engineers and data specialists) who are responsible for designing the algorithmic HRM activities that automate HRM decisions regarding platform workers.

    “Although the workforce that performs tasks through OLPs generally consists of freelance workers, OLPs also have employees, for example software engineers and data specialists, who are responsible for designing the algorithmic HRM activities that automate HRM decisions regarding platform workers (Kuhn, Meijerink & Keegan, 2021).”

    From Algorithmic human resource management: Synthesizing developments and cross-disciplinary insights on digital HRM (2021) · cites this paper as Kuhn, Meijerink & Keegan, 2021

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Authors
Kuhn, K. M., Meijerink, J., & Keegan, A.
ORCID
Venue
Research in Personnel and Human Resources Management
Publisher
Emerald Publishing Limited
Published
2021-08-19
Pages
1-46
DOI
10.1108/s0742-730120210000039001
OpenAlex
W3183283023
Cited by
93
References
15
Citations by year
2026: 15 · 2025: 32 · 2024: 24 · 2023: 16 · 2022: 5 · 2021: 1
FWCI
78.83
Type
book chapter
Language
en
Open access
Licence
Locations
  • Emerald Group Publishing Limited eBooks (publishedVersion)
  • University of Twente Research Information (publishedVersion)
  • Research Repository UCD (University College Dublin) (submittedVersion, cc-by-nc-nd)
  • University of Twente Research Information (submittedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Digital Economy and Work Transformation
  • Social Sciences › Business, Management and Accounting › Industrial relations › Legal and Labor Studies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords
gig economy, human resource management, online labour platforms, gig workers, platform companies, employment arrangements

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