The DOI matches its Crossref record; 102 of the 104 references it cites were found in a registry or an index.
Therapeutic alliance in videoconferencing psychotherapy: A review
Abstract
Psychotherapy services are limited in remote and rural areas in A ustralia and across the globe. Videoconferencing has become well established as a feasible and acceptable mode of psychological treatment delivery. Therapeutic alliance ( TA ) is an essential factor underlying successful therapy across therapeutic models. In order to determine the state of knowledge regarding TA in psychotherapy via videoconferencing, a literature review was conducted on research studies that formally measured TA as primary, secondary or tertiary outcome measures over the past 23 years. The databases searched were Medline, PsycArticles, PsycINFO , PsycEXTRA and EMBASE . Searching identified 9915 articles that measured satisfaction, acceptability or therapeutic rapport, of which 23 met criteria for the review. Three studies were carried out in A ustralia, 11 in USA , 4 in C anada, 3 in S cotland and 2 in E ngland. Studies overwhelmingly supported the notion that TA can be developed in psychotherapy by videoconference, with clients rating bond and presence at least equally as strongly as in‐person settings across a range of diagnostic groups. Therapists also rated high levels of TA , but often not quite as high as that of their clients early in treatment. The evidence was examined in the context of important aspects of TA , including bond, presence, therapist attitudes and abilities, and client attitudes and beliefs. Barriers and facilitators of alliance were identified. Future studies should include observational measures of bond and presence to supplement self‐report.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Reports on development of therapist-client rapport during videoconference sessions are mixed, with some indicating that providers struggle to build therapeutic alliances [26,73], whereas others indicate that videoconferencing does not hinder the therapist-client rapport or therapeutic alliance [73,74].”
From Features of Structured, One-to-One Videoconference Interventions That Actively Engage People in the Management of Their Chronic Conditions: Scoping Review (2025) · cites this paper as [74]
In the citing paper
“Even before the pandemic, some groups of patients, like migrants [20], different groups of minorities [21], and people in remote areas [22], were difficult to reach through mental health programs.”
In the citing paper
“Generally, reasonable user satisfaction and feasibility of interventions have been found [30], and studies show that therapeutic alliances can also be reached during videoconferencing, with clients rating bond and presence as equal to face-to-face settings [22].”
In the citing paper
“In the context of a non-inferiority trial, these results were interpreted as suggesting that VCP may not be less effective than face-to-face CBT (for more on the treatment alliance in VCP, see also [34,82,83,84]).”
In the citing paper
“In their review of the VC literature, Simpson and Reid [61] reported that several studies support the notion that VC treatments can generate a strong therapeutic bond right from the onset of treatment [26,62,63].”
In the citing paper
“Several studies have suggested that building a working alliance is not an end in and of itself in the treatment of anxiety disorders but rather a basis upon which patients and their therapists can work to reach changes in core beliefs that maintain the disorder [26,61,62].”
Citations
Cites
Case Study Research: Design and Methods
Chaiklin, H. (1991) · The Journal of Nervous and Mental Disease · doi:10.1097/00005053-199102000-00025 · Cited by 39,639
Criteria for assessing the trustworthiness of naturalistic inquiries
Guba, E. G. (1981) · ECTJ · doi:10.1007/bf02766777 · Cited by 5,527
The generalizability of the psychoanalytic concept of the working alliance.
Bordin, E. S. (1979) · Psychotherapy: Theory, Research & Practice · doi:10.1037/h0085885 · Cited by 5,238
Mixed Methodology: Combining Qualitative and Quantitative Approaches
Cotten, S. R., Tashakkori, A., & Teddlie, C. B. (1999) · Contemporary Sociology A Journal of Reviews · doi:10.2307/2655606 · Cited by 5,175
Relation of the therapeutic alliance with outcome and other variables: a meta-analytic review
Martin, D. J., Garske, J. P., & Davis, M. K. (2000) · Journal of Consulting and Clinical Psychology · doi:10.1037//0022-006x.68.3.438 · Cited by 3,355
Relation between working alliance and outcome in psychotherapy: A meta-analysis
Horvath, A. O., & Symonds, B. D. (1991) · Journal of Counseling Psychology · doi:10.1037/0022-0167.38.2.139 · Cited by 2,673
Client-Centered Therapy: Its Current Practice, Implications and Theory
Rogers, C. R. (1951) · Cited by 2,416
Client-centered therapy; its current practice, implications, and theory.
Miles, D. W. (1952) · Psychological Bulletin · doi:10.1037/h0053095 · Cited by 2,122
Alliance in individual psychotherapy
Horvath, A. O., Del Re, A. C., Flückiger, C., & Symonds, D. (2011) · Psychotherapy · doi:10.1037/a0022186 · Cited by 2,072
The Great Psychotherapy Debate: Models Methods and Findings
Horvath, A. O. (2002) · Psychotherapy Research · doi:10.1093/ptr/12.1.108 · Cited by 1,705
Research works printed but not linked: 13
- WrayBT.Attitudes of clinical psychologists in Western Australia to videoconferencing: an explorative study. Unpublished master's dissertation Curtin University of Technology.2003.
- BouchardS RobillardG MarchandA RenaudP RivaG eds.Presence and the bond between patients and their psychotherapists in the cognitive‐behavior therapy of panic disorder with agoraphobia delivered in videoconference.Proceedings of 10th International Workshop on Presence Barcelona Spain 2007.
