Cited by 391Nonprofit Sector and VolunteeringTourism, Volunteerism, and DevelopmentSport and Mega-Event Impacts

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Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition

Farrell, Jocelyn M., Johnston, Margaret E., Twynam, G. David·1998·Journal of Sport Management

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Abstract

The purpose of this study was to investigate attributes of satisfaction and motivation for volunteers at an elite sporting competition and the implications of this for effective event management, A survey of 300 volunteers was undertaken immediately following the Scott Tournament of Hearts, the Canadian Women's Curling Championship, held in Thunder Bay in March 1996, The 28- item Special Event Volunteer Motivation Scale was tested in this study, resulting in four empirically supported factors termed purposive, solidary, external traditions, and commitments. The study measured the level of satisfaction with the general volunteer experience and with specific aspects of the administrative and managerial conditions. This study found that particular attributes of the event organization and competition facility played a role in volunteer satisfaction.

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Assessing volunteer satisfaction at the London Olympic Games and its impact on future volunteer behaviour
Kim, M., Kim, S. S.-K., Kim, M., et al. (2019) · Sport in Society · doi:10.1080/17430437.2019.1616926 · Cited by 11
“Indeed, some previous studies have incorporated volunteer motivation and previous experience in a unified model with volunteer satisfaction as a mediating variable (Downward and Ralston 2006; Farrell, Johnston, and Twynam 1998; Reeser et al.”
BackgroundResultInfluential
Motives for Participating in Sports Events Volunteering in Poland
Bańbuła, J. (2021) · Physical Culture and Sport Studies and Research · doi:10.2478/pcssr-2021-0025 · Cited by 11
“Farrell et al. (1998) presented Special Event Volunteer Motivation Scale (SEVMS).”
Background
A multi‐variable model for explaining long‐term commitment to volunteering among COVID‐19 volunteers
Kulik, L. (2022) · Analyses of Social Issues and Public Policy · doi:10.1111/asap.12322 · Cited by 11
“However, based on researchers who pointed to a relationship between intrinsic satisfaction from volunteering and commitment to volunteering (for example, Farrell et al., 1998; Hyde et al., 2016), the construct was added to the hypothesized research model.”
Background
Participar como voluntario en eventos especiales: comparación entre el valor esperado y percibido
Gallarza, M. G., Moreno, F., Francés, D. S., et al. (2016) · Innovar · doi:10.15446/innovar.v26n59.54322 · Cited by 11
“…de estudio del comportamiento del consumidor, los trabajos empíricos sobre el voluntariado se han centrado principalmente en la motivación (e.g., Farrell et al., 1998; Strigas y Newton-Jackson, 2003; Hibbert, Piacentini y Al Dajani, 2003; Callow, 2004; Monga, 2006), y en mucha menor medida en…”
Background
An examination of event Volunteer's motivation, self-efficacy and empowerment on volunteer outcomes
Senevirathna, L., Jin, X., & Ma, E. (2023) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2023.08.021 · Cited by 10
Generalizing motivation measurement indexes: the case of Midi Music Festival volunteers
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Measuring Socio-Demographic Differences in Volunteers with a Value-Based Index: Illustration in a Mega Event
Gardó, T. F., Gallarza, M. G., Moreno, F., et al. (2013) · VOLUNTAS International Journal of Voluntary and Nonprofit Organizations · doi:10.1007/s11266-013-9393-2 · Cited by 10
“…empirical literature on volunteering has focused mainly on motivation as a pre-assessment of the act of volunteering (e.g. Callow 2004; Monga 2006; Farrell et al. 1998; Strigas and Newton-Jackson 2003; Saleh and Wood 1998; Hibbert Piacentini and Al Dajani 2003; Handy et al. 2006) and to a much…”
BackgroundResult
Volunteer Motivations in Military Sports Events: The Case of 2019 Military World Games
Ye, T., Cheng, X., Chen, W., et al. (2022) · SAGE Open · doi:10.1177/21582440221108167 · Cited by 9
“If volunteers are motivated by normative or purposive incentives, they are keen to express concerns about altruism (Clary et al., 1998; Farrell et al., 1998; Monga, 2006).”
BackgroundResultInfluential
Evidence of a Social Legacy from Volunteering at the Sochi 2014 Olympic and Paralympic Winter Games
Dickson, T. J., Terwiel, F. A., & Vetitnev, A. M. (2022) · Event Management · doi:10.3727/152599522x16419948391267 · Cited by 9
Do Occasional Volunteers Repeat their Experience?
Ferreira, M. R., Proença, J. F., & Rocha, M. J. R. (2016) · Journal of Human Values · doi:10.1177/0971685815627747 · Cited by 9
“This category results from the confluence of social category from Clary et al. (1998) and external traditions and commitment from Farrell et al. (1998).”
BackgroundMethodInfluential
A Holistic Investigation of Special Event Volunteer Motivation
Cain, L., Orlowski, M., & Kitterlin-Lynch, M. (2021) · Event Management · doi:10.3727/152599521x16106577965198 · Cited by 9
Not the Only Gay in the Village: Towards the Development of a Framework for the Organization Of LGBTQI+ Pride Events in Rural Communities
Lockett, O., & Lewis, C. (2021) · Event Management · doi:10.3727/152599521x16367300695654 · Cited by 9
Motivations which influence volunteers' satisfaction
Ferreira, M. R., Proença, T., & Proença, J. F. (2012) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · Cited by 9
ULUSLARARASI SPOR ORGANİZASYONLARI İÇİN GÖNÜLLÜ MOTİVASYONLARI ÖLÇEĞİ’NİN TÜRKÇE’YE UYARLANMASI
Fi̇şne, M., & Karagöz, Y. (2016) · Spor Bilimleri Araştırmaları Dergisi · doi:10.25307/jssr.271322 · Cited by 9
Determinants of stable volunteering in Swiss soccer clubs
Schlesinger, T., Egli, B., & Nagel, S. (2017) · Soccer and Society · doi:10.1080/14660970.2017.1355789 · Cited by 9
Training for event volunteers: factors influencing event managers' resource allocation decision-making
Leigh, J., Cairncross, G., & Lamont, M. (2020) · International Journal of Event and Festival Management · doi:10.1108/ijefm-07-2020-0037 · Cited by 11
Tensorial independent component analysis reveals social and reward networks associated with major depressive disorder
Dennison, J. B., Tepfer, L. J., & Smith, D. V. (2023) · Human Brain Mapping · doi:10.1002/hbm.26254 · Cited by 7
Sport management or the management of sport? Reframing the theory debate
Lachance, E. L., Thompson, A., Bakhsh, J. T., & Parent, M. M. (2023) · Sport Management Review · doi:10.1080/14413523.2023.2243109 · Cited by 8
“Many investigated concepts like satisfaction and motivation (Farrell et al., 1998), commitment (Cuskelly, 1995), sense of community (Kerwin et al., 2015), and human resource management practices (Cuskelly et al., 2006) are based on foundational works from other fields like management and psychology.”
Background
Value, satisfaction and loyalty in volunteerism. Application to a religious megaevent
Imízcoz, E. F., Gardó, T. F., Francés, D. S., et al. (2013) · ESIC MARKET Economic and Business Journal · doi:10.7200/esicm.146.0443.3 · Cited by 8
“This relationship is confirmed in previous investigations on volunteerism in special events (Farrel et al., 1998), as well as in other investigations on value antecedents, as in Gallarza and Gil (2006a) or Ledden et al.”
BackgroundResultInfluential
Who are they and why do they do it? The habitus of sport event volunteers in Norway: volunteers at the European handball championship for women 2010
Skille, E. A., & Hanstad, D. V. (2013) · Sport in Society · doi:10.1080/17430437.2013.790892 · Cited by 8
Identifying motivating factors among college students that influence repeat participation among special event volunteers: the moderating role of class standing
Beckman, E., Pan, T., Kitterlin, M., & Cain, L. (2021) · International Journal of Event and Festival Management · doi:10.1108/ijefm-07-2020-0041 · Cited by 8

