A Tale of Two Studies: The Best and Worst of YubiKey Usability
Open accessAbstract
Two-factor authentication (2FA) significantly improves the security of password-based authentication. Recently, there has been increased interest in Universal 2nd Factor (U2F) security keys-small hardware devices that require users to press a button on the security key to authenticate. To examine the usability of security keys in non-enterprise usage, we conducted two user studies of the YubiKey, a popular line of U2F security keys. The first study tasked 31 participants with configuring a Windows, Google, and Facebook account to authenticate using a YubiKey. This study revealed problems with setup instructions and workflow including users locking themselves out of their operating system or thinking they had successfully enabled 2FA when they had not. In contrast, the second study had 25 participants use a YubiKey in their daily lives over a period of four weeks, revealing that participants generally enjoyed the experience. Conducting both a laboratory and longitudinal study yielded insights into the usability of security keys that would not have been evident from either study in isolation. Based on our analysis, we recommend standardizing the setup process, enabling verification of success, allowing shared accounts, integrating with operating systems, and preventing lockouts.
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The Yubico Security Key has already been the subject of studies in the past.
“we focused on the Yubico Security Key as the authentication device because it is the most popular end-user security key on the market and has already been the subject of studies in the past [40], [26], [25].”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [40]
The Abstract and Introduction report two studies of Yubico YubiKeys, supporting the claim that Yubico security keys have been studied. The Introduction specifies the models as YubiKey 4, YubiKey NEO, and YubiKey Nano; it does not establish that the particular device called the “Yubico Security Key” was studied. (LLM, conf=0.84)
Experimental — accuracy not yet measuredThe study focused on the Yubico Security Key as the authentication device.
“we focused on the Yubico Security Key as the authentication device because it is the most popular end-user security key on the market and has already been the subject of studies in the past [40], [26], [25].”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [40]
The Introduction says the paper studied Yubico security keys, supporting the citation as an example of prior research on such devices. But the Methodology identifies the devices as a YubiKey 4, YubiKey NEO, and YubiKey Nano—not a device identified as the Yubico Security Key. (LLM, conf=0.88)
Experimental — accuracy not yet measuredPrior works encountered poor user experiences of Windows' support for security keys.
“Moreover, prior works encountered poor user experiences of Windows' support for security keys [40], which we wanted to avoid in our study”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [40]
The open-ended questions about general impressions were inspired by closest related work and adapted using best-practices from commercial UX testing and literature.
“Our open-ended questions about general impressions were inspired by closest related work [40] and adapted to our specific study setting using best-practices from commercial user experience testing [58] and literature [59] (e.g., recommendations for question form and wording).”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [40]
Prior work has identified the setup phase as problematic and recommended to study this phase separately.
“Prior work has identified the setup phase as problematic [40] and recommended to study this phase separately.”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [40]
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Decreasing Physical Access Bottlenecks through Context-Driven Authentication
Lebea, K., & Leung, W. S. (2023) · IFIP advances in information and communication technology · doi:10.1007/978-3-031-38530-8_23
Klemmer, J. H., Gutfleisch, M., Stransky, C., Acar, Y., Sasse, M. A., & Fahl, S. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2309.00744
Two-Factor Authentication with Backup Codes for Webspace
Larue, J.-P., Alrashdan, M. T., & Waheeb, W. (2023) · International Conference on Integrated Intelligence and Communication Systems (ICIICS) · doi:10.1109/iciics59993.2023.10421669
Strong Federated Authentication With Password-Based Credential Against Identity Server Corruption
Jiang, C., Xu, C., Yang, G., Duan, L., & Wang, J. (2025) · Lecture notes in computer science · doi:10.1007/978-981-96-9101-2_2
Skauge, S. L., Rosnes, M., Skoeng, M., & Sandnes, F. E. (2025) · Lecture notes in computer science · doi:10.1007/978-3-031-93848-1_16
Nicholson, J. (2026) · Springer eBooks · doi:10.1007/978-3-031-52643-5_176-1
Passkeys and Fido2: Security, Usability and Deployment of Passwordless Authentication
Sakhtipriyanka, V. (2026) · International Journal of Information Technology Research Studies (IJITRS) · doi:10.63090/ijitrs/3139.3209.0041
- Authors
- Reynolds, J., Smith, T., Reese, K., Dickinson, L., Ruoti, S., & Seamons, K.
- Affiliations
- University of Illinois Urbana-Champaign (US)
- Brigham Young University (US)
- MIT Lincoln Laboratory (US)
- Venue
- 2018 IEEE Symposium on Security and Privacy (SP)
- Publisher
- IEEE
- Published
- 2018-05
- Pages
- 872-888
- ISSN
- 1081-6011 (ISSN-L)
- OpenAlex
- W2794591479
- Cited by
- 73
- References
- 28
- Citations by year
- 2026: 5 · 2025: 10 · 2024: 4 · 2023: 11 · 2022: 7 · 2021: 12 · 2020: 14 · 2019: 9 · 2018: 1
- FWCI
- 7.06
- Type
- conference paper
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- other-oa
- Locations
- IEEE Symposium on Security and Privacy (S&P) (publishedVersion, other-oa)
- Funders
- National Science Foundation (1528022)
- Sandia National Laboratories
- Topics
- Physical Sciences › Computer Science › Information Systems › User Authentication and Security Systems
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Computer Networks and Communications › Advanced Authentication Protocols Security
- Keywords
- two-factor authentication, hardware authentication, account lockout, user experience, operating system integration
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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