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EFFECTS OF FEEDBACK AND COGNITIVE PLAYFULNESS ON PERFORMANCE IN MICROCOMPUTER SOFTWARE TRAINING
Abstract
A field experiment of 68 full‐time employees studied the effects of performance feedback and cognitive playfulness (that is, cognitive spontaneity in human‐computer interactions) on microcomputer training performance. In addition, this research examined the impacts of performance feedback and cognitive playfulness on software efficacy perceptions and on a variety of affective outcomes, including satisfaction with feedback, satisfaction with training, and positive mood. The findings suggest that positive feedback generally results in higher test performance and more positive affective outcomes, than does negative feedback. Similarly, employees higher in cognitive playfulness demonstrated higher test performance and more positive affective outcomes than those lower in cognitive playfulness. Finally, a significant feedback × playfulness interaction on test performance was found. Specifically, employees lower in cognitive playfulness benefited more from the positive feedback than did those higher in cognitive playfulness. Implications for practice and future research are discussed.
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Cited by
Extending the TAM for a World-Wide-Web context
Moon, J.-W., & Kim, Y.-G. (2001) · Information & Management · doi:10.1016/s0378-7206(00)00061-6 · Cited by 3,802
Colquitt, J. A., LePine, J. A., & Noe, R. A. (2000) · Journal of Applied Psychology · doi:10.1037/0021-9010.85.5.678 · Cited by 2,126
The science of training: a decade of progress
Salas, E., & Cannon-Bowers, J. A. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.471 · Cited by 1,703
The relationship of age to ten dimensions of job performance.
Ng, T. W. H., & Feldman, D. C. (2008) · Journal of Applied Psychology · doi:10.1037/0021-9010.93.2.392 · Cited by 1,224
A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA
ALLIGER, G. M., TANNENBAUM, S. I., BENNETT, W., TRAVER, H., & SHOTLAND, A. (1997) · Personnel Psychology · doi:10.1111/j.1744-6570.1997.tb00911.x · Cited by 948
Metadata
- Authors
- MARTOCCHIO, J. J., & WEBSTER, J.
- Venue
- Personnel Psychology
- Publisher
- Wiley
- Published
- 1992-09
- Volume
- 45
- Issue
- 3
- Pages
- 553-578
- ISSN
- 0031-5826 (ISSN-L)
- 1744-6570
- OpenAlex
- W2158272145
- Cited by
- 334
- References
- 6
- FWCI
- 9.51
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: EFFECTS OF FEEDBACK AND COGNITIVE PLAYFULNESS ON PERFORMANCE IN MICROCOMPUTER SOFTWARE TRAINING. https://app.cochat.ai/papers/10.1111/j.1744-6570.1992.tb00860.x
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- MARTOCCHIO, J. J., & WEBSTER, J. (1992). EFFECTS OF FEEDBACK AND COGNITIVE PLAYFULNESS ON PERFORMANCE IN MICROCOMPUTER SOFTWARE TRAINING. Personnel Psychology. https://doi.org/10.1111/j.1744-6570.1992.tb00860.x
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
