Functionality and usability
Open accessAbstract
Instead of limiting functionality, usability complements functionality. It affects how and with what effectiveness a system is used, and even whether or not it is used at all.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Fundamentals of interactive computer graphics
(1982) · Computer Graphics and Image Processing · doi:10.1016/0146-664x(82)90117-4 · Cited by 1,839 · see citing works
The future of interactive systems and the emergence of direct manipulation†
Shneiderman, B. (1982) · Behaviour and Information Technology · doi:10.1080/01449298208914450 · Cited by 548 · see citing works
Tupac, J. D. (1963) · Spartan Books · Cited by 527 · see citing works
Design of Man-Computer Dialogues
Martin, J. A. (1990) · CERN Document Server (European Organization for Nuclear Research) · Cited by 356 · see citing works
Harris, S. (1977) · Proceedings of the IEEE · doi:10.1109/proc.1977.10647 · Cited by 174 · see citing works
Towards the experimental study of usability
Eason, K. (1984) · Behaviour and Information Technology · doi:10.1080/01449298408901744 · Cited by 156 · see citing works
Why interactive computer systems are sometimes not used by people who might benefit from them
Nickerson, R. S. (1999) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1981.0311 · Cited by 144 · see citing works
Consistency and compatibility in human-computer dialogue
Barnard, P. J., Hammond, N. V., Morton, J., Long, J. B., & Clark, I. A. (1981) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(81)80024-7 · Cited by 104 · see citing works
Handbook of screen format design
Galitz, W. O., & Brockmann, R. J. (1984) · IEEE Transactions on Professional Communication · doi:10.1109/tpc.1984.6448744 · Cited by 102 · see citing works
Application of guidelines for designing user interface software
Mosier, J. N., & Smith, S. L. (1986) · Behaviour and Information Technology · doi:10.1080/01449298608914497 · Cited by 100 · see citing works
An evaluation of published recommendations on the design of man-computer dialogues
Maguire, M. C. (1982) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(82)80061-8 · Cited by 71 · see citing works
DESIGN GUIDELINES FOR USER-SYSTEM INTERFACE SOFTWARE
Smith, S. L., & Mosier, J. N. (1984) · Cited by 65 · see citing works
Human factors guidelines for terminal interface design
Morland, D. V. (1983) · Communications of the ACM · doi:10.1145/358150.358156 · Cited by 54 · see citing works
The application of human factors to the needs of the novice computer user
Paxton, A. L., & Turner, E. J. (1984) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(84)80014-0 · Cited by 48 · see citing works
On-line user-computer interface
Walther, G. H., & O’Neil, H. F. (1974) · AFIPS National Computer Conference (NCC) · doi:10.1145/1500175.1500255 · Cited by 36 · see citing works
Introducing the interactive computer at work: The users' views
Long, J. B., Hammond, Ν. G. L., Barnard, P. J., Morton, J., & CLARK, I. (1983) · Behaviour and Information Technology · doi:10.1080/01449298308914468 · Cited by 19 · see citing works
User error or computer error? Observations on a statistics package
Davis, R. (1983) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(83)80059-5 · Cited by 14 · see citing works
Making Software User Friendly: An Assessment of Data Entry Performance
Kelster, R. S., & Gallaway, G. R. (1983) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/154193128302701307 · Cited by 14 · see citing works
Effect of Interface Design on Usability of Message Handling Systems
Goodwin, N. C. (1982) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/154193128202600117 · Cited by 7 · see citing works
Self-citationMeads, J. A. (1985) · Datamation · Cited by 5 · see citing works
User adaptation in interactive information retrieval
Meadow, C. T. (1983) · Journal of the American Society for Information Science · doi:10.1002/asi.4630340409 · Cited by 4 · see citing works
Is top-down natural? : some experimental results from non-procedural languages
Finnie, G. R. (1986) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(86)80017-7 · Cited by 3 · see citing works
Designing interactive systems for the office of the future
Coulouris, G. (1982) · Behaviour and Information Technology · doi:10.1080/01449298208914434 · Cited by 2 · see citing works
(1982) · Maske und Kothurn · doi:10.7767/muk.1982.28.2.163 · Cited by 1 · see citing works
Flagged first, then by citations
Research works printed but not linked: 2
- Conrath, D.W. Considerations for the design of office communica- tion-information systems. In Proceedings, Office Automation Con- ference (San Francisco, Calif.. Apr. 5-7). American Federation of Information Processing Societies, San Francisco, Calif., 1982, pp. 825-835.
