The DOI matches its Crossref record; 63 of the 63 references it cites were found in a registry or an index.
Telehealth and patient satisfaction: a systematic review and narrative analysis
Open accessAbstract
Background: The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective: The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods: Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results: 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion: This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“For telehealth intervention in patients with mostly somatic conditions, a recent review identified treatment effectiveness, preference, and ease of use as most important contributing factors to satisfaction (Kruse et al., 2017).”
From How to promote usage of telehealth interventions for farmers' mental health? A qualitative study on supporting and hindering aspects for acceptance and satisfaction with a personalized telephone coaching for depression prevention (2023) · cites this paper as Kruse et al., 2017
Experimental — accuracy not yet measuredIn the citing paper
“Previous systematic reviews have tended to isolate areas of specific interest, focusing on selected aspects of video consulting, such as patient satisfaction [3,72], feasibility [5], clinical effectiveness and cost-effectiveness [73], and specialized clinical areas (eg, cardiology [74], diabetes [75], mental health and addiction [10], teledermatology [76]).”
From Spread, Scale-up, and Sustainability of Video Consulting in Health Care: Systematic Review and Synthesis Guided by the NASSS Framework (2021) · cites this paper as [3]
In the citing paper
“It is important to note that patient satisfaction may differ with the type of telemonitoring device used; indeed, available evidence suggests that higher patient satisfaction is reported for videoconferences and devices that allow for automated data transmission [174].”
From Interactive Remote Patient Monitoring Devices for Managing Chronic Health Conditions: Systematic Review and Meta-analysis (2022) · cites this paper as [174]
In the citing paper
“The results of this review are in line with those of previous systematic reviews assessing patient satisfaction with telemonitoring interventions [174,175].”
From Interactive Remote Patient Monitoring Devices for Managing Chronic Health Conditions: Systematic Review and Meta-analysis (2022) · cites this paper as [174]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Preferred Reporting Items for Systematic Reviews and Meta-Analyses: the PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & for the PRISMA Group (2009) · BMJ · doi:10.1136/bmj.b2535 · Cited by 83,823
Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.
(2009) · PubMed Central · Cited by 44,859
Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & the PRISMA Group* (2009) · Annals of Internal Medicine · doi:10.7326/0003-4819-151-4-200908180-00135 · Cited by 37,554
LaBarbera, P. A., & Mazursky, D. (1983) · Journal of Marketing Research · doi:10.1177/002224378302000406 · Cited by 931
Patients’ Satisfaction with and Preference for Telehealth Visits
Polinski, J. M., Barker, T., Gagliano, N., Sussman, A., Brennan, T. A., & Shrank, W. H. (2016) · Journal of General Internal Medicine · doi:10.1007/s11606-015-3489-x · Cited by 574
LaBarbera, P. A., & Mazursky, D. (1983) · Journal of Marketing Research · doi:10.2307/3151443 · Cited by 394
Home Telehealth Improves Clinical Outcomes at Lower Cost for Home Healthcare
Finkelstein, S. M., Speedie, S. M., & Potthoff, S. (2006) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2006.12.128 · Cited by 250
Georgsson, M., & Staggers, N. (2016) · Journal of the American Medical Informatics Association · doi:10.1093/jamia/ocv099 · Cited by 200
Tabak, M., VanderValk, P., Hermens, H., Vollenbroek-Hutten, M., & Brusse-Keizer, M. (2014) · International Journal of Chronic Obstructive Pulmonary Disease · doi:10.2147/copd.s60179 · Cited by 196
Adoption Factors of the Electronic Health Record: A Systematic Review
Kruse, C. S., Kothman, K., Anerobi, K., & Abanaka, L. (2016) · JMIR Medical Informatics · doi:10.2196/medinform.5525 · Cited by 161
Self-citationLevy, C. E., Silverman, E. P., Jia, H., Geiss, M. L., & Omura, D. (2015) · The Journal of Rehabilitation Research and Development · doi:10.1682/jrrd.2014.10.0239 · Cited by 158
Hoaas, H., Andreassen, H. K., Lien, L. A., Hjalmarsen, A., & Zanaboni, P. (2016) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-016-0264-9 · Cited by 152
