The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
Making work visible
Open accessAbstract
How people work is one of the best kept secrets in America."This provocative statement by David Wellman, a sociologist of labor, can be read as a kind of challenge to work researchers.The sense in which it rings true is particularly remarkable given the large and growing body of literature dedicated to work-flow modeling, business process reengineering, and other methods aimed at representing work in the service of transforming it.At the same time that we take Wellman's statement as a call to action, however, we need to reflect carefully on the kinds of secrecy that surround specific knowledges and experiences of working practice and the implications of making them visible.The notion of secrecy implies things known differentially among different actors, usually because those who hold the secret deliberately withhold it from others.Without taking over the connotations of collusion in this sense of secrecy, we can ask why it might be not only inevitable but also valuable that members of an organization know their own work in ways that others positioned differently in the organization do not.The premise that we have special authority in relation to our own fields of knowledge and experience suggests we should have the ability to shape not only how we work but how our work appears to others.Self-representation on this view is a form of empowerment.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Such representations are fundamental tools for knowledge work [14, 15, 37, 38, 57, 65, 68] used by employees to manage information and carry out tasks [27, 37, 68].”
From Accessibility-Driven Information Transformations in Mixed-Visual Ability Work Teams (2026) · cites this paper as [68]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“However, once they reach higher education, neurodivergent students are marginalised by the learning experiences themselves 2 , and are also expected to perform additional invisible 'meta'-work (or 'access labour' [15, 75, 78], see Footnote 1), beyond that expected of typical students.”
From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [78]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“As a result of the barriers present in these systems, many neurodivergent students create their own coping strategies, thus contributing yet more to their invisible work [15, 75, 78].”
From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [78]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“While higher education is often framed as a pathway to professional work, our findings demonstrate that the process of being a student itself constitutes a form of access work, requiring significant cognitive, emotional, and administrative effort [15, 53, 58, 75, 78].”
From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [78]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“When accommodations fail-whether due to bureaucratic inefficiencies, technological flaws or institutional oversight- students face a difficult choice: either take on the additional (invisible) labour [15, 75, 78] by advocating for their accommodations to be properly implemented or forgo the support they need and struggle with unfair academic disadvantage.”
From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [78]
Experimental — accuracy not yet measured
The cited source says what the claim attributes to it.
In the citing paper
“In our analysis, we considered a broader context for each case but we do not report such details because such factors are well-known in literature (e.g., [40, 62, 68, 73, 74]) or we judged them less relevant.”
From Accessibility-Driven Information Transformations in Mixed-Visual Ability Work Teams (2026) · cites this paper as [68]
The check wasn’t confident either way, so it gives no verdict — never disputed.
In the citing paper
“ey experience challenges with missing support, lack of flexibility, heavy and repeated bureaucratic tasks in the process of applying for accommodations, extensions and assistive tech [78].”
From Neurodiversity and the Accessible University: Exploring Organizational Barriers, Access Labor and Opportunities for Change (2024) · cites this paper as [78]
Experimental — accuracy not yet measuredThe check wasn’t confident either way, so it gives no verdict — never disputed.
In the citing paper
“These findings unfortunately confirm existing studies on the existence of barriers to equal access in Danish higher education [78], [81] and support previous research demonstrating that universities often act as neurodiversity”
From Neurodiversity and the Accessible University: Exploring Organizational Barriers, Access Labor and Opportunities for Change (2024) · cites this paper as [78]
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Writing Culture: The Poetics and Politics of Ethnography
Clifford, J., & Marcus, G. E. (1986) · Cited by 6,160
Interaction Analysis: Foundations and Practice
Jordan, B., & Henderson, A. (1995) · Journal of the Learning Sciences · doi:10.1207/s15327809jls0401_2 · Cited by 2,726
Muller, M. J., & Kuhn, S. (1993) · Communications of the ACM · doi:10.1145/153571.255960 · Cited by 909
Wood, D. (1992) · Medical Entomology and Zoology · Cited by 775
Shapin, S. (1989) · Digital Access to Scholarship at Harvard (DASH) (Harvard University) · Cited by 564
Working relations of technology production and use
Suchman, L. A. (1993) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/bf00749282 · Cited by 547
Self-citationControl Through Communication: The Rise of System in American Management.
Martin, A., & Yates, J. (1991) · The American Historical Review · doi:10.2307/2164194 · Cited by 534
Lynch, M. (1988) · Human Studies · doi:10.1007/bf00177304 · Cited by 435
Surveillance and capture: Two models of privacy
Agre, P. E. (1994) · The Information Society · doi:10.1080/01972243.1994.9960162 · Cited by 402
Workflow From Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor
Bowers, J., Button, G., & Sharrock, W. (1995) · Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work ECSCW ’95 · doi:10.1007/978-94-011-0349-7_4 · Cited by 352
Flagged first, then by citations
Research works printed but not linked: 10
- Blomberg J., PDC '94: Proceedings of the Participatory Design Conference, (Palo Alto, Calif.) R. Trigg, S. I. Anderson, & E. Dykstra-Erickson, Eds. 1994 Computer Professionals for Social Responsibility, 99-109
- Blomberg J., 1993, Participatory Design: Principles and Practices
- Bowers J., 1995, Proceedings of the European Conference on Computer-Supported Cooperative Work
- Hales M., 1993, Design lssues in CSCW
- Star S. L., 1991, Eds. North Holland, 81
- Suchman L., 1993, Ed. Routledge, 113
- Suchman L., Computerization and Controversy: Value Conflicts and Social Choices, 2d Ed.