- Foley, J.D., and Van Dam, A. Fundamentals ofInteractive Computer Graphics. Addison-Wesley, Reading, Mass., 1982.
Cited by
Sorted by citations
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992) · MIS Quarterly · doi:10.2307/249577 · Cited by 3,084 · see citing works
The Measurement of End-User Computing Satisfaction
Doll, W. J., & Torkzadeh, G. (1988) · MIS Quarterly · doi:10.2307/248851 · Cited by 2,499 · see citing works
Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model1
Igbaria, M., Zinatelli, N., Cragg, P. B., & Cavaye, A. (1997) · MIS Quarterly · doi:10.2307/249498 · Cited by 1,668 · see citing works
El‐Said, O. A., & Aziz, H. (2021) · Journal of Travel Research · doi:10.1177/0047287521997567 · Cited by 407 · see citing works
Persuasive Design of Destination Web Sites: An Analysis of First Impression
Kim, H., & Fesenmaier, D. R. (2008) · Journal of Travel Research · doi:10.1177/0047287507312405 · Cited by 354 · see citing works
Using protocol analysis to evaluate the usability of a commercial web site
Benbunan‐Fich, R. (2001) · Information & Management · doi:10.1016/s0378-7206(01)00085-4 · Cited by 326 · see citing works
User Satisfaction with Computer-Mediated Communication Systems
Hiltz, S. R., & Johnson, K. R. (1990) · Management Science · doi:10.1287/mnsc.36.6.739 · Cited by 233 · see citing works
Determinants of academic use of the Internet: A structural equation model
Seyal, A. H., Rahman, M. N. A., & Rahim, M. M. (2002) · Behaviour and Information Technology · doi:10.1080/01449290210123354 · Cited by 225 · see citing works
Evaluation and selection of mobile health (mHealth) applications using AHP and fuzzy TOPSIS
Rajak, M., & Shaw, K. (2019) · Technology in Society · doi:10.1016/j.techsoc.2019.101186 · Cited by 203 · see citing works
Gray, P., & Durcikova, A. (2005) · Journal of Management Information Systems · doi:10.2753/mis0742-1222220306 · Cited by 188 · see citing works
The Applicability of TAM Outside North America
Al‐Gahtani, S. S. (2001) · Information Resources Management Journal · doi:10.4018/irmj.2001070104 · Cited by 180 · see citing works
Self-interruptions in discretionary multitasking
Adler, R. F., & Benbunan‐Fich, R. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.01.040 · Cited by 168 · see citing works
System Response Time and User Satisfaction: An Experimental Study of Browser-based Applications
Hoxmeier, J. A., & DiCesare, C. (2000) · Journal of the Association for Information Systems · Cited by 167 · see citing works
Electronic customer relationship management
Fjermestad, J. L., & Romano, N. (2003) · Business Process Management Journal · doi:10.1108/14637150310496695 · Cited by 164 · see citing works
Brain-Computer Interfacing and Games
Bos, D., Reuderink, B., van de Laar, B. V. D., Gürkök, H., Mühl, C., Poel, M., Nijholt, A., & Heylen, D. (2010) · Brain-Computer Interfaces · doi:10.1007/978-1-84996-272-8_10 · Cited by 175 · see citing works
Evaluating multiple aspects of a digital educational problem-solving-based adventure game
Hou, H., & Li, M.-C. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.07.052 · Cited by 141 · see citing works
Çiğdem, H., & Topçu, A. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.05.049 · Cited by 136 · see citing works
Acceptance of communication media in organizations: richness or features?