- WrayBT ReesCS.Is there a role for videoconferencing in cognitive–behavioural therapy?11th Australian Association for Cognitive and Behaviour Therapy State Conference Perth Western Australia Australia 2003.
- Horvath A, 1982, Instructional Psychology Research Group, 82
- 10.1037/0022-006X.68.3.438 · DOI · Paper page
- 10.1037/h0085885 · DOI · Paper page
- Lincoln YS, 1985, Naturalistic Enquiry
- 10.1089/cyber.2009.0139 · DOI · Paper page
- Richardson L, 2011, ‘Can You See What I am Saying?’: An Action‐Research, Mixed Methods Evaluation of Telepsychology in Rural Western Australia
- 10.4088/JCP.09m05604blu · DOI · Paper page
- Larsen RJ, 1992, Emotion, 25
- Sadowski W, 2002, Handbook of Virtual Environments: Design, Implementation and Applications, 791
- Samstag LW, Core processes in brief psychodynamic psychotherapy: Advancing effective practice, 187
Cited by
Sorted by citations
The Current State Of Telehealth Evidence: A Rapid Review.
Shigekawa, E., Fix, M., Corbett, G., Roby, D. H., & Coffman, J. (2018) · Health Affairs · doi:10.1377/hlthaff.2018.05132 · Cited by 406
Berger, T. (2017) · Psychotherapy Research · doi:10.1080/10503307.2015.1119908 · Cited by 364
“…in Internet interventions that (1) distinguishes between different forms of Internet interventions and (2) does not restrict itself to studies that included specific communication modalities such as text-based communication methods (Sucala et al., 2012) or video conferencing (Simpson & Reid, 2014).”
BackgroundInfluentialPsychotherapists’ attitudes toward online therapy during the COVID-19 pandemic.
Békés, V., & Aafjes-van Doorn, K. (2020) · Journal of Psychotherapy Integration · doi:10.1037/int0000214 · Cited by 393
Norwood, C., Moghaddam, N. G., Malins, S., & Sabin‐Farrell, R. (2018) · Clinical Psychology & Psychotherapy · doi:10.1002/cpp.2315 · Cited by 324
Videotherapy and therapeutic alliance in the age of COVID‐19
Simpson, S., Richardson, L., Pietrabissa, G., Castelnuovo, G., & Reid, C. L. (2020) · Clinical Psychology & Psychotherapy · doi:10.1002/cpp.2521 · Cited by 263
“…proposing videotherapy as a ‘good enough’ therapy ‘in the current circumstances’ to challenge our basic assumptions about the factors that lead to effective therapy, including the widely held belief that conventional in-person treatment methods are the gold standard for all (Simpson & Reid, 2014b).”
BackgroundMethodInfluentialSelf-citationOnline group psychotherapy: Challenges and possibilities during COVID-19—A practice review.
Weinberg, H. (2020) · Group Dynamics: Theory, Research, and Practice · doi:10.1037/gdn0000140 · Cited by 206
Carlo, F. D., Sociali, A., Picutti, E., Pettorruso, M., Vellante, F., Verrastro, V., Martinotti, G., & Giannantonio, M. D. (2020) · International Journal of Clinical Practice · doi:10.1111/ijcp.13716 · Cited by 225
“Comparably to patients, after a few trials, clinicians reveal an improved attitude toward TP as well, suggesting that increased exposure for clinicians may be important to alleviate their concerns about rapport [16].”
InfluentialClinician behaviors in telehealth care delivery: a systematic review
Henry, B. W., Block, D. E., Ciesla, J. R., McGowan, B. A., & Vozenilek, J. A. (2016) · Advances in Health Sciences Education · doi:10.1007/s10459-016-9717-2 · Cited by 178
“that the distance of telehealth may make some patients feel safer and this was noted in findings of literature reviews (Grady et al. 2011; Simpson and Reid 2014).”
BackgroundIgnatowicz, A., Atherton, H., Bernstein, C. J., Bryce, C., Court, R. A., Sturt, J. A., & Griffiths, F. E. (2019) · Digital Health · doi:10.1177/2055207619845831 · Cited by 182
Ramos, G., & Chavira, D. A. (2022) · Cognitive and Behavioral Practice · doi:10.1016/j.cbpra.2019.10.004 · Cited by 143
Pihlaja, S., Stenberg, J.-H., Joutsenniemi, K., Mehik, H., Ritola, V., & Joffe, G. (2018) · Internet Interventions · doi:10.1016/j.invent.2017.11.005 · Cited by 134
“Available reviews concerning alliance in internet interventions either focus on videoconferencing psychotherapy (Simpson and Reid, 2014), fail to differentiate between various types of interventions (Sucala et al., 2012), provide only narrative results (Berger, 2015) or include a wide range of…”
BackgroundBékés, V., Aafjes-van Doorn, K., Luo, X., Prout, T. A., & Hoffman, L. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.705699 · Cited by 134
Thomas, N., McDonald, C., de Boer, K., Brand, R. M., Nedeljkovic, M., & Seabrook, L. (2021) · Psychology and Psychotherapy: Theory, Research and Practice · doi:10.1111/papt.12332 · Cited by 132
“…about technical difficulties and the potential impact of videoconferencing on the therapeutic alliance (Connoly, Miller, Lindsay, & Bauer, 2020; Simpson & Reid, 2014), they make adaptations such as emphasizing their own non-verbal behaviour and clarifying the client’s own responses, and…”
BackgroundTechnology-Based Mental Health Treatment and the Impact on the Therapeutic Alliance
Lopez, A., Schwenk, S., Schneck, C. D., Griffin, R. J., & Mishkind, M. C. (2019) · Current Psychiatry Reports · doi:10.1007/s11920-019-1055-7 · Cited by 138
Matheson, B. E., Bohon, C., & Lock, J. (2020) · International Journal of Eating Disorders · doi:10.1002/eat.23326 · Cited by 119
“A recent review found only five articles (four in adults; one in adolescents) on clinician-led video TeleHelath treatment for eating disorders (Sproch & Anderson, 2019).”
