Cited by 8,159Technology Adoption and User BehaviourInformation Systems Theories and ImplementationERP Systems Implementation and Impact

The DOI matches its Crossref record; 135 of the 135 references it cites were found in a registry or an index; 2 of the 55 sources its claims cite were checked for support.

Technology Acceptance Model 3 and a Research Agenda on Interventions

Open access
Venkatesh, Viswanath, Bala, Hillol·2008·Decision Sciences

Abstract

ABSTRACT Prior research has provided valuable insights into how and why employees make a decision about the adoption and use of information technologies (ITs) in the workplace. From an organizational point of view, however, the more important issue is how managers make informed decisions about interventions that can lead to greater acceptance and effective utilization of IT. There is limited research in the IT implementation literature that deals with the role of interventions to aid such managerial decision making. Particularly, there is a need to understand how various interventions can influence the known determinants of IT adoption and use. To address this gap in the literature, we draw from the vast body of research on the technology acceptance model (TAM), particularly the work on the determinants of perceived usefulness and perceived ease of use, and: (i) develop a comprehensive nomological network (integrated model) of the determinants of individual level (IT) adoption and use; (ii) empirically test the proposed integrated model; and (iii) present a research agenda focused on potential pre‐ and postimplementation interventions that can enhance employees' adoption and use of IT. Our findings and research agenda have important implications for managerial decision making on IT implementation in organizations.

Overview

Integrity signals

Registry

Crossref · 10.1111/j.1540-5915.2008.00192.x

Cites

135 of 135 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

51 Own result · 35 Own interpretation · 21 No full text of the sources · 13 Sources not found · 7 Own method · 5 Not checked yet · 2 No basis given · 1 Supported · 1 Partly supported · accuracy not yet measured

Show all 84 claims

  • It may state two separate claims as one. 25
  • The quote only partly states this claim. 4
  • Probably not a substantial claim. 26
52 of 52
  • The paper relies on this without support.

    Participants who completed all measurement points are representative of the initial user populations at the four sites.

    “Out of 50 potential users of the system who participated in the training, 39 provided usable responses at all points of measurement.”
    “Out of 51 potential users of the new system who attended the training, 43 provided usable responses at all points of measurement.”
    “Out of 51 potential users of the new system, 36 provided usable responses at all points of measurement.”
  • The paper relies on this without support.

    The four sites' data can be pooled for the PLS analysis despite differences in industry, organizational context, and technology.

    “Data were collected from four different organizations-sites A through D-implementing new ITs.”
    “The research sites represented different industries, organizational contexts, and functional areas.”
  • The paper relies on this without support.

    Management support in individual-level IT adoption literature has been conceptualized and operationalized as organizational mandate and compliance.

    “While management support has been conceptualized and operationalized as organizational mandate and compliance, particularly in the individual-level IT adoption literature, we suggest that there is a need to develop a richer conceptualization of management support to enhance our understanding of its role in IT adoption contexts.”
  • The paper relies on this without support.

    There is limited research on the role of incentive alignment in IT adoption contexts.

    “There is limited research on the role of incentive alignment in IT adoption contexts.”
  • The paper relies on this without support.

    Much prior research on training in the context of IT adoption has been conducted for simple ITs, such as word processing and e-mail.

    “However, much of the prior research on training in the context of IT adoption has been conducted for simple ITs, such as word processing and e-mail.”
  • The paper relies on this without support.

    There is little or no research on the role of peer support in the context of IT adoption.

    “While peer support is potentially an important intervention that can lead to greater user acceptance, there is little or no research on the role of peer support in the context of IT adoption.”
  • The paper relies on this without support.

    There is little or no scientific research aimed at identifying and linking interventions with specific determinants of IT adoption.

    “However, there is little or no scientific research aimed at identifying and linking interventions with specific determinants of IT adoption.”
  • The paper relies on this without support.

    There have been numerous cases of enterprise system failures because of user resistance.

    “There have been numerous cases of enterprise system failures because of user resistance.”
  • The paper relies on this without support.

    In many cases, users stopped using an enterprise system because they saw no benefits of using the new system.

    “In many cases, the users stopped using an enterprise system, as they saw no benefits of using the new system.”
  • The paper relies on this without support.

    Other types of reactions, such as avoidance, sabotage, workarounds, and shortcuts, are prevalent.

    “Other types of reactions, such as avoidance, sabotage, workarounds, and shortcuts are also prevalent.”
  • The paper relies on this without support.

    ITs are becoming increasingly complex and implementation costs are very high.

    “ITs are becoming increasingly complex and implementation costs are very high.”
  • The paper relies on this without support.

    Implementation failures of many of today's ITs cost millions of dollars for organizations.

    “Implementation failures of many of today's ITs cost millions of dollars for organizations.”
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Each contradiction between two passages listed here was confirmed by an independent check.

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Citations

Cites

Show all 135 references

Research works printed but not linked: 8

  1. Beach L. R., 1996, Decision making in the workplace: A unified perspective, 1
  2. Cohen D. S., 2005, Why change is an affair of the heart, CIO Magazine
  3. Gross G., 2005, Standards a must for adoption for health‐care IT, CIO Magazine
  4. Koch C., 2004, Nike rebounds: How (and why) Nike recovered from its supply chain disaster, CIO Magazine
  5. Mennecke B. E., 1998, Discovering and overcoming the hidden profile bias in group decision making: The influence of group history and use of a group support system, Journal of MIS, 15, 173
  6. Overby S., 2002, How to win friends and influence users, CIO Magazine
  7. Saga V. L., 1994, Diffusion, transfer and implementation of information technology, 67
  8. Vallacher R. R., 1996, The psychology of action: Linking cognition and motivation to behavior, 260

Cited by

Sorted by citations

Items 7,301–7,400 of 8,090

Metadata

Authors
Venkatesh, V., & Bala, H.
Affiliations
  • University of Arkansas at Fayetteville (US)
  • Indiana University Bloomington (US)
Corresponding author
  • Venkatesh, Viswanath
  • Bala, Hillol
Venue
Decision Sciences
Publisher
Wiley
Published
2008-05
Volume
39
Issue
2
Pages
273-315
ISSN
  • 0011-7315 (ISSN-L)
  • 1540-5915
OpenAlex
W2112042732
Cited by
8,159
References
135
Citations by year
2026: 909 · 2025: 912 · 2024: 780 · 2023: 746 · 2022: 717 · 2021: 645 · 2020: 556 · 2019: 499 · 2018: 396 · 2017: 379 · 2016: 320 · 2015: 324 · 2014: 287 · 2013: 266 · 2012: 186
FWCI
175.14
Type
journal article
Language
en
Open access
Locations
  • Decision Sciences (publishedVersion)
  • Zenodo (CERN European Organization for Nuclear Research) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Keywords
technology acceptance model, information technology adoption, information technology use, perceived usefulness, perceived ease of use, management interventions, IT implementation, organizational decision-making, nomological network

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