The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Editorial: chronicling the information revolution
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Finally, recent accounts of technology and the labour process often lack attention to how, once introduced, the way in which '[technologies] are actually used will be moderated by … responses and resistances' (Baldry, 2011, p. 180).”
From New social relations of digital technology and the future of work: Beyond technological determinism (2023) · cites this paper as Baldry, 2011
In the citing paper
“We would agree with previous editorials, which have noted how the early contents of the journal reflected the NWTE's origins in the 'IRJ stable' (Baldry 2011), with several papers focussing on the concerns of trade unions over the impact of technology on jobs, health and safety and job control.”
From Reflecting on 40 Years of New Technology, Work and Employment: Insights From the Current Editors on the Past and Prospects for the Future (2026) · cites this paper as Baldry 2011
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
Bain, P., & Taylor, P. (2000) · New Technology, Work and Employment · doi:10.1111/1468-005x.00061 · Cited by 546
Research works printed but not linked: 42
- Bain, 2002, ‘Taylorism, Targets and the Pursuit and Quantity and Quality by Call Centre Management’, New Technology, Work and Employment, 17, 170, 10.1111/1468-005X.00103 · DOI · Paper page
- Barnes, 2007, ‘The Construction of Control: The Physical Environment and the Development of Resistance and Accommodation within Call Centres’, New Technology, Work and Employment, 22, 246, 10.1111/j.1468-005X.2007.00197.x · DOI
- Belt, 2002, ‘Women, Social Skill and Interactive Service Work in Telephone Call Centres’, New Technology, Work and Employment, 17, 20, 10.1111/1468-005X.00091 · DOI · Paper page
- Bosch-Sijtsema, 2010, ‘Multi-Locational Knowledge Workers in the Office: Navigation, Disturbances and Effectiveness’, NTWE, 25, 183
- Bryant, 2000, ‘At Home on the Electronic Frontier: Work, Gender and the Information Highway’, New Technology, Work and Employment, 15, 19, 10.1111/1468-005X.00062 · DOI · Paper page
- Bury, 2010, ‘Women, Work and Web 2: A Case Study’, New Technology, Work and Employment, 25, 223, 10.1111/j.1468-005X.2010.00250.x · DOI
- Carter, 2011, “All They Lack Is A Chain”: Lean and the New Performance Management in the British Civil Service’, New Technology, Work and Employment, 26, 83, 10.1111/j.1468-005X.2011.00261.x · DOI · Paper page
- Danford, 2008, ‘High Performance Work Systems and Workplace Partnership: A Case Study of Aerospace’, New Technology, Work and Employment, 19, 14, 10.1111/j.1468-005X.2004.00125.x · DOI
- Ellis, 2006, “You Don't Know What You've Got ‘Til It's Gone”: Re-Contextualizing the Origins, Development and Impact of the Call Centre’, New Technology, Work and Employment, 21, 107, 10.1111/j.1468-005X.2006.00167.x · DOI · Paper page
- Fincham, 2006, ‘Knowledge Work As Occupational Strategy: Comparing IT and Management Consulting’, New Technology, Work and Employment, 21, 16, 10.1111/j.1468-005X.2006.00160.x · DOI
- Grant, 2006, ‘The False Promise of Technological Determinism: The Case of Enterprise Resource Planning Systems’, New Technology, Work and Employment, 21, 2, 10.1111/j.1468-005X.2006.00159.x · DOI
- Halford, 2005, ‘Hybrid Workspace: Re-Spatialisation of Work, Organisation and Management’, New Technology, Work and Employment, 20, 19, 10.1111/j.1468-005X.2005.00141.x · DOI · Paper page
- Hallier, 2010, ‘Other Voices, Other Rooms: Differentiating Social Identity Development in Organisational and Pro-Am Virtual Teams’, New Technology, Work and Employment, 25, 154, 10.1111/j.1468-005X.2010.00245.x · DOI
- Hampson, 2005, ‘Invisible Work, Invisible Skills: Interactive Customer Service As Articulation Work’, New Technology, Work and Employment, 20, 166, 10.1111/j.1468-005X.2005.00151.x · DOI · Paper page
- Hislop, 2007, ‘The Neglect of Spatial Mobility in Contemporary Studies of Work: The Case of Telework’, NTWE, 22, 34
- Howcroft, 2008, ‘Gender Matters in the Global Outsourcing of Service Work’, New Technology, Work and Employment, 23, 44, 10.1111/j.1468-005X.2008.00202.x · DOI
- Jenkins, 2008, ‘Pressurised Partnership: A Case of Perishable Compromise in Contested Terrain’, New Technology, Work and Employment, 23, 167, 10.1111/j.1468-005X.2008.00211.x · DOI
- Limburg, 2007, ‘Teleworkflow: Supporting Remote Control with Workflow Management Systems’, New Technology, Work and Employment, 22, 146, 10.1111/j.1468-005X.2007.00190.x · DOI
- Lund, 2009, ‘Enabling “Managed Activism”: The Adoption of Call Centres in Australian, British and US Unions’, New Technology, Work and Employment, 24, 43, 10.1111/j.1468-005X.2008.00217.x · DOI
- Mann, 2003, ‘The Psychological Impact of Teleworking: Stress, Emotions and Health’, New Technology, Work and Employment, 18, 196, 10.1111/1468-005X.00121 · DOI · Paper page