Authors: Farrell, J. M., Johnston, M. E., & Twynam, G. D.
Affiliations: Lakehead University (CA)
ORCID: Johnston, Margaret E.
Venue: Journal of Sport Management
Publisher: Human Kinetics
Published: 1998-10
Volume: 12
Issue: 4
Pages: 288-300
ISSN: 0888-4773 (ISSN-L)
1543-270X
DOI: 10.1123/jsm.12.4.288
OpenAlex: W2146673623
Cited by: 391
References: 9
Citations by year: 2026: 6 · 2025: 19 · 2024: 9 · 2023: 15 · 2022: 26 · 2021: 23 · 2020: 20 · 2019: 23 · 2018: 19 · 2017: 23 · 2016: 25 · 2015: 20 · 2014: 28 · 2013: 27 · 2012: 26
FWCI: 1.46
Type: journal article
Language: en
Open access: closed
Locations: Journal of Sport Management (publishedVersion)
Funders: Lakehead University
Topics: Social Sciences › Sociology and Political Science › Nonprofit Sector and Volunteering
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Tourism, Volunteerism, and Development
Social Sciences › Sociology and Political Science › Sport and Mega-Event Impacts
Keywords: volunteer motivation, volunteer satisfaction, event management, commitment, volunteer experience

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Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition

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