Langabeer, J. R., Gonzalez, M. G., Alqusairi, D., Champagne‐Langabeer, T., Jackson, A., Mikhail, J., & Persse, D. E. (2016) · Western Journal of Emergency Medicine · doi:10.5811/westjem.2016.8.30660 · Cited by 149
Kairy, D., Tousignant, M., Leclerc, N., Côté, A.-M., Levasseur, M., & Researchers, T. (2013) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph10093998 · Cited by 137
Impact of unlinked deaths and coding changes on mortality trends in the Swiss National Cohort
Schmidlin, K., Clough‐Gorr, K. M., Spoerri, A., Egger, M., Zwahlen, M., & Cohort, F. T. S. N. (2013) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-13-1 · Cited by 128
de Jong, C. C., Ros, W. J., & Schrijvers, G. (2014) · Journal of Medical Internet Research · doi:10.2196/jmir.3000 · Cited by 124
Electronic Communication Improves Access, But Barriers To Its Widespread Adoption Remain
Bishop, T. F., Press, M. J., Mendelsohn, J. L., & Casalino, L. P. (2013) · Health Affairs · doi:10.1377/hlthaff.2012.1151 · Cited by 115
A Systematic Review of the Key Indicators for Assessing Telehomecare Cost-Effectiveness
Rojas, S. V., & Gagnon, M. (2008) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2008.0009 · Cited by 114
Bradbury, A. R., Patrick‐Miller, L. J., Harris, D., Stevens, E. M., Egleston, B. L., Smith, K., Mueller, R., Brandt, A. C., Stopfer, J. E., Rauch, S., et al. (2016) · Journal of Medical Internet Research · doi:10.2196/jmir.4564 · Cited by 114
Chanlekha, H., Kawazoe, A., & Collier, N. (2010) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-10-1 · Cited by 110
Kruse, C. S., Mileski, M., Alaytsev, V., Carol, E., & Williams, A. (2015) · BMJ Open · doi:10.1136/bmjopen-2014-006615 · Cited by 109
Self-citationMüller, K. I., Alstadhaug, K. B., & Bekkelund, S. I. (2016) · Journal of Medical Internet Research · doi:10.2196/jmir.5221 · Cited by 107
Mobile health solutions for the aging population: A systematic narrative analysis
Kruse, C., Mileski, M., & Moreno, J. (2017) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x16649790 · Cited by 105
Self-citationA randomized controlled study about the use of eHealth in the home health care of premature infants
Gund, A., Sjöqvist, B. A., Wigert, H., Hentz, E., Lindecrantz, K., & Bry, K. (2013) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-13-22 · Cited by 105
Cyber threats to health information systems: A systematic review
Luna, R., Rhine, E., Myhra, M., Sullivan, R., & Kruse, C. S. (2016) · Technology and Health Care · doi:10.3233/thc-151102 · Cited by 104
Self-citationCancela, J., Pastorino, M., Tzallas, A., Tsipouras, M., Rigas, G., Arredondo, M., & Fotiadis, D. (2014) · Sensors · doi:10.3390/s140917235 · Cited by 97
Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life
Akter, S., D’Ambra, J., RAY, P. K., & Hani, U. (2012) · Behaviour and Information Technology · doi:10.1080/0144929x.2012.745606 · Cited by 89
A Hospitalization from Hell: A Patient's Perspective on Quality
Cleary, P. D. (2003) · Annals of Internal Medicine · doi:10.7326/0003-4819-138-1-200301070-00009 · Cited by 85
Remote Ambulatory Management of Veterans with Obstructive Sleep Apnea
Fields, B. G., Behari, P. P., McCloskey, S., True, G., Richardson, D., Thomasson, A. M., Korom-Djakovic, D., Davies, K., & Kuna, S. T. (2016) · SLEEP · doi:10.5665/sleep.5514 · Cited by 82
Schulz-Heik, R. J., Meyer, H., Mahoney, L., Stanton, M. V., Cho, R. H., Moore-Downing, D. P., Avery, T. J., Lazzeroni, L. C., Varni, J. M., Collery, L. M., et al. (2017) · BMC Complementary and Alternative Medicine · doi:10.1186/s12906-017-1705-4 · Cited by 77
Casey, M., Hayes, P. S., Glynn, F., ÓLaighin, G., Heaney, D., Murphy, A. W., & Glynn, L. G. (2014) · British Journal of General Practice · doi:10.3399/bjgp14x680989 · Cited by 75
Conversations on telemental health: listening to remote and rural First Nations communities
Gibson, K. L., Coulson, H., Miles, R., Kakekakekung, C., Daniels, E., & O’Donnell, S. (2011) · Rural and Remote Health · doi:10.22605/rrh1656 · Cited by 67
Cost Effectiveness of a Novel Attempt to Reduce Readmission after Ileostomy Creation
Iqbal, A., Raza, A., Huang, E. H., Goldstein, L. E., Hughes, S. J., & Tan, S. (2017) · JSLS Journal of the Society of Laparoscopic & Robotic Surgeons · doi:10.4293/jsls.2016.00082 · Cited by 67
Doorenbos, A. Z., Eaton, L. H., Haozous, E. A., Towle, C. B., Revels, L., & Buchwald, D. (2010) · Clinical journal of oncology nursing · doi:10.1188/10.cjon.765-770 · Cited by 58
Chun, Y. J., & Patterson, P. E. (2012) · Work · doi:10.3233/wor-2012-0180-349 · Cited by 56
Evaluation of human immunodeficiency virus and hepatitis C telemedicine clinics.