El‐Shinnawy, M., & Markus, M. L. (1998) · IEEE Transactions on Professional Communication · doi:10.1109/47.735366 · Cited by 116 · see citing works
The effect of training on auditors' acceptance of an electronic work system
Bedard, J. C., Jackson, C. M., Ettredge, M., & Johnstone, K. M. (2003) · International Journal of Accounting Information Systems · doi:10.1016/j.accinf.2003.05.001 · Cited by 99 · see citing works
Measuring Perceived Website Usability
Wang, J., & Sénécal, S. (2007) · Journal of Internet Commerce · doi:10.1080/15332860802086318 · Cited by 95 · see citing works
Technology acceptance in the banking industry
Anandarajan, M., Igbaria, M., & Anakwe, U. P. (2000) · Information Technology and People · doi:10.1108/09593840010359491 · Cited by 95 · see citing works
Productivity enhancement from computer-mediated communication: a systems contingency approach
Hiltz, S. R. (1988) · Communications of the ACM · doi:10.1145/53580.53583 · Cited by 91 · see citing works
MetaMap: Supporting Visual Metaphor Ideation through Multi-dimensional Example-based Exploration
Kang, Y., Sun, Z., Wang, S., Huang, Z., Wu, Z., & Ma, X. (2021) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445325 · Cited by 81 · see citing works
Kortum, P. T., & Peres, S. C. (2014) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2014.904177 · Cited by 81 · see citing works
User appropriation of mobile technologies: Motives, conditions and design properties
Wiredu, G. O. (2007) · Information and Organization · doi:10.1016/j.infoandorg.2007.03.002 · Cited by 71 · see citing works
The adoption of the internet by export firms in transitional markets
Tho, N. D., & Barrett, N. J. (2006) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/13555850610641073 · Cited by 71 · see citing works
The functional and usable appeal of Facebook SNS games
Chen, K., Shen, K., & Ma, M. (2012) · Internet Research · doi:10.1108/10662241211250999 · Cited by 69 · see citing works
Usability Evaluation of an Unpopular Restaurant Recommender Web Application Zomato
Reddy, H. B. S., Reddy, R. R. S., Jonnalagadda, R., Singh, P., & Gogineni, A. (2022) · Asian Journal of Research in Computer Science · doi:10.9734/ajrcos/2022/v13i430319 · Cited by 68 · see citing works
A usability study on human–computer interface for middle-aged learners
Chou, J.-R., & Hsiao, S. (2006) · Computers in Human Behavior · doi:10.1016/j.chb.2006.02.011 · Cited by 66 · see citing works
Understanding Blind Users' Web Accessibility and Usability Problems
The University of North Carolina - Greensboro, Babu, R., Singh, R., The University of North Carolina at Greensboro, U., Ganesh, J., & Limited, I. T. (2010) · AIS Transactions on Human-Computer Interaction · doi:10.17705/1thci.00015 · Cited by 59 · see citing works
Clarifying Ontological Inseparability with Heidegger’s Analysis Of Equipment1
Riemer, K., & Johnston, R. B. (2017) · MIS Quarterly · doi:10.25300/misq/2017/41.4.03 · Cited by 56 · see citing works
Liao, Z., & Landry, R. (2005) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2000.926665 · Cited by 56 · see citing works
Senior government executives' use of the internet: A Bruneian scenario
Seyal, A. H., & Pijpers, G. G. M. (2004) · Behaviour and Information Technology · doi:10.1080/01449290410001669978 · Cited by 55 · see citing works
Data-driven modeling of technology acceptance: A machine learning perspective
Alwabel, A. S. A., & Zeng, X. (2021) · Expert Systems with Applications · doi:10.1016/j.eswa.2021.115584 · Cited by 54 · see citing works
Geng, S., Yang, M., Mitici, M., & Liu, S. (2023) · Reliability Engineering & System Safety · doi:10.1016/j.ress.2023.109298 · Cited by 48 · see citing works
The measurement of computer literacy: a comparison of self-appraisal and objective tests
van Vliet, P. J. A., Kletke, M. G., & Chakraborty, G. (1994) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1994.1040 · Cited by 48 · see citing works
It Is About What They Could Do with the Data
Jakobi, T., Patil, S., Randall, D. W., Stevens, G., & Wulf, V. (2019) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3281444 · Cited by 47 · see citing works