BackgroundA design and evaluation framework for digital health interventions
Kowatsch, T., Otto, L., Harperink, S., Cotti, A., & Schlieter, H. (2019) · it - Information Technology · doi:10.1515/itit-2019-0019 · Cited by 129
“, special demands for group therapy [76]) 4, 3.”
BackgroundPerry, K., Gold, S., & Shearer, E. M. (2020) · Journal of Clinical Psychology · doi:10.1002/jclp.22770 · Cited by 111
Geller, S. M. (2020) · Counselling Psychology Quarterly · doi:10.1080/09515070.2020.1787348 · Cited by 137
“Simpson and Reid (2014) suggest the potentially greater inclination toward taking more time to prepare and settle into sessions would likely improve clinical outcomes in online therapy.”
Kaiser, J., Hanschmidt, F., & Kersting, A. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106512 · Cited by 105
Grondin, F., Lomanowska, A. M., & Jackson, P. L. (2019) · Clinical Psychology Science and Practice · doi:10.1111/cpsp.12298 · Cited by 119
Cataldo, F., Chang, S., Mendoza, A., & Buchanan, G. R. (2020) · JMIR Mental Health · doi:10.2196/19004 · Cited by 109
“Simpson and Reid [58] explored the TA in VC as a central element for a successful therapy: they claimed there is evidence that suggests that TA is as well supported by VC for both clients and psychologists, although therapists’ rates were often lower than those of clients.”
BackgroundObstacles, Challenges, and Benefits of Online Group Psychotherapy
Weinberg, H. (2021) · American Journal of Psychotherapy · doi:10.1176/appi.psychotherapy.20200034 · Cited by 99
Matsumoto, K., Sutoh, C., Asano, K., Seki, Y., Urao, Y., Yokoo, M., Takanashi, R., Yoshida, T., Tanaka, M., Noguchi, R., et al. (2018) · Journal of Medical Internet Research · doi:10.2196/12091 · Cited by 83
“In addition, it is known that videoconference-delivered therapy can develop a similarly strong therapeutic alliance with psychotherapy clients as in-person therapy [49,55].”
The impact of eHealth on relationships and trust in primary care: a review of reviews
Ramachandran, M., Brinton, C. G., Wiljer, D., Upshur, R. E. G., & Gray, C. S. (2023) · BMC Family Practice · doi:10.1186/s12875-023-02176-5 · Cited by 102
“Terms that were both relationship equivalents and elements (category 2) included communication, rapport/rapport-building, and therapeutic alliance.”
BackgroundInfluentialDelivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
Kemp, J., Zhang, T., Inglis, F., Wiljer, D., Sockalingam, S., Crawford, A. S., Lo, B., Charow, R., Munnery, M., Takhar, S. S., et al. (2019) · Journal of Medical Internet Research · doi:10.2196/16263 · Cited by 79
“On-demand use and the ability to reach rural and remote areas through the use of technology [36,42,50,54,62].”
BackgroundBergman, B. G., & Kelly, J. F. (2020) · Journal of Substance Abuse Treatment · doi:10.1016/j.jsat.2020.108152 · Cited by 81
Embodiment in online psychotherapy: A qualitative study
García, E., Paolo, E. A. D., & Jaegher, H. D. (2021) · Psychology and Psychotherapy Theory Research and Practice · doi:10.1111/papt.12359 · Cited by 82
Freckmann, A., Hines, M., & Lincoln, M. (2017) · International Journal of Speech-Language Pathology · doi:10.1080/17549507.2017.1292547 · Cited by 77
“Clinicians across disciplines have held concerns about the ability to build therapeutic alliance via telepractice (Simpson & Reid, 2014; Tucker, 2012a, 2012b).”
BackgroundResultInfluentialLatendresse, G., Bailey, E., Iacob, E., Murphy, H. J., Pentecost, R., Thompson, N. J., & HOGUE, C. J. R. (2021) · Journal of Midwifery & Women s Health · doi:10.1111/jmwh.13209 · Cited by 63
Cunningham, N. R., Ely, S. L., Garcia, B. N. B., & Bowden, J. (2021) · Academic Pediatrics · doi:10.1016/j.acap.2021.06.002 · Cited by 61
Ciuca, A. M., Berger, T., Crişan, L. G., & Miclea, M. (2018) · Journal of Anxiety Disorders · doi:10.1016/j.janxdis.2018.03.009 · Cited by 58
Seuling, P. D., Fendel, J. C., Spille, L., Göritz, A. S., & Schmidt, S. (2024) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x231161774 · Cited by 57
Moulton-Perkins, A., Moulton, D., Cavanagh, K., Jozavi, A., & Strauss, C. (2022) · Journal of Psychotherapy Integration · doi:10.1037/int0000216 · Cited by 56
“Reviews of individual interventions by VC attest to its equivalence to in-person treatments: it is as effective (Backhaus et al., 2012; Chakrabarti, 2015; Drago et al., 2016), and the therapeutic alliance is preserved (Simpson & Reid, 2014).”
