The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
THE EFFECTS OF EMPLOYEE SATISFACTION, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND TURNOVER ON ORGANIZATIONAL EFFECTIVENESS: A UNIT‐LEVEL, LONGITUDINAL STUDY
Abstract
This study addresses the issue of whether positive employee attitudes and behaviors influence business outcomes or whether positive business outcomes influence positive employee attitudes and behaviors. We hypothesize that employee satisfaction, organizational citizenship behavior, and employee turnover influence profitability and customer satisfaction. Data were gathered from the units of a regional restaurant chain via employee surveys, manager surveys, customer surveys, and organizational records. Cross‐lagged regression analyses show that employee attitudes and behaviors at Time 1 are related to organizational effectiveness at Time 2. Additional cross‐lagged regression analyses show no significant relationship between organizational effectiveness at Time 1 and the employee attitudes and behaviors at Time 2. These results add to the evidence that HR outcomes influence business outcomes, rather than the other way around.
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Cited by
Beyond money: toward an economy of well-being
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The performance impact of marketing resources
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Metadata
- Authors
- KOYS, D. J.
- Venue
- Personnel Psychology
- Publisher
- Wiley
- Published
- 2001-03
- Volume
- 54
- Issue
- 1
- Pages
- 101-114
- ISSN
- 0031-5826 (ISSN-L)
- 1744-6570
- OpenAlex
- W2054318868
- Cited by
- 1,277
- References
- 4
- FWCI
- 35.84
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: THE EFFECTS OF EMPLOYEE SATISFACTION, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND TURNOVER ON ORGANIZATIONAL EFFECTIVENESS: A UNIT‐LEVEL, LONGITUDINAL STUDY. https://app.cochat.ai/papers/10.1111/j.1744-6570.2001.tb00087.x
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- KOYS, D. J. (2001). THE EFFECTS OF EMPLOYEE SATISFACTION, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND TURNOVER ON ORGANIZATIONAL EFFECTIVENESS: A UNIT‐LEVEL, LONGITUDINAL STUDY. Personnel Psychology. https://doi.org/10.1111/j.1744-6570.2001.tb00087.x
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