The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Covid‐19 pandemic and consumer‐employee‐organization wellbeing: A dynamic capability theory approach
Open accessAbstract
The consumers, employees, and organizations have been deeply impacted by Covid‐19 pandemic. The present study offers a detailed coping mechanism for organizations based on the extant literature and content analysis of responses of senior management executives. The study is based on semi‐structured long interviews with senior executives from various industries. Various measures have been identified for firms as a coping strategy for crisis management and customer well‐being. Covid‐19 has changed the way individuals live. This study suggests that firms should come forward for well‐being of their employees in this new normal. One of the major shifts due to pandemic is in consumer behavior and their consumption habits. Pandemic made consumers go for digitization, think for hygiene, sustainability, and local products. And firms should keep the changed consumer behavior in mind while manufacturing the products. Furthermore, present study suggests that firms can create a positive image of their company by doing CSR activities for society's well‐being.
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Citations
Cites
Firm Resources and Sustained Competitive Advantage
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“Palmatier et al. (2007) found that uncertainty about the business environment is studied quite well in the literature as it is one of the key factors in any business setting.”
BackgroundMora Cortez, R., & Johnston, W. J. (2020) · Industrial Marketing Management · doi:10.1016/j.indmarman.2020.05.004 · Cited by 472
Cited by
Factors affecting green purchase behavior: A systematic literature review
Sharma, K., Aswal, C., & Paul, J. (2023) · Business Strategy and the Environment · doi:10.1002/bse.3237 · Cited by 325
Self-citationDamoah, O. B. O. (2025) · Journal of International Entrepreneurship · doi:10.1007/s10843-025-00372-1 · Cited by 7
Metadata
- Authors
- Nayal, P., Pandey, N., & Paul, J.
- Venue
- Journal of Consumer Affairs
- Publisher
- Wiley
- Published
- 2021-07-20
- Volume
- 56
- Issue
- 1
- Pages
- 359-390
- ISSN
- 0022-0078 (ISSN-L)
- 1745-6606
- OpenAlex
- W3184716979
- Cited by
- 168
- References
- 7
- FWCI
- 22.99
- Type
- journal article
- Language
- en
- Open access
- bronze
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