- Wall P., 1994, PDC '94: Proceedings of the Participatory Design Conference (Palo Alto, Calif), R. Trigg, S. I. Anderson, and E. Dykstra-Erickson, Eds., 87
- Watson-Verran H., 1993, Melbourne Conference on Sex/Gender in Technoscience Worlds
- Yates J., 1989, Baltimore and London
Cited by
Sorted by citations
Items 401–500 of 989
Social and cognitive effects of professional communication on software usability
Mirel, B., & Olsen, L. A. (1998) · Technical Communication Quarterly · doi:10.1080/10572259809364624 · Cited by 16
The multiple views of inter-organizational authoring
McDonald, D. W., Weng, C., & Gennari, J. H. (2004) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/1031607.1031703 · Cited by 16
Conceptualization and appropriation
Bossen, C., & Dalsgaard, P. (2005) · Decennial Aarhus Conference · doi:10.1145/1094562.1094574 · Cited by 16
van der Bijl-Brouwer, M., & van der Voort, M. C. (2014) · CoDesign · doi:10.1080/15710882.2014.963125 · Cited by 16
On the inevitable intertwining of analysis and design
Krabbel, A., Wetzel, I., & Züllighoven, H. (1997) · Designing Interactive Systems Conference · doi:10.1145/263552.263609 · Cited by 16
Silva, L. (1997) · London School of Economics and Political Science Theses Online (London School of Economics and Political Science) · Cited by 16
Working with the Fogbow: Design and Reconfiguration of services and Participation in E-Government
Ekelin, A. (2003) · Diva portal (Dalarna University Library) · Cited by 16
The Future Is Rosie?: Disempowering Arguments About Automation and What to Do About It
Riek, L. D., & Irani, L. C. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3714151 · Cited by 21
Involving Patients with E-health – The Dialogic Dynamics of Information Filtration Work
Nielsen, K. D. (2015) · Science & Technology Studies · doi:10.23987/sts.55349 · Cited by 15
Karsten, M. M. V. (2020) · Organization · doi:10.1177/1350508420961527 · Cited by 17
Hansen, J. P. B. (2020) · Social Interaction Video-Based Studies of Human Sociality · doi:10.7146/si.v3i3.122609 · Cited by 15
Matthiesen, S., Bjørn, P., & Trillingsgaard, C. (2022) · Journal of Software Evolution and Process · doi:10.1002/smr.2435 · Cited by 17
The technical matters: young children debugging (with) tangible coding toys
Silvis, D., Lee, V. R., Clarke‐Midura, J., & Shumway, J. F. (2022) · Information and Learning Sciences · doi:10.1108/ils-12-2021-0109 · Cited by 15
This is an Intervention: Foregrounding and Operationalizing Ethics During Technology Design
Shilton, K. (2013) · Law, governance and technology series · doi:10.1007/978-94-007-6833-8_9 · Cited by 15
Making drilling operations visible: the role of articulation work for organisational safety
Haavik, T. K. (2010) · Cognition Technology & Work · doi:10.1007/s10111-010-0139-2 · Cited by 15
Workplace studies and technological change
Garcia, A. C., Dawes, M. E., Kohne, M. L., Miller, F. M., & Groschwitz, S. F. (2006) · Annual Review of Information Science and Technology · doi:10.1002/aris.1440400117 · Cited by 15
Coopmans, C., & Button, G. (2014) · Social Studies of Science · doi:10.1177/0306312714531472 · Cited by 15
Spillane, J. P., & Zuberi, A. (2021) · Accountability and educational improvement · doi:10.1007/978-3-030-69345-9_9 · Cited by 15
Using Information Systems Effectively: A Representational Perspective
Burton‐Jones, A., & Grangé, C. (2008) · Cited by 15
System administrators as broker technicians
Velasquez, N. F., & Weisband, S. P. (2009) · Computer Human Interaction for Management of Information Technology · doi:10.1145/1641587.1641588 · Cited by 15
From Cultural to Individual Adaptive End-User Interfaces: Helping People with Special Needs
Heimgärtner, R., Holzinger, A., & Adams, R. (2008) · Lecture notes in computer science · doi:10.1007/978-3-540-70540-6_11 · Cited by 15
Picture the Practice—Using Photography to Explore Use of Technology Within Teachers' Work Practices
Kanstrup, A. M. (2008) · Forum qualitative Sozialforschung · doi:10.17169/fqs-3.2.856 · Cited by 15
Creative Precarity in Motion: Revealing the Hidden Labor Behind Animating Virtual Characters
Cheon, E., & Xu, S. (2024) · Designing Interactive Systems Conference · doi:10.1145/3643834.3661545 · Cited by 17
Empowering Residents: A Theoretical Framework for Negotiating Surveillance Technologies