MethodOnline therapy: lessons learned from the COVID-19 health crisis
Barker, G. G., & Barker, E. E. (2021) · British Journal of Guidance and Counselling · doi:10.1080/03069885.2021.1889462 · Cited by 54
“It has been suggested that online therapy may be unsuitable for clients with paranoid, rigid, and avoidant traits; clients with a history of childhood abuse; and clients with symptoms of emotional dysregulation and dissociation (Simpson & Reid, 2014).”
BackgroundInfluentialShaker, A. A., Austin, S. F., Storebø, O. J., Schaug, J. P., Ayad, A., Sørensen, J. A., Tarp, K., Bechmann, H., & Simonsen, E. H. (2023) · JMIR Mental Health · doi:10.2196/44790 · Cited by 57
“Previous research into alliance in TM interventions has shown varied results but generally show that good therapeutic alliance can be established in TM interventions and is comparable to IP interventions [49].”
Springer, P. R., Bischoff, R. J., Kohel, K., Taylor, N. C., & Farero, A. M. (2020) · Journal of Marital and Family Therapy · doi:10.1111/jmft.12431 · Cited by 63
James, G., Schroder, T. A., & Boos, D. D. (2022) · Psychology and Psychotherapy Theory Research and Practice · doi:10.1111/papt.12413 · Cited by 52
“Despite a loss of boundaries when working remotely, the findings supported previous claims that remote therapy provides new opportunities, particularly making therapy more accessible for clients (Simpson & Reid, 2014).”
BackgroundResultVideoconferencing Psychotherapy During the Pandemic: Exceptional Times With Enduring Effects?
Fernández‐Álvarez, J., & Fernández‐Álvarez, H. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.589536 · Cited by 57
“Beyond the conceptual debate around the establishment of therapeutic alliance in VCP, a growing body of evidence shows that it can be established, presumably with comparable results to in-person psychotherapy (Simpson and Reid, 2014; Norwood et al., 2018; Lopez et al., 2019).”
ResultHoffmann, M., Wensing, M., Peters-Klimm, F., Szécsényi, J., Hartmann, M., Friederich, H., & Haun, M. W. (2020) · Journal of Medical Internet Research · doi:10.2196/17569 · Cited by 52
“Our study, as well as other studies, point to the importance of training for mental health specialists regarding the use of video consultations [30-34].”
BackgroundResultDoorn, K. A., Békés, V., Luo, X., & Hopwood, C. J. (2023) · Psychotherapy Research · doi:10.1080/10503307.2023.2193299 · Cited by 52
“…Morland et al., 2015; Norwood et al., 2018; Reynolds et al., 2013; Richards et al., 2018; Simpson & Reid, 2014; Stub-bings et al., 2013; Watts et al., 2020), particularly when potential barriers such as therapist confidence, assumptions, and experience were accommodated (Simpson & Reid, 2014).”
BackgroundVideo counselling and psychotherapy: A critical commentary on the evidence base
Smith, K., Moller, N. P., Cooper, M., Gabriel, L., Roddy, J., & Sheehy, R. (2021) · Counselling and Psychotherapy Research · doi:10.1002/capr.12436 · Cited by 64
“In addition, aspects of the therapeutic relationship related to clients' feelings of safety, trust and attachment— along with the counsellor's ability to co-regulate emotional experience— may need adaptations (Alvandi, 2019; Simpson & Reid, 2014).”
BackgroundInfluentialDoorn, K. A., Spina, D. S., Horne, S. J., & Békés, V. (2024) · Clinical Psychology Review · doi:10.1016/j.cpr.2024.102430 · Cited by 60
Zimmerman, M., Ward, M., D’Avanzato, C., & Tirpak, J. W. (2021) · Journal of Personality Disorders · doi:10.1521/pedi_2021_35_539 · Cited by 18
Onlinepsychotherapie in Zeiten der Coronapandemie
Eichenberg, C. (2021) · Psychotherapeut · doi:10.1007/s00278-020-00484-0 · Cited by 46
Lunsky, Y., Bobbette, N., Selick, A., & Jiwa, M. I. (2021) · Disability and health journal · doi:10.1016/j.dhjo.2021.101066 · Cited by 45
Bergman, B. G., Kelly, J. F., D, M. F. M., & Evins, A. E. (2020) · Addictive Behaviors · doi:10.1016/j.addbeh.2020.106661 · Cited by 43
Moeller, A. M., Christensen, L. F., Hansen, J. P., & Andersen, P. T. (2022) · Digital Health · doi:10.1177/20552076221075148 · Cited by 48
“Practitioners have been concerned about establishing rapport with patients in psychotherapy over videoconferencing;9,16–18 however, the therapeutic alliance has repeatedly been rated high by therapists and patients.(8,12,13,19) During the COVID-19 pandemic, many practitioners have been compelled to convert in-person s…”
BackgroundFischer-Grote, L., Fössing, V., Aigner, M., Fehrmann, E., & Boeckle, M. (2024) · JMIR Mental Health · doi:10.2196/46637 · Cited by 42
“Even before the pandemic, some groups of patients, like migrants [20], different groups of minorities [21], and people in remote areas [22], were difficult to reach through mental health programs.”
