Cited by 391Nonprofit Sector and VolunteeringTourism, Volunteerism, and DevelopmentSport and Mega-Event Impacts

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Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition

Farrell, Jocelyn M., Johnston, Margaret E., Twynam, G. David·1998·Journal of Sport Management

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Abstract

The purpose of this study was to investigate attributes of satisfaction and motivation for volunteers at an elite sporting competition and the implications of this for effective event management, A survey of 300 volunteers was undertaken immediately following the Scott Tournament of Hearts, the Canadian Women's Curling Championship, held in Thunder Bay in March 1996, The 28- item Special Event Volunteer Motivation Scale was tested in this study, resulting in four empirically supported factors termed purposive, solidary, external traditions, and commitments. The study measured the level of satisfaction with the general volunteer experience and with specific aspects of the administrative and managerial conditions. This study found that particular attributes of the event organization and competition facility played a role in volunteer satisfaction.

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Background
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Basińska, A., & Jeran, A. (2014) · Polish Sociological Review · Cited by 2
An Investigation of Volunteer Motivation and Psychological Contract for the Effective Management of Sport Event Volunteers
Kim, E. (2017) · Griffith Research Online · doi:10.25904/1912/2163 · Cited by 2
Communication Challenges of Volunteers
Kramer, M. W., & Lewis, L. K. (2020) · Wiley eBooks · doi:10.1002/9781119399926.ch19 · Cited by 2
Identifying Socio-Technical Means to Support Small Loosely Coupled Groups of Volunteers
Nolte, A., & Farzan, R. (2019) · Lecture notes in computer science · doi:10.1007/978-3-030-28011-6_2 · Cited by 1
“The initial coding scheme covered different motivations (code 1, [6, 8, 27]), commitments and intentions (code 2, [16, 19, 40]) and coordination and decision-making activities (code 3, [11, 24, 29, 34, 35]) as well as aspects of awareness (code 5, [14, 21, 32]) and satisfaction (code 9, [5, 17, 19, 40]) which are part…”
BackgroundInfluential
Leveraging the Olympic volunteer legacy: From perceived benefits to sustained volunteer behavior
Wang, Y. (2022) · Social Behavior and Personality An International Journal · doi:10.2224/sbp.11610 · Cited by 1
Dominant ionic currents in rabbit ventricular action potential dynamics
Yang, Z., Gao, H., Smith, G. L., & Simitev, R. D. (2025) · PLoS ONE · doi:10.1371/journal.pone.0328261 · Cited by 1
“To assess their uncertainty, bootstrapping is used [34].”
Volunteer Motivation at Chinese Sport Events: Conceptualization, Scale Development, and Validation
Lyu, V., Downward, P. M., Pyun, D. Y., et al. (2025) · Journal of Global Sport Management · doi:10.1080/24704067.2025.2587626 · Cited by 1
Perceived impact of physically active learning portfolio: insights from English language teachers in Türkiye
YILDIZ, C. D. (2025) · Asian-Pacific Journal of Second and Foreign Language Education · doi:10.1186/s40862-025-00359-4 · Cited by 1
THE PARADOX OF COMMITMENT, DUTY AND SATISFACTION: SPORTS VOLUNTEERS
Er, B. (2025) · Ankara Üniversitesi Beden Eğitimi ve Spor Yüksekokulu SPORMETRE Beden Eğitimi ve Spor Bilimleri Dergisi · doi:10.33689/spormetre.1742009 · Cited by 1
Volunteer Sport Tourism: A Comprehensive Literature Review
Abou-Warda, R., Kiss, P., Fekete‐Farkas, M., et al. (2026) · Societies · doi:10.3390/soc16070204 · Cited by 1
“First, it exposes the tourism-theory deficit highlighted by Tables 3 and 5 and proposes specific tourism constructs to remedy it.”
Influential
An Exploratory Study of Hospitality Student Volunteers’ Motivation and Satisfaction in Food and Wine Festivals
Wu, H., Suh, E., & Zhao, J. (2011) · Cited by 1
THE RELATIONSHIP BETWEEN MANAGERS' LEADERSHIP STYLES IN PHYSICAL EDUCATION OFFICES UNIVERSITIES AND SPORT VOLUNTEERS' SATISFACTION
Andam, R., Nezhad, M. A. H., & Sani, K. D. (2012) · DOAJ (DOAJ: Directory of Open Access Journals) · Cited by 1
The comparison of self esteem between volunteer and non volunteer students in universities sport in Iran
Andam, R., Rajabi., A. G., Benar, N., et al. (2012) · DOAJ (DOAJ: Directory of Open Access Journals) · Cited by 1
Model of Stress Resistance Formation in Volunteers through Participation in the "Sochi 2014" Project
Gorlova, N. I., Starovoitova, L. I., Troska, Z. A., et al. (2016) · Indian Journal of Science and Technology · doi:10.17485/ijst/2016/v9i14/91097 · Cited by 1
“Indian Journal of Science and Technology, Vol 9(14), DOI: 10.”
Background
Management der Veranstaltungsbranche
Sakschewski, T., & Paul, S. (2017) · Springer eBooks · doi:10.1007/978-3-658-16899-5_5 · Cited by 1
A study on The Relationship Between Volunteers' Motive,Task Satisfaction and Retention Will - Functional Perspectives of Motivation -
강대선, 배의식, & 류기형 (2010) · Korean Journal of Social Welfare · doi:10.20970/kasw.2010.62.4.003 · Cited by 1
PRACTICES OF OLYMPIC VOLUNTEERING DURING A PANDEMIC
Sukharkova, M. P. (2022) · Вестник Удмуртского университета Социология Политология Международные отношения · doi:10.35634/2587-9030-2022-6-2-161-168 · Cited by 1
Why Engagement Matters in Sport Volunteer Motivation
Otto, M. G., Martinez, J. M., & Barnhill, C. R. (2022) · Journal of applied sport management · doi:10.7290/jasm141771 · Cited by 1
Event Volunteering From Motivation to Legacies
Smith, K. A., Holmes, K., & Lockstone‐Binney, L. (2024) · Event Management · doi:10.3727/152599524x17229013810220 · Cited by 1
Impact Evaluation Planning and Socio-Educational Legacy through Volunteering. A Narrative Review associated with the 2021 Badminton World Championships
Quirante-Mañas, M., & Cabello‐Manrique, D. (2024) · International Journal of Racket Sports Science · doi:10.30827/ijrss.33197 · Cited by 1
“…Volunteer Motivation Scale for International Sporting Events (VMS-ISE) (Bang et al., 2009) and the Special Event Volunteer Motivation Scale (SEVMS) (Farrell et al., 1998), indicators proposed by ASOIF (2021), organisers could gain a deeper understanding of volunteers’ motivations and satisfaction,…”
Influential
Leadership in non governmental sports organisations in Slovenia
Jurak, G., & Bednarik, J. (2010) · Cited by 1
Understanding and Assessing Functional Motivations to Episodic Volunteers in Arts Organizations
Ji Hyun, O. (2012) · Cited by 1
Time donation: factors influencing volunteering
Mainardes, E. W., Laurett, R., Lasso, S. V., et al. (2017) · Revista Pensamento Contemporâneo em Administração · doi:10.12712/rpca.v11i4.945 · Cited by 1
“Farrell et al. (1998) undertook research which identified that individuals can volunteer because of solidarity with other people, supported by Unger (1991) and Bussell and Forbes (2002).”
Background