Saifu, H. N., Asch, S. M., Goetz, M. B., Smith, J. P., Graber, C. J., Schaberg, D. R., & Sun, B. (2012) · PubMed · Cited by 54
Moin, T., Ertl, K., Schneider, J., Vasti, E., Makki, F., Richardson, C., Havens, K., & Damschroder, L. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.4332 · Cited by 53
Buis, L. R., Hirzel, L., Turske, S. A., Jardins, T. D., YARANDI, H. N., & Bondurant, P. G. (2013) · Journal of Medical Internet Research · doi:10.2196/jmir.2928 · Cited by 44
Piette, J. D., Marinec, N. S., Gallegos-Cabriales, E. C., Gutiérrez-Valverde, J. M., Rodríguez‐Saldaña, J., Mendoz-Alevares, M., & Silveira, M. J. (2013) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x13476234 · Cited by 43
Patient Satisfaction with Telerehabilitation Assessments for Wheeled Mobility and Seating
Schein, R. M., Schmeler, M. R., Saptono, A., & Brienza, D. M. (2010) · Assistive Technology · doi:10.1080/10400435.2010.518579 · Cited by 41
Patient satisfaction with a teleradiology service in general practice
Jacobs, J. J. W. M., Ekkelboom, R., Jacobs, J. P. A. M., van der Molen, T., & Sanderman, R. (2016) · BMC Family Practice · doi:10.1186/s12875-016-0418-y · Cited by 38
Home Telehealth: Patient Satisfaction, Program Functions, and Challenges for the Care Coordinator
Young, L. B., Foster, L., Silander, A., & Wakefield, B. J. (2011) · Journal of Gerontological Nursing · doi:10.3928/00989134-20110706-02 · Cited by 38
Finkelstein, S. M., MacMahon, K., Lindgren, B. R., Robiner, W. N., Lindquist, R. A., VanWormer, A. M., & Hertz, M. I. (2011) · Journal of Telemedicine and Telecare · doi:10.1258/jtt.2011.110413 · Cited by 32
Al-Azab, R., & Khader, Y. S. (2016) · Rural and Remote Health · doi:10.22605/rrh3646 · Cited by 32
Minatodani, D. E., Chao, P., & Berman, S. (2013) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2012.0201 · Cited by 31
Buis, L. R., Hirzel, L., Turske, S. A., Jardins, T. D., YARANDI, H. N., & Bondurant, P. G. (2013) · Journal of Medical Internet Research · doi:10.2196/jmir.2929 · Cited by 31
ter Huurne, E. D., Postel, M. G., de Haan, H. A., Drossaert, C. H. C., & DeJong, C. A. J. (2013) · Journal of Medical Internet Research · doi:10.2196/jmir.2211 · Cited by 28
Telerehabilitation in Parkinson's disease: Influence of cognitive status
Dias, A. E., Limongi, J. C. P., Hsing, W. T., & Barbosa, E. R. (2016) · Dementia & Neuropsychologia · doi:10.1590/s1980-5764-2016dn1004012 · Cited by 26
Lua, P. L., & Selamat, N. W. (2012) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2012.0047 · Cited by 24
Oliveira, T. C., Bayer, S., Gonçalves, L., & Barlow, J. G. (2013) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2012.0308 · Cited by 23
Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People
Tsai, C.-H., Kuo, Y.-M., & Uei, S.-L. (2014) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph110201359 · Cited by 22
Breen, P., Murphy, K. C., Browne, G., Molloy, F. M., Reid, V., Doherty, C. P., Delanty, N., Connolly, S., & Fitzsimons, M. B. (2010) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-10-48 · Cited by 22
Costs of Multidisciplinary Parenteral Nutrition Care Provided at a Distance via Mobile Tablets
Kim, H., Spaulding, R. J., Werkowitch, M., Yadrich, D. M., Piamjariyakul, U., Gilroy, R. K., & Smith, C. E. (2014) · Journal of Parenteral and Enteral Nutrition · doi:10.1177/0148607114550692 · Cited by 19
Cottrell, E., Cox, T., O’Connell, P., & Chambers, R. M. (2015) · BMJ Open · doi:10.1136/bmjopen-2014-007270 · Cited by 16
Telephone follow-up in primary care: can interactive voice response calls work?