Cho, Y. (2021) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445577 · Cited by 45 · see citing works
Enhancing Student Learning in Marketing Courses
Hollenbeck, C. R., Mason, C. H., & Song, J. H. (2011) · Journal of Marketing Education · doi:10.1177/0273475311410850 · Cited by 43 · see citing works
Understanding social resistance to determine the future of Internet of Things (IoT) services
Kim, J., & Park, E. (2020) · Behaviour and Information Technology · doi:10.1080/0144929x.2020.1827033 · Cited by 42 · see citing works
Fjermestad, J. L., & Romano, N. (2003) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2003.1174394 · Cited by 42 · see citing works
Nonfunctional Requirements of Real-Time Systems
Kirner, C., & Davis, A. M. (1996) · Advances in computers · doi:10.1016/s0065-2458(08)60483-0 · Cited by 42 · see citing works
Rodríguez, T. E., & Romero-Alonso, M. M. (2013) · Behaviour and Information Technology · doi:10.1080/0144929x.2013.810779 · Cited by 41 · see citing works
Schuld, J., Schäfer, T., Nickel, S., Jacob, P., Schilling, M. K., & Richter, S. (2010) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2010.10.012 · Cited by 41 · see citing works
Ramayah, T., Ignatius, J., & Aafaqi, B. (2005) · Cited by 41 · see citing works
Usability in computer documentation design: conceptual and methodological considerations
Guillemette, R. A. (1989) · IEEE Transactions on Professional Communication · doi:10.1109/47.44534 · Cited by 40 · see citing works
Technological or social utility? Unraveling explanations of email, vmail, and fax use
Soe, L. L., & Markus, M. L. (1993) · The Information Society · doi:10.1080/01972243.1993.9960142 · Cited by 40 · see citing works
Harms, I. M., Bingen, L., & Steffens, J. (2020) · Transportation Research Part A Policy and Practice · doi:10.1016/j.tra.2020.01.018 · Cited by 38 · see citing works
Heuristic Evaluation of an IoMT System for Remote Health Monitoring in Senior Care
Santana-Mancilla, P. C., Anido, L., Contreras-Castillo, J. J., & Buenrostro‐Mariscal, R. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17051586 · Cited by 38 · see citing works
Nathan, R. J., Chiun, D. C. F., & Sukı, N. M. (2016) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/978-1-5225-0746-8.ch001 · Cited by 37 · see citing works
Technology acceptance and ERP documentation usability
Scott, J. E. (2008) · Communications of the ACM · doi:10.1145/1400214.1400239 · Cited by 33 · see citing works
A Grounded Theory Approach to Understanding the Website Experiences of Restaurant Customers
Namkung, Y., Shin, S.-Y., & Yang, I.-S. (2007) · Journal of Foodservice Business Research · doi:10.1300/j369v10n01_05 · Cited by 32 · see citing works
The WOSP Model: Balanced Information System Design and Evaluation
Whitworth, B., & Zaic, M. (2003) · Communications of the Association for Information Systems · doi:10.17705/1cais.01217 · Cited by 29 · see citing works
Determining and validating smart TV UX factors: A multiple-study approach
Jang, J., & Yi, M. Y. (2019) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2019.05.001 · Cited by 28 · see citing works
Measuring the functional and usable appeal of crossover B-Car interiors
Shen, K., Chen, K., Liang, C.-C., Pu, W.-P., & Ma, M. (2012) · Human Factors and Ergonomics in Manufacturing & Service Industries · doi:10.1002/hfm.20525 · Cited by 28 · see citing works
Chowdhury, A., Karmakar, S., Reddy, S. M., Ghosh, S., & Chakrabarti, D. (2014) · International Journal of Industrial Ergonomics · doi:10.1016/j.ergon.2014.07.008 · Cited by 28 · see citing works
Effect of the quality of user documentation on user satisfaction with information systems
Gemoets, L. A., & Mahmood, M. A. (1990) · Information & Management · doi:10.1016/0378-7206(90)90063-n · Cited by 28 · see citing works
Evaluating the Usability of a Moroccan University Research Management Web Platform
Benmoussa, K., Laaziri, M., Khoulji, S., Kerkeb, M. L., & Yamami, A. E. (2019) · Procedia Manufacturing · doi:10.1016/j.promfg.2019.02.315 · Cited by 27 · see citing works
What does it mean for a system to be useful?