BackgroundCunningham, N. R., Kalomiris, A. E., Peugh, J., Farrell, M. K., Pentiuk, S. P., Mallon, D. P., Le, C., Moorman, E. L., Fussner, L. M., Dutta, R. A., et al. (2020) · The Journal of Pediatrics · doi:10.1016/j.jpeds.2020.10.060 · Cited by 46
Sperandeo, R., Cioffi, V., Mosca, L. L., Longobardi, T., Moretto, E., Alfano, Y. M., Scandurra, C., Muzii, B., Cantone, D., Guerriera, C., et al. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.671790 · Cited by 55
Let’s face it: video conferencing psychotherapy requires the extensive use of ostensive cues
Fisher, S., Guralnik, T., Fonagy, P., & Zilcha‐Mano, S. (2020) · Counselling Psychology Quarterly · doi:10.1080/09515070.2020.1777535 · Cited by 53
“…effective as face-to-face psychotherapy in terms of patient satisfaction (Backhaus et al., 2012; King et al., 2014; Kingsley & Henning, 2015; Simpson & Reid, 2014), therapeutic alliance (Backhaus et al., 2012; Simpson & Reid, 2014), overall treatment outcome (Kingsley & Henning, 2015;…”
BackgroundInfluentialZeren, Ş. G., Erus, S. M., Amanvermez, Y., Buyruk-Genç, A., Yılmaz, M. B., & Duy, B. (2020) · European Journal of Educational Research · doi:10.12973/eu-jer.9.2.825 · Cited by 54
“These components of counseling can be associated with the outcome of the interventions (Simpson & Reid, 2014; Zeren, 2017).”
BackgroundFully remote intensive trauma-focused treatment for PTSD and Complex PTSD
Bongaerts, H., Voorendonk, E. M., van Minnen, A., Rozendaal, L., Telkamp, B. S. D., & de Jongh, A. (2022) · European Journal of Psychotraumatology · doi:10.1080/20008066.2022.2103287 · Cited by 44
“…less likely that patients feel intimidated during online therapy than during personal interactions (Chae, Park, Cho, Hong, & Cheon, 2000; Tachakri & Rajani, 2002), and that online treatment o ff ers a more comfortable therapeutic distance between the patient and the therapist (Simpson & Reid, 2014).”
BackgroundLeuchtenberg, S., Gromer, D., & Käthner, I. (2022) · Counselling and Psychotherapy Research · doi:10.1002/capr.12538 · Cited by 48
TeleMental Health: Standards, Reimbursement, and Interstate Practice
Adams, S. M., Rice, M. J., Jones, S. L., Herzog, E., Mackenzie, L., & Oleck, L. G. (2018) · Journal of the American Psychiatric Nurses Association · doi:10.1177/1078390318763963 · Cited by 36
“A literature review focusing on the client–therapist relationship in TMH identified 23 studies that indicate that a strong therapeutic alliance can be established through TMH services that is comparable to the alliance formed in face-to-face psychotherapy encounters (Simpson & Reid, 2014).”
BackgroundOwnsworth, T., Theodoros, D., Cahill, L., Vaezipour, A., Quinn, R., Kendall, M. B., Moyle, W., & Lucas, K. R. (2020) · Journal of the International Neuropsychological Society · doi:10.1017/s135561771900078x · Cited by 35
“Yet, client ratings of bond and presence are found to be equivalent between VC and in-person modalities (Simpson & Reid, 2014).”
BackgroundMcCoyd, J. L. M., Curran, L., Candelario, E., & Findley, P. A. (2022) · Clinical Social Work Journal · doi:10.1007/s10615-022-00844-0 · Cited by 38
“This was despite empirical evidence largely from allied disciplines of teletherapy’s effectiveness (Berryhill et al., 2019; Norwood et al., 2018) and initial empirical support for the presence of a therapeutic alliance in videoconferencing psychotherapy (Simpson & Reid, 2014).”
BackgroundRichardson, L., Reid, C. L., & Dziurawiec, S. (2015) · Australian Psychologist · doi:10.1111/ap.12126 · Cited by 41
Self-citationWyler, H., Liebrenz, M., Ajdacic‐Gross, V., Seifritz, E., Young, S., Burger, P. H. M., & Buadze, A. (2021) · BMC Psychiatry · doi:10.1186/s12888-021-03236-9 · Cited by 37
Campbell, J., Theodoros, D., Russell, T. G., Gillespie, N. A., & Hartley, N. (2019) · Australian Journal of Rural Health · doi:10.1111/ajr.12519 · Cited by 34
Ethics And Legal Issues In Online Counseling Services: Counseling Principles Analysis
Ardi, Z., Putra, M. R. M., & Ifdil, I. (2017) · Jurnal psikologi pendidikan dan konseling · doi:10.26858/jpkk.v0i0.3657 · Cited by 40
“…& Said, 2012; Ardi & Yendi, 2013, 2017; Prayitno, 2009), counseling also experiencing growth as a result of the use of technologies, especially technologies that support the long-distance service (Lobelo et al., 2016; Pruthi et al., 2013; S. G. Simpson & Reid, 2014; Ziomek-Daigle & Curtis, 2017).”