Albrechtslund, A., & Glud, L. N. (2010) · Surveillance & Society · doi:10.24908/ss.v8i2.3488 · Cited by 14
Pan, Y. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3479514 · Cited by 14
Keywords in Design Thinking: A Lexical Primer for Technical Communicators & Designers
(2022) · The WAC Clearinghouse; University Press of Colorado eBooks · doi:10.37514/tpc-b.2022.1725 · Cited by 17
Representational predicaments at work: How they are experienced and why they may happen
Snell, R. S., Wong, M. M.-L., Chak, A. M.-K., & Hui, S. S.-K. (2012) · Asia Pacific Journal of Management · doi:10.1007/s10490-012-9286-8 · Cited by 14
Flexibilidade e modelagem de processos de negócio: uma relação multidimensional
de Albuquerque, J. P. (2012) · Revista de Administração de Empresas · doi:10.1590/s0034-75902012000300004 · Cited by 14
Oppl, S., & Stary, C. (2019) · Springer eBooks · doi:10.1007/978-3-030-12259-1 · Cited by 14
Non-clinical work counts: facilitating patient outflow in an emergency department
Tang, C., Chen, Y., & Lee, S. (2014) · Behaviour and Information Technology · doi:10.1080/0144929x.2014.963673 · Cited by 14
The South Asian web: an emerging community information system in the South Asian diaspora
Srinivasan, R., & Shilton, K. (2006) · Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1 · doi:10.1145/1147261.1147280 · Cited by 14
A typology of design space explorers
Woodbury, R. F., & Burrow, A. (2006) · Artificial intelligence for engineering design analysis and manufacturing · doi:10.1017/s0890060406060136 · Cited by 14
Understanding design for dynamic and Diverse Use Situations
van der Bijl-Brouwer, M., & van der Voort, M. C. (2014) · UTS ePRESS (University of Technology Sydney) · Cited by 14
Let's Get Organised: Practicing and Valuing Scientific Work inside and outside the Laboratory
Garforth, L., & Kerr, A. (2010) · Sociological Research Online · doi:10.5153/sro.2146 · Cited by 17
Understandings of technology in community-based organisations : a structurational analysis
Stillman., L. J. H. (2021) · Figshare · doi:10.26180/14929740 · Cited by 14
Invisible Designing: Emotional and Affective Labour in Relational Participatory Practices
Yee, J. S. R., Akama, Y., Franco, A. A., Chen, K.-L., Imanishi, H., Kikuchi, Y., Kushinsky, S., Ralston, N., Teasley, S., & Teerapong, K. (2024) · Participatory Design Conference · doi:10.1145/3661455.3669872 · Cited by 13
Latina/o/e technoscience: Labor, race, and gender in cybernetics and computing
López, I. C. (2022) · Social Studies of Science · doi:10.1177/03063127221108515 · Cited by 15
Fast–Berglund, Å., Åkerman, M., Karlsson, M., Hernández, V. G., & Stahre, J. (2014) · Cited by 13
Enriched Social Translucence in Medical Crowdfunding
Kim, J. G., Kong, H., Hong, H., & Karahalios, K. G. (2020) · Designing Interactive Systems Conference · doi:10.1145/3357236.3395520 · Cited by 13
Characterizing Work-Life for Information Work on Mars
Linder, R., Hunter, C., McLemore, J., Dutta, S., Akbar, F., Grover, T., Breideband, T., Borghouts, J. W., Lu, Y., Mark, G. J., et al. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3492859 · Cited by 14
"There’s no way to keep up!": Diverse Motivations and Challenges Faced by Informal Learners of ML
Chaudhury, R., Guo, P. J., & Chilana, P. K. (2022) · IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC) · doi:10.1109/vl/hcc53370.2022.9833100 · Cited by 16
Collaborative Usage and Development of Models
Prilla, M., Nolte, A., Herrmann, T. A., Kolfschoten, G. L., & Lukosch, S. G. (2013) · International Journal of e-Collaboration · doi:10.4018/ijec.2013100101 · Cited by 13
Design for Supporting Healthcare Teams
Tang, C., Xiao, Y., Chen, Y., & Gorman, P. (2015) · Health informatics · doi:10.1007/978-3-319-17272-9_10 · Cited by 13
Normark, M. (2002) · KTH Publication Database DiVA (KTH Royal Institute of Technology) · Cited by 13
Enacting Mobility. Studies into the Nature of Road-related Social Interaction
Normark, D. (2006) · Cited by 13
Ala-Luopa, S., Olsson, T., Väänänen, K., Hartikainen, M., & Makkonen, J. (2024) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-024-09499-6 · Cited by 16
Virtual Reality in Education and the Co-construction of Immediacy
Forsler, I. (2024) · Postdigital Science and Education · doi:10.1007/s42438-024-00492-2 · Cited by 12
Operationalization of technology use