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Cited by 577

The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.

STRATEGIC HUMAN RESOURCE MANAGEMENT IN SERVICE CONTEXT: TAKING CARE OF BUSINESS BY TAKING CARE OF EMPLOYEES AND CUSTOMERS

CHUANG, CHIH-HSUN, LIAO, HUI·2010·Personnel Psychology
DOI 10.1111/j.1744-6570.2009.01165.x
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Abstract

Integrating the strategic human resource management research with the multiple-stakeholder view of organizational climate, in this study we propose that the human resource management practices of a high-performance work system enhance a business unit's market performance in the service context by facilitating 2 types of strategically targeted organizational climate: concern for customers and concern for employees, which further encourage employees to engage in cooperative behaviors with customers (service performance) and coworkers (helping behavior) that are essential in achieving superior market performance. The results based on the data collected from multiple sources of 133 stores in Taiwan in 2 phases largely supported the proposed theoretical framework and shed light on the influence mechanism of high-performance work system on organizational effectiveness in the service context.

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Crossref · 10.1111/j.1744-6570.2009.01165.x

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Metadata

Authors
CHUANG, C.-H., & LIAO, H.
Venue
Personnel Psychology
Publisher
Wiley
Published
2010-03
Volume
63
Issue
1
Pages
153-196
ISSN
  • 0031-5826 (ISSN-L)
  • 1744-6570
DOI
10.1111/j.1744-6570.2009.01165.x
OpenAlex
W1992727645
Cited by
577
References
15
FWCI
53.53
Type
journal article
Language
en
Open access
closed

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.