MacDonald, C. M., & Atwood, M. E. (2014) · Designing Interactive Systems Conference · doi:10.1145/2598510.2598600 · Cited by 27 · see citing works
Beautiful beyond Useful? The Role of Web Aesthetics
Wang, Y. J., Hong, S., & Lou, H. (2015) · Digital Commons - Michigan Tech (Michigan Technological University) · doi:10.1080/08874417.2010.11645414 · Cited by 27 · see citing works
The Adoption of the E-Banking: Validation of the Technology Acceptance Model
Raida, R., & Bouslama, N. (2013) · Technology and Investment · doi:10.4236/ti.2013.43023 · Cited by 26 · see citing works
Miller, D. S., Smith, J., & Muller, M. J. (1992) · ACM Symposium on User Interface Software and Technology (UIST) · doi:10.1145/142621.142643 · Cited by 26 · see citing works
Chang, C.-M., Lee, C.-H., & Igarashi, T. (2021) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445165 · Cited by 25 · see citing works
Microcomputer software evaluation: An econometric model
Anderson, E. E., & Chen, Y. (1997) · Decision Support Systems · doi:10.1016/s0167-9236(96)00042-5 · Cited by 25 · see citing works
Creating a Framework for Improving the Learnability of a Complex System
Linja-aho, M. (2006) · Human Technology · doi:10.17011/ht/urn.2006519 · Cited by 25 · see citing works
Li, J., He, C., Hu, J., Jia, B., Halevy, A. Y., & Ma, X. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642853 · Cited by 24 · see citing works
Chen, H., & Chen, H. (2020) · Behaviour and Information Technology · doi:10.1080/0144929x.2020.1864017 · Cited by 24 · see citing works
Babu, R., & Singh, R. (2013) · Journal of Information Technology Education Research · doi:10.28945/1752 · Cited by 22 · see citing works
The adoption of e-learning beyond MOOCs for higher education
Liu, C. (2020) · International Journal of Accounting and Information Management · doi:10.1108/ijaim-08-2020-0129 · Cited by 21 · see citing works
Jung, T. H., & Butler, R. W. (2000) · Springer eBooks · doi:10.1007/978-3-7091-6291-0_42 · Cited by 21 · see citing works
The Implicit Aesthetic Preference for Mobile Marketing Interface Layout—An ERP Study
Shu, W., Xu, C., Xiao, L., & Ding, A. S. (2021) · Frontiers in Human Neuroscience · doi:10.3389/fnhum.2021.728895 · Cited by 19 · see citing works
CoArgue : Fostering Lurkers’ Contribution to Collective Arguments in Community-based QA Platforms
Liu, C., Zhou, S., Liu, D., Li, J., Huang, Z., & Ma, X. (2023) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3580932 · Cited by 19 · see citing works
Factors influencing e-marketplace adoption in agricultural micro-enterprises
Brush, G. J., & McIntosh, D. (2010) · International Journal of Electronic Business · doi:10.1504/ijeb.2010.035295 · Cited by 19 · see citing works
A Taxonomy of user-perceived privacy risks to foster accountability of data-based services
Jakobi, T., von Grafenstein, M., Smieskol, P., & Stevens, G. (2022) · Journal of Responsible Technology · doi:10.1016/j.jrt.2022.100029 · Cited by 18 · see citing works
Leveraging the flexibility of your data warehouse
Goeke, R. J., & Faley, R. H. (2007) · Communications of the ACM · doi:10.1145/1290958.1290970 · Cited by 18 · see citing works
Web Presence Transformations in the 1990s: An Analysis of Press Releases
Benbunan‐Fich, R., & Altschuller, S. (2005) · IEEE Transactions on Professional Communication · doi:10.1109/tpc.2005.849647 · Cited by 18 · see citing works
The Dynamics of Product Development in Software Startups
Shanbhag, N., & Pardede, E. (2019) · International Journal of System Dynamics Applications · doi:10.4018/ijsda.2019040104 · Cited by 17 · see citing works
Ranking the Factors Influencing e-Trading Usage in Agricultural Marketing
Chaudhary, S., & Suri, P. K. (2021) · Global Journal of Flexible Systems Management · doi:10.1007/s40171-021-00276-8 · Cited by 17 · see citing works
Usability as a goal for the design of computer systems
Ovaska, S. (1991) · Journal of the Association for Information Systems · Cited by 17 · see citing works
Experimental investigation of the utility of data structure and E-R diagrams in database query
Davis, J. S. (1990) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(05)80142-7 · Cited by 17 · see citing works