Houser, S. H., Ray, M. N., Maisiak, R. S., Panjamapirom, A., Willing, J., Schiff, G. D., English, T. M., Nevin, C. R., & Berner, E. S. (2013) · PubMed · Cited by 13
Rehabilitation Research and Development Center
Jaffe, D. L. (1995) · Technology and Disability · doi:10.3233/tad-1995-4208 · Cited by 11
Lee, A. C. W., Parmanto, B., Saptono, A., Pulantara, I. W., Sargent, B. A., & Arroyo, J. L. F. (2012) · Journal of Physical Therapy Education · doi:10.1097/00001416-201210000-00014 · Cited by 9
Levy, N., Moynihan, V., Nilo, A., Singer, K., Bernik, L. S., Etiebet, M.-A. A., Fang, Y., Cho, J., & Natarajan, S. (2015) · JMIR Research Protocols · doi:10.2196/resprot.4206 · Cited by 8
Hung, Y. ‐., Bauer, J. D., Horsley, P., & Isenring, E. A. (2013) · Journal of Human Nutrition and Dietetics · doi:10.1111/jhn.12135 · Cited by 8
Telehealth as adjunctive therapy in insulin pump treated patients: a pilot study
Everett, J., & Kerr, D. (2010) · Practical Diabetes · doi:10.1002/pdi.1430 · Cited by 7
Levy, N., Moynihan, V., Nilo, A., Singer, K., Bernik, L. S., Etiebet, M.-A. A., Fang, Y., Cho, J., & Natarajan, S. (2015) · JMIR Research Protocols · doi:10.2196/resprot.5403 · Cited by 7
Technology-enabled care services: novel method of managing liver disease
Holmes, M., & Clark, S. (2014) · Gastrointestinal Nursing · doi:10.12968/gasn.2014.12.sup10.s22 · Cited by 4
Remote Patient Monitoring: A Human Factors Assessment
Gardner-Bonneau, D. J. (2010) · Biomedical Instrumentation & Technology · doi:10.2345/0899-8205-44.s1.71 · Cited by 2
Flagged first, then by citations
Research works printed but not linked: 1
- Cambridge Dictionary Effective. dictionary.cambridge.org/dictionary/English/effective (accessed 30 Apr 2017).
Cited by
Sorted by citations
The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence
Monaghesh, E., & Hajizadeh, A. (2020) · BMC Public Health · doi:10.1186/s12889-020-09301-4 · Cited by 1,941
The State of Telehealth Before and After the COVID-19 Pandemic
Shaver, J. (2022) · Primary Care: Clinics in Office Practice · doi:10.1016/j.pop.2022.04.002 · Cited by 863
Orlando, J. F., Beard, M., & Kumar, S. (2019) · PLoS ONE · doi:10.1371/journal.pone.0221848 · Cited by 474
Barriers to Use of Telepsychiatry: Clinicians as Gatekeepers
Cowan, K. E., McKean, A. J., Gentry, M. T., & Hilty, D. M. (2019) · Mayo Clinic Proceedings · doi:10.1016/j.mayocp.2019.04.018 · Cited by 380
Fitzpatrick, P. J. (2023) · Frontiers in Digital Health · doi:10.3389/fdgth.2023.1264780 · Cited by 416
Metadata
- Authors
- Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M.
- Affiliations
- Texas State University (US)
- Corresponding author
- Kruse, Clemens Scott
- Venue
- BMJ Open
- Publisher
- BMJ
- Published
- 2017-08
- Volume
- 7
- Issue
- 8
- Pages
- e016242
- ISSN
- 2044-6055 (ISSN-L)
- PMC
- PMC5629741
- OpenAlex
- W2743899933
- Cited by
- 1,350
- References
- 63
- Citations by year
- 2026: 154 · 2025: 192 · 2024: 171 · 2023: 189 · 2022: 218 · 2021: 230 · 2020: 139 · 2019: 33 · 2018: 21 · 2017: 2
- FWCI
- 8.66
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by-nc
- Locations
- BMJ Open (publishedVersion, cc-by-nc)
- PubMed Central (publishedVersion, cc-by-nc)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Funders
- Texas State University
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Keywords
- telemedicine, patient satisfaction, effectiveness, efficiency, ease of use, cost, travel time, patient communication
- MeSH terms
- Humans, Patient Satisfaction, Telemedicine
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
