The DOI matches its Crossref record; 53 of the 53 references it cites were found in a registry or an index.
Citizen, Customer, Partner: Rethinking the Place of the Public in Public Management
Abstract
Scholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities.
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Cites
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Beyond Engagement and Participation: User and Community Coproduction of Public Services
Bovaird, T. (2007) · Public Administration Review · doi:10.1111/j.1540-6210.2007.00773.x · Cited by 1,971
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What to do when Stakeholders matter: Stakeholder Identification and Analysis Techniques
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Cited by
Varieties of Participation in Public Services: The Who, When, and What of Coproduction
Nabatchi, T., Sancino, A., & Sicilia, M. (2017) · Public Administration Review · doi:10.1111/puar.12765 · Cited by 848
Direct Public Engagement in Local Government
Nabatchi, T., & Amsler, L. B. (2014) · The American Review of Public Administration · doi:10.1177/0275074013519702 · Cited by 274
Chatfield, A. T., & Reddick, C. G. (2018) · Government Information Quarterly · doi:10.1016/j.giq.2017.11.002 · Cited by 141
Shybalkina, I. (2022) · Public Administration · doi:10.1111/padm.12754 · Cited by 42
Assessing citizens’ non-adoption of public e-services in Germany
Distel, B. (2020) · Information Polity · doi:10.3233/ip-190214 · Cited by 23
Metadata
- Authors
- Thomas, J. C.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2013-09-17
- Volume
- 73
- Issue
- 6
- Pages
- 786-796
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W2110274577
- Cited by
- 277
- References
- 53
- FWCI
- 44.15
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