A usability-oriented approach to requirements engineering
Carlshamre, P., & Karlsson, J. (2002) · IEEE International Requirements Engineering Conference (RE) · doi:10.1109/icre.1996.491439 · Cited by 17 · see citing works
Bartindale, T., Sheikh, A., Taylor, N., Wright, P., & Olivier, P. L. (2012) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2207700 · Cited by 16 · see citing works
Collazo, N. A. J., Wu, X., Elen, J., & Clarebout, G. (2014) · ISRN Education · doi:10.1155/2014/736931 · Cited by 16 · see citing works
THE QUALITY ASSESSMENT AND CONTENT ANALYSIS OF CORPORATE WEBSITES IN CHINA: AN EMPIRICAL STUDY
Xi, Y., Zhuang, Y., HUANG, W., SHE, C., & Zhang, Z. (2007) · International Journal of Information Technology & Decision Making · doi:10.1142/s0219622007002472 · Cited by 15 · see citing works
Human Factors in Human–Computer System Design
Day, M. C., & Boyce, S. J. (1993) · Advances in computers · doi:10.1016/s0065-2458(08)60274-0 · Cited by 15 · see citing works
The impact of cultural values on email acceptance : evidence from the PRC
Huang, L. (2003) · doi:10.14793/cds_etd.6 · Cited by 15 · see citing works
Eye tracking and usability research: An introduction to the special issue
Pannasch, S., Helmert, J. R., & Velichkovsky, B. M. (2008) · Journal of Eye Movement Research · Cited by 15 · see citing works
Chinese air travelers' acceptance towards electronic ticketing
Wan, G., & Che, P. (2005) · IEEE International Engineering Management Conference (IEMC) · doi:10.1109/iemc.2004.1407118 · Cited by 14 · see citing works
Nguyen, C. T., Nguyen, T. T., Cai, L., Yuen, K. F., & Wang, X. (2025) · The International Journal of Logistics Management · doi:10.1108/ijlm-03-2023-0088 · Cited by 13 · see citing works
Software developers' views of end-users and project success
Procaccino, J. D., & Verner, J. M. (2009) · Communications of the ACM · doi:10.1145/1506409.1506437 · Cited by 13 · see citing works
Influence of Website Design on Consumer Emotion and Purchase Intention in Travel Websites
Chen, Y., & Wu, C.-J. (2016) · International Journal of Technology and Human Interaction · doi:10.4018/ijthi.2016100102 · Cited by 13 · see citing works
Xiao, L., Mao, H., & Wang, S. (2020) · Sustainability · doi:10.3390/su12062496 · Cited by 13 · see citing works
Allwood, C. M., & Kalén, T. (1993) · Interacting with Computers · doi:10.1016/0953-5438(93)90017-n · Cited by 13 · see citing works
Seyal, A. H., & Rahman, M. N. A. (2003) · AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems · doi:10.3127/ajis.v10i2.156 · Cited by 13 · see citing works
A case study in systematic hypermedia design
Balasubramanian, V., Bieber, M., & Isakowitz, T. (2001) · Information Systems · doi:10.1016/s0306-4379(01)00022-9 · Cited by 13 · see citing works
Liu, C., Huang, Z., Liu, D., Zhou, S., Peng, Z., & Ma, X. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3555555 · Cited by 12 · see citing works
Chen, H.-G., & Vecchio, R. P. (1992) · International Journal of Man-Machine Studies · doi:10.1016/0020-7373(92)90076-w · Cited by 12 · see citing works
Lun, K. C. (1995) · International Journal of Bio-Medical Computing · doi:10.1016/0020-7101(94)01093-g · Cited by 12 · see citing works
JournalAIde: Empowering Older Adults in Digital Journal Writing
Zhou, S., Lin, W., Xu, Z., Wei, X., Huang, R., Ma, X., & Fan, M. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713339 · Cited by 11 · see citing works
- Authors
- Goodwin, N. C.
- Affiliations
- Mitre (United States) (US)
- Corresponding author
- Goodwin, Nancy C.
- Venue
- Communications of the ACM
- Published
- 1987-03
- Volume
- 30
- Issue
- 3
- Pages
- 229-233
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2007275742
- Cited by
- 277
- References
- 24
- Citations by year
- 2026: 6 · 2025: 7 · 2024: 10 · 2023: 8 · 2022: 8 · 2021: 17 · 2020: 12 · 2019: 6 · 2018: 2 · 2017: 8 · 2016: 8 · 2015: 12 · 2014: 12 · 2013: 13 · 2012: 9
- FWCI
- 7.22
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Communications of the ACM (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Keywords
- usability, functionality, human-computer interaction, system design, user effectiveness
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review