BackgroundChristensen, L. F., Wilson, R. L., Hansen, J. P., Nielsen, C. T., & Gildberg, F. A. (2020) · International Journal of Mental Health Nursing · doi:10.1111/inm.12803 · Cited by 33
Hersch, Cohen, Saklecha, A., Williams, Tan, & Lattie (2024) · Journal of American College Health · doi:10.1080/07448481.2022.2038178 · Cited by 34
“Clinicians expressed frustration around the limitations of working with students from out of state as “ state licensure laws and recommendations from the College’s legal council have made it not possible for us to provide therapy to out of state students” (Participant 21).”
BackgroundInfluentialGiordano, C., Ambrosiano, I., Graffeo, M. T., Caro, A. V. D., & Gullo, S. (2022) · Research in Psychotherapy Psychopathology Process and Outcome · doi:10.4081/ripppo.2022.638 · Cited by 35
“It also seems to be well accepted and satisfying with high levels of alliance both patient- and therapist-rated (Simpson & Reid, 2014; Simpson et al., 2021).”
BackgroundFarber, B. A., & Ort, D. (2022) · Psychotherapy Research · doi:10.1080/10503307.2022.2146544 · Cited by 33
“…alliance can be established through teletherapy (Geller, 2021), with reports of alliance ratings across therapeutic orientations that are at least as equivalent to those of in-person therapies (Berger, 2017; Békés et al., 2021; Cook & Doyle, 2002; Goldstein & Glueck, 2016; Simpson & Reid, 2014).”
BackgroundResultTelepsychology in a University Psychology Clinic Setting: A Pilot Project
Simpson, S., Guerrini, L., & Rochford, S. (2015) · Australian Psychologist · doi:10.1111/ap.12131 · Cited by 31
Self-citationMaier, C. A., Riger, D., & Morgan‐Sowada, H. (2021) · Journal of Marital and Family Therapy · doi:10.1111/jmft.12508 · Cited by 35
“Common logistical challenges to teletherapy (Kysely et al., 2020; Simpson & Reid, 2014; Wrape & McGinn, 2018) were highlighted and affirmed by our participants; namely, internet connectivity, privacy issues, and accommodating to physical space constraints while in virtual modalities, again,…”
BackgroundContinuation of an eating disorders day programme during the COVID-19 pandemic
Plumley, S., Kristensen, A., & Jenkins, P. E. (2021) · Journal of Eating Disorders · doi:10.1186/s40337-021-00390-z · Cited by 31
Andrews, B., Klein, B., Huy, N. V., Corboy, D., McLaren, S., & Watson, S. (2023) · Journal of Medical Internet Research · doi:10.2196/45135 · Cited by 32
Grondin, F., Lomanowska, A. M., Békés, V., & Jackson, P. L. (2020) · Counselling Psychology Quarterly · doi:10.1080/09515070.2020.1781596 · Cited by 39
“Other systematic reviews have found that therapeutic alliance is generally as strong in VC as it is in-person (e.g., Simpson & Reid, 2014).”
BackgroundVideoconferencing psychotherapy for couples and families: A systematic review
de Boer, K., Muir, S. D., Silva, S. S. M., Nedeljkovic, M., Seabrook, E., Thomas, N., & Meyer, D. (2021) · Journal of Marital and Family Therapy · doi:10.1111/jmft.12518 · Cited by 33
Jesser, A., Muckenhuber, J., & Lunglmayr, B. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.777102 · Cited by 30
Davis, K. A., Zhao, F., Janis, R. A., Castonguay, L. G., Hayes, J. A., & Scofield, B. E. (2023) · Psychotherapy Research · doi:10.1080/10503307.2023.2229505 · Cited by 39
“…in which we live today – the median publication years in past meta-analyses were 2010 (Norwood et al., 2018), 2004 (Backhaus et al., 2012), 2006 (Simpson & Reid, 2014), and 2014 (Krzyzaniak et al., 2021) respectively, with only nine studies from the meta-analyses collectively published in the…”
BackgroundResultSeuling, P. D., Czernin, N. S., & Schiele, M. A. (2024) · Neuroscience Applied · doi:10.1016/j.nsa.2024.104074 · Cited by 28
“Furthermore, access to psychotherapy is often hindered by e.g. stigmatization, physical distance, or long waiting times (Hong et al., 2021; World Health Organization, 2020; Backhaus et al., 2012; Simpson and Reid, 2014).”
“It’s Not Only Attention We Need”: Systematic Review of Large Language Models in Mental Health Care
Bucher, A. M., Egger, S., Vashkite, I., Wu, W., & Schwabe, G. (2025) · JMIR Mental Health · doi:10.2196/78410 · Cited by 42
“Although therapists and patients connect and interact online through text, audio, or video communication, they are still able to form a therapeutic alliance similar to in-person meetings [13].”
Kim, J. I., Yun, J., Park, H., Park, S.-Y., Ahn, Y., Lee, H., Kim, T.-K., Yoon, S., Lee, Y.-J., Oh, S., et al. (2018) · Journal of Medical Internet Research · doi:10.2196/10760 · Cited by 29
Lieshout, R. J. V., Layton, H., Savoy, C. D., Xie, F., Brown, J. S. L., Huh, K., Bieling, P., Streiner, D. L., Ferro, M. A., & Haber, E. (2023) · Psychological Medicine · doi:10.1017/s0033291723000454 · Cited by 27
“…(Simpson, Richardson, Pietrabissa, Castelnuovo, & Reid, 2021), families and healthcare providers have expressed significant interest in using telemedicine for PPD (Singla et al., 2020), and online therapeutic alliances have been rated as strongly as in in-person settings (Simpson & Reid, 2014).”
