Balancing act: the complex role of artificial intelligence in addressing burnout and healthcare workforce dynamics
Open accessAbstract
Burnout and workforce attrition present pressing global challenges in healthcare, severely impacting the quality of patient care and the sustainability of health systems worldwide. Artificial intelligence (AI) has immense potential to reduce the administrative and cognitive burdens that contribute to burnout through innovative solutions such as digital scribes, automated billing and advanced data management systems. However, these innovations also carry significant risks, including potential job displacement, increased complexity of medical information and cases, and the danger of diminishing clinical skills. To fully leverage AI's potential in healthcare, it is essential to prioritise AI technologies that align with stakeholder values and emphasise efforts to re-humanise medical practice. By doing so, AI can contribute to restoring a sense of purpose, fulfilment and efficacy among healthcare workers, reinforcing their essential role as caregivers, rather than distancing them from these core professional attributes.
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AI can help manage administrative tasks and staffing logistics, ensuring that resources are deployed efficiently to maintain safe workloads and reduce burnout.
“Beyond direct patient care, AI can also help manage administrative tasks and staffing logistics, ensuring that resources are deployed efficiently to maintain safe workloads and reduce burnout (18, 19).”
From Artificial intelligence in nursing: an integrative review of clinical and operational impacts (2025) · cites this paper as [19]
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Artificial intelligence in nursing: an integrative review of clinical and operational impacts
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- Authors
- Pavuluri, S., Sangal, R., Sather, J., & Taylor, R. A.
- Affiliations
- Yale University (US)
- Corresponding author
- Pavuluri, Suresh
- Venue
- BMJ Health & Care Informatics
- Publisher
- BMJ
- Published
- 2024-08
- Volume
- 31
- Issue
- 1
- Pages
- e101120
- ISSN
- 2632-1009 (ISSN-L)
- PMC
- PMC11344516
- OpenAlex
- W4401847454
- Cited by
- 129
- References
- 33
- Citations by year
- 2026: 62 · 2025: 65 · 2024: 2
- FWCI
- 12.08
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- BMJ Health & Care Informatics (publishedVersion, cc-by-nc)
- PubMed Central (publishedVersion, cc-by-nc)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Funders
- National Institutes of Health (UL1TR001863)
- National Center for Advancing Translational Sciences
- Topics
- Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
- Keywords
- artificial intelligence in healthcare, burnout, automated billing, administrative burden, job displacement, clinical skills, stakeholder value, health workforce sustainability
- MeSH terms
- Artificial Intelligence, Burnout, Professional, Health Workforce, Health Personnel, Humans
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