- Marks, 2007, ‘Revisiting Technical Workers: Professional and Organisational Identities in the Software Industry’, New Technology, Work and Employment, 22, 98, 10.1111/j.1468-005X.2007.00193.x · DOI
- Martinez Lucio, 2009, ‘Making Networks and (Re)Making Trade Union Bureaucracy: A European Wide Study of Trade Union Engagement with the Internet and Networking’, New Technology, Work and Employment, 24, 115, 10.1111/j.1468-005X.2009.00223.x · DOI · Paper page
- McKinlay, 2002, ‘The Limits of Knowledge Management’, New Technology, Work and Employment, 17, 76, 10.1111/1468-005X.00095 · DOI
- Miozzo, 2003, ‘Services Innovation and the Transformation of Work: The Case of UK Telecommunications’, New Technology, Work and Employment, 18, 62, 10.1111/1468-005X.00111 · DOI
- Panteli, 2001, ‘Gendered Patterns in Computing Work in the Late 1990s’, New Technology, Work and Employment, 16, 3, 10.1111/1468-005X.00073 · DOI · Paper page
- Pardi, 2007, ‘Refining the Toyota Production System: The European Side of the Story’, New Technology, Work and Employment, 22, 2, 10.1111/j.1468-005X.2007.00180.x · DOI
- Pulignano, 2006, ‘Bureaucracy Transcended? New Patterns of Employment Regulation and Labour Control in the International Automotive Industry’, New Technology, Work and Employment, 21, 90, 10.1111/j.1468-005X.2006.00166.x · DOI
- Richards, 2008, “Because I Need Somewhere to Vent”: The Expression of Conflict through Work Blogs’, New Technology, Work and Employment, 23, 95, 10.1111/j.1468-005X.2008.00205.x · DOI · Paper page
- Roan, 2007, ‘Women, Information Technology and “Waves of Optimism”: Australian Evidence on “Mixed Skill” Jobs’, New Technology, Work and Employment, 22, 21, 10.1111/j.1468-005X.2007.00181.x · DOI · Paper page
- Scholarios, 2010, ‘Gender, Choice and Constraint in Call Centre Employment’, New Technology, Work and Employment, 25, 101, 10.1111/j.1468-005X.2010.00242.x · DOI · Paper page
- Schoneboom, 2011, ‘Sleeping Giants?: Fired Workbloggers and Labour Organisation’, New Technology, Work and Employment, 26, 17, 10.1111/j.1468-005X.2010.00254.x · DOI · Paper page
- Stewart, 2008, ‘Editorial: Union Strategies and Worker Engagement with New Forms of Work and Employment’, New Technology, Work and Employment, 23, 146, 10.1111/j.1468-005X.2008.00209.x · DOI
- Tansley, 2000, ‘Strategic Exchange in the Development of Human Resource Information Systems’, New Technology, Work and Employment, 15, 94, 10.1111/1468-005X.00068 · DOI
- Taskin, 2007, ‘The Possibilities and Limits of Telework in A Bureaucratic Environment: Lessons from the Public Sector’, New Technology, Work and Employment, 22, 195, 10.1111/j.1468-005X.2007.00194.x · DOI
- Taylor, 2009, ‘Indian Call Centres and Business Process Outsourcing: A Study in Union Formation’, New Technology, Work and Employment, 24, 19, 10.1111/j.1468-005X.2008.00216.x · DOI
- Thite, 2010, “Next Available Operator”: Work Organisation in Indian Call Centres’, New Technology, Work and Employment, 25, 2, 10.1111/j.1468-005X.2009.00235.x · DOI
- Townsend, 2005, ‘Electronic Surveillance and Cohesive Teams: Room for Resistance in An Australian Call Centre?’, New Technology, Work and Employment, 20, 47, 10.1111/j.1468-005X.2005.00143.x · DOI
- Upadhya, 2009, ‘Controlling Offshore Knowledge Workers: Power and Agency in India's Software Outsourcing Industry’, New Technology, Work and Employment, 24, 2, 10.1111/j.1468-005X.2008.00215.x · DOI
- Valsecchi, 2006, ‘Visible Moves and Invisible Bodies: The Case of Teleworking in An Italian Call Centre’, New Technology, Work and Employment, 21, 123, 10.1111/j.1468-005X.2006.00168.x · DOI
- Van den Broek, 2004, “We Have the Values”: Customers, Control and Corporate Ideology in Call Centre Operations’, New Technology, Work and Employment, 19, 2, 10.1111/j.1468-005X.2004.00124.x · DOI
- Wilson, 2004, ‘Gender and Teleworking Identities in the Risk Society: A Research Agenda’, New Technology, Work and Employment, 19, 207, 10.1111/j.1468-005X.2004.00138.x · DOI
- Winiecki, 2007, ‘Making and Maintaining the Subject in Call Centre Work’, New Technology, Work and Employment, 22, 118, 10.1111/j.1468-005X.2007.00188.x · DOI
Cited by
New social relations of digital technology and the future of work: Beyond technological determinism
Joyce, S., Umney, C., Whittaker, X., & Stuart, M. (2023) · New Technology, Work and Employment · doi:10.1111/ntwe.12276 · Cited by 97
‘Plus ca change, plus la meme chose?'—researching and theorising the ‘new’ new technologies
Howcroft, D., & Taylor, P. (2014) · New Technology, Work and Employment · doi:10.1111/ntwe.12026 · Cited by 74
Hodder, A., Valizade, D., Hardy, K., MacKenzie, R., & Smith, A. (2026) · New Technology, Work and Employment · doi:10.1111/ntwe.70054
Metadata
- Authors
- Baldry, C.
- Venue
- New Technology, Work and Employment
- Publisher
- Wiley
- Published
- 2011-10-21
- Volume
- 26
- Issue
- 3
- Pages
- 175-182
- ISSN
- 0268-1072
- Cited by
- 17
- References
- 1
- Language
- en
- Licence
- doi.wiley.com/10.1002/tdm_license_1.1 (tdm, 1411 d)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