BackgroundThe Impact of COVID-19 on Provider Perceptions of Telemental Health
Doran, J. M., & Lawson, J. L. (2021) · Psychiatric Quarterly · doi:10.1007/s11126-021-09899-7 · Cited by 26
Haun, M. W., Stephan, I., Wensing, M., Hartmann, M., Hoffmann, M., & Friederich, H. (2020) · JMIR Mental Health · doi:10.2196/23660 · Cited by 26
“Our finding that GPs not supporting MHSVC in general practice place much value on face-to-face encounters and entertain concerns about loss of nonverbal and social presence cues has been reported previously [61-64].”
BackgroundGori, A., Topino, E., Brugnera, A., & Compare, A. (2022) · Journal of Clinical Psychology · doi:10.1002/jclp.23391 · Cited by 34
“…in positive feelings toward online therapy conducted via videoconferencing after repeated use (Adler et al., 2014; Lindsay et al., 2017), suggesting that with adequate training and knowledge, professionals tend to adapt effectively to this modality of treatment delivery (Simpson & Reid, 2014).”
BackgroundExperienced Practitioners' Views on Interpersonal Skills in Telehealth Delivery
Henry, B. W., Ames, L. B., Block, D. E., & Vozenilek, J. A. (2018) · Internet Journal of Allied Health Sciences and Practice · doi:10.46743/1540-580x/2018.1745 · Cited by 26
Therapist and client perceptions of empathy in simulated teletherapy sessions
Grondin, F., Lomanowska, A. M., Belleville, G., Yampolsky, M. A., Tremblay, M., & Jackson, P. L. (2023) · Behaviour and Information Technology · doi:10.1080/0144929x.2023.2214636 · Cited by 26
“Other systematic reviews of the collaborative relationship between therapists and clients show that both modalities produce comparable, strong levels of therapeutic alliance (Simpson and Reid 2014; Sucala et al. 2012; Watts et al. 2016).”
BackgroundTelehealth use by mental health professionals during COVID-19
Farrer, L. M., Clough, B. A., Bekker, M. J., Calear, A. L., Werner‐Seidler, A., Newby, J. M., Knott, V. E., Gooding, P., Reynolds, J., Brennan, L., et al. (2022) · Australian & New Zealand Journal of Psychiatry · doi:10.1177/00048674221089229 · Cited by 27
“Although some evidence suggests that telehealth does not negatively impact therapeutic alliance (Norwood et al., 2018; Simpson and Reid, 2014b), respondents were mixed regarding their views on this, with roughly equal numbers of respondents agreeing and disagreeing with this view.”
BackgroundCooper‐Vince, C. E., Chou, T., Furr, J. M., Puliafico, A. C., & Comer, J. S. (2016) · Evidence-Based Practice in Child and Adolescent Mental Health · doi:10.1080/23794925.2016.1191976 · Cited by 25
“Although these findings are limited to the experiences of one family, similar patterns of therapeutic alliance and patient satisfaction have also been observed in larger trials of VTC-facilitated treatment conducted in adult populations (see Simpson & Reid, 2014, for a review).”
Kessler, D., Anderson, N. D., & DAWSON, D. R. (2021) · British Journal of Occupational Therapy · doi:10.1177/0308022620988471 · Cited by 23
“Findings of a strong therapeutic relationship are consistent with other studies where psychotherapists were able to establish a strong therapeutic relationship when delivering therapy using videoconferencing (JenkinsGuarnieri et al., 2015; Simpson and Reid, 2015).”
ResultZimmerman, M., D’Avanzato, C., & King, B. T. (2022) · Journal of Affective Disorders · doi:10.1016/j.jad.2022.12.015 · Cited by 24
“In addition to similar rates of improved clinical outcomes, an equally strong therapeutic alliance can be developed with telehealth visits as with in-person therapy (Simpson and Reid, 2014).”
Hamatani, S., Numata, N., Matsumoto, K., Sutoh, C., Ibuki, H., Oshiro, K., Tanaka, M., Setsu, R., Kawasaki, Y., Hirano, Y., et al. (2019) · JMIR Formative Research · doi:10.2196/15738 · Cited by 23
Seebacher, B., Geimer, C., Neu, J., Schwarz, M., & Diermayr, G. (2024) · PLoS ONE · doi:10.1371/journal.pone.0299909 · Cited by 27
“Simpson and Reid (2014) have described exchanges via a video phone call in telepsychology as promoting the development of patients’ emotions and self-awareness as well as strong TA [71].”
Bouchard, S., Dugas, M. J., Belleville, G., Langlois, F., Gosselin, P., Robillard, G., Corno, G., & Marchand, A. (2022) · Journal of Clinical Medicine · doi:10.3390/jcm11195924 · Cited by 21
“In the context of a non-inferiority trial, these results were interpreted as suggesting that VCP may not be less effective than face-to-face CBT (for more on the treatment alliance in VCP, see also [34,82–84]).”