Authors: Farrell, J. M., Johnston, M. E., & Twynam, G. D.
Affiliations: Lakehead University (CA)
ORCID: Johnston, Margaret E.
Venue: Journal of Sport Management
Publisher: Human Kinetics
Published: 1998-10
Volume: 12
Issue: 4
Pages: 288-300
ISSN: 0888-4773 (ISSN-L)
1543-270X
DOI: 10.1123/jsm.12.4.288
OpenAlex: W2146673623
Cited by: 391
References: 9
Citations by year: 2026: 6 · 2025: 19 · 2024: 9 · 2023: 15 · 2022: 26 · 2021: 23 · 2020: 20 · 2019: 23 · 2018: 19 · 2017: 23 · 2016: 25 · 2015: 20 · 2014: 28 · 2013: 27 · 2012: 26
FWCI: 1.46
Type: journal article
Language: en
Open access: closed
Locations: Journal of Sport Management (publishedVersion)
Funders: Lakehead University
Topics: Social Sciences › Sociology and Political Science › Nonprofit Sector and Volunteering
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Tourism, Volunteerism, and Development
Social Sciences › Sociology and Political Science › Sport and Mega-Event Impacts
Keywords: volunteer motivation, volunteer satisfaction, event management, commitment, volunteer experience

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Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition

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