Cited by 897Electronic Health Records SystemsInformation Systems Theories and ImplementationTechnology and Human Factors in Education and Health

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A new sociotechnical model for studying health information technology in complex adaptive healthcare systems

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Sittig, D. F., Singh, H.·2010·Quality and Safety in Health Care

Abstract

BACKGROUND: Conceptual models have been developed to address challenges inherent in studying health information technology (HIT). METHOD: This manuscript introduces an eight-dimensional model specifically designed to address the sociotechnical challenges involved in design, development, implementation, use and evaluation of HIT within complex adaptive healthcare systems. DISCUSSION: The eight dimensions are not independent, sequential or hierarchical, but rather are interdependent and inter-related concepts similar to compositions of other complex adaptive systems. Hardware and software computing infrastructure refers to equipment and software used to power, support and operate clinical applications and devices. Clinical content refers to textual or numeric data and images that constitute the 'language' of clinical applications. The human--computer interface includes all aspects of the computer that users can see, touch or hear as they interact with it. People refers to everyone who interacts in some way with the system, from developer to end user, including potential patient-users. Workflow and communication are the processes or steps involved in ensuring that patient care tasks are carried out effectively. Two additional dimensions of the model are internal organisational features (eg, policies, procedures and culture) and external rules and regulations, both of which may facilitate or constrain many aspects of the preceding dimensions. The final dimension is measurement and monitoring, which refers to the process of measuring and evaluating both intended and unintended consequences of HIT implementation and use. We illustrate how our model has been successfully applied in real-world complex adaptive settings to understand and improve HIT applications at various stages of development and implementation.

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  1. [36]Sittig DF Wright A Simonaitis L Carpenter JD Allen GO Doebbeling BN Sirajuddin AM Ash JS Middleton B The state of the art in clinical knowledge management: an inventory of tools and techniques Int J Med Inform 2010 Jan 79 1 44 57 19828364 PMC2895508

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Metadata

Authors
Sittig, D. F., & Singh, H.
Affiliations
  • Memorial Hermann (US)
  • Michael E. DeBakey VA Medical Center (US)
Corresponding author
Sittig, D. F.
Venue
Quality and Safety in Health Care
Publisher
BMJ
Published
2010-10-01
Volume
19
Issue
Suppl 3
Pages
i68-i74
ISSN
  • 1475-3898 (ISSN-L)
  • 1475-3901
OpenAlex
W2110034024
Cited by
897
References
64
Citations by year
2026: 179 · 2025: 91 · 2024: 43 · 2023: 75 · 2022: 58 · 2021: 66 · 2020: 52 · 2019: 70 · 2018: 40 · 2017: 48 · 2016: 41 · 2015: 36 · 2014: 36 · 2013: 34 · 2012: 15
FWCI
36.37
Type
journal article
Language
en
Open access
Locations
  • BMJ Quality & Safety (publishedVersion)
  • PubMed (publishedVersion)
  • PubMed Central (acceptedVersion)
  • HighWire Press Open Archive (submittedVersion)
Funders
  • Health Services Research and Development
  • National Institutes of Health
  • Agency for Healthcare Research and Quality (R18HS017820)
  • VA National Center for Patient Safety
  • National Cancer Institute (K23CA125585)
  • U.S. National Library of Medicine (R01LM006942, R56LM006942)
Topics
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Technology and Human Factors in Education and Health
Keywords
health information technology, socio-technical model, complex adaptive systems, health care system, clinical workflow, human-machine interaction, organizational culture, health policy and regulation, monitoring and measurement, unintended consequences
MeSH terms
Diffusion of Innovation, Health Services Research, Humans, Ergonomics, Medical Informatics, Models, Theoretical, Planning Techniques, Programming Languages, Software Design, User-Computer Interface, Organizational Culture, Organizational Policy, Workflow

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