Werbart, A., Dominicus, E., Sheahan, L., & Philips, B. (2024) · Counselling and Psychotherapy Research · doi:10.1002/capr.12820 · Cited by 21
Henson, S. J. S., Chamberlain, C. E. W., Smith, B. J., Li, E. J., Castro, C. M., & Altman, M. (2022) · Journal of Technology in Behavioral Science · doi:10.1007/s41347-022-00263-5 · Cited by 25
“One review of 24 studies found that videoconferencing clients rated their bond (i.e., emotional attachment to the provider) and presence (i.e., the feeling of being “in the moment”) (Geller, 2020) as strongly as those receiving in-person care (Simpson & Reid, 2014).”
BackgroundCavarretta, M. V., Pellerin, H., Maurel, E., Anzalone, S. M., Truck, I., Cohen, D., & Ingoglia, S. (2025) · Frontiers in Psychology · doi:10.3389/fpsyg.2025.1510383 · Cited by 23
“…advantages of telepsychiatry include reduced travel costs, increased educational opportunities, earlier interventions, bundled services, better care coordination, and access to patients in non-medical settings such as schools, childcare facilities, prisons, and homes (Simpson and Reid, 2014).”
Telepsychology and the COVID-19 pandemic: the experiences of psychologists in South Africa
Goldschmidt, L., Langa, M., Masilela, B., Ndhlovu, L. M., Mncina, B., Maubane, B., & Bujela, K. (2021) · South African Journal of Psychology · doi:10.1177/0081246321993281 · Cited by 20
“There is recognition that online therapy services may facilitate multiple and diverse communities’ accessibility to mental health care services (Frueh, 2015; Simpson & Reid, 2014).”
BackgroundDelivering Imagery Rescripting via Telehealth: Clinical Concerns, Benefits, and Recommendations
Paulik, G., Maloney, G. K., Arntz, A. R., Bachrach, N., Koppeschaar, A. M., & McEvoy, P. M. (2021) · Current Psychiatry Reports · doi:10.1007/s11920-021-01238-8 · Cited by 24
Telemental health training in the Veterans Administration Puget Sound Health Care System
Caver, K. A., Shearer, E. M., Burks, D. J., Perry, K., Paul, N. F. D., McGinn, M. M., & Felker, B. L. (2019) · Journal of Clinical Psychology · doi:10.1002/jclp.22797 · Cited by 22
Bistre, M., Juven‐Wetzler, A., Argo, D., Barash, I., Katz, G., Teplitz, R., Said, M.-M., Kohn, Y., Linkovski, O., & Eitan, R. (2021) · International Journal of Psychiatry in Clinical Practice · doi:10.1080/13651501.2021.1979586 · Cited by 19
“Contrary to psychotherapy, therapeutic alliance in emergency TP has been poorly studied, although its importance in improving subsequent treatment outcome has been suggested (Simpson and Reid 2014; Tremain et al. 2020).”
BackgroundMottelson, I. N., Sodemann, M., & Nielsen, D. S. (2017) · Scandinavian Journal of Public Health · doi:10.1177/1403494817706200 · Cited by 19
Μουδάτσου, Μ., Stavropoulou, A., Rovithis, M., & Koukouli, S. (2024) · Healthcare · doi:10.3390/healthcare12040495 · Cited by 18
“…accessibility, privacy, and effectiveness, and where the maintenance of communication between therapists and clients in a period in which social distancing was necessary, the use of online practices proved to be a substantial action for the continuation of the therapeutic process [7,8,10,11].”
BackgroundPatients' experiences of home-based psychotherapy via videoconference: A qualitative study
Moeller, A. M., Hansen, J. P., & Andersen, P. T. (2022) · Archives of Psychiatric Nursing · doi:10.1016/j.apnu.2022.03.004 · Cited by 25
Christensen, L. F., Gildberg, F. A., Sibbersen, C., Skjøth, M. M., Nielsen, C. T., & Hansen, J. P. (2019) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2019.0055 · Cited by 18
“31 Providers, however, tend to express more concerns about the potentially adverse effects of telepsychiatry on therapeutic rapport.”
Metadata
- Authors
- Simpson, S. G., & Reid, C. L.
- Affiliations
- University of South Australia (AU)
- Murdoch University (AU)
- Corresponding author
- Simpson, Susan G.
- Venue
- Australian Journal of Rural Health
- Publisher
- Wiley
- Published
- 2014-12
- Volume
- 22
- Issue
- 6
- Pages
- 280-299
- ISSN
- 1038-5282 (ISSN-L)
- 1440-1584
- OpenAlex
- W2166097570
- Cited by
- 420
- References
- 104
- Citations by year
- 2026: 34 · 2025: 41 · 2024: 42 · 2023: 59 · 2022: 60 · 2021: 90 · 2020: 35 · 2019: 20 · 2018: 11 · 2017: 11 · 2016: 7 · 2015: 8 · 2014: 1
- FWCI
- 1.37
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Australian Journal of Rural Health (publishedVersion)
- PubMed (publishedVersion)
- Murdoch University Research Portal (submittedVersion)
- Victoria University Research Repository (Victoria University) (submittedVersion)
- Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Psychology › Clinical Psychology › Counseling Practices and Supervision
- Keywords
- therapeutic relationship, telemedicine, client satisfaction, acceptability, therapeutic rapport, bonds, presence
- MeSH terms
- Humans, Professional-Patient Relations, Psychotherapy, Videoconferencing
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review