The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
A research manifesto for services science
Abstract
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
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Citations
Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
The System of Professions: An Essay on the Division of Expert Labor
Abbott, A. (1988) · doi:10.7208/chicago/9780226189666.001.0001 · Cited by 7,733
Orlikowski, W. J. (2000) · Organization Science · doi:10.1287/orsc.11.4.404.14600 · Cited by 4,760
Trist, E. L., & Bamforth, K. W. (1951) · Human Relations · doi:10.1177/001872675100400101 · Cited by 3,379
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Cited by
The servitization of manufacturing: A review of literature and reflection on future challenges
Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009) · Journal of Manufacturing Technology Management · doi:10.1108/17410380910960984 · Cited by 1,541
Steps toward a science of service systems
Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007) · Computer · doi:10.1109/mc.2007.33 · Cited by 1,264
Self-citationBenoit, S., Baker, T. L., Bolton, R. N., Gruber, T., & Kandampully, J. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.05.004 · Cited by 554
The Emergent Role of Digital Technologies in the Circular Economy: A Review
Pagoropoulos, A., Pigosso, D. C. A., & McAloone, T. C. (2017) · Procedia CIRP · doi:10.1016/j.procir.2017.02.047 · Cited by 540
Metadata
- Authors
- Chesbrough, H., & Spohrer, J.
- Venue
- Communications of the ACM
- Published
- 2006-07
- Volume
- 49
- Issue
- 7
- Pages
- 35-40
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W1986342936
- Cited by
- 1,052
- References
- 7
- FWCI
- 285.08
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: A research manifesto for services science. https://app.cochat.ai/papers/10.1145/1139922.1139945
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- Chesbrough, H., & Spohrer, J. (2006). A research manifesto for services science. Communications of the ACM. https://doi.org/10.1145/1139922.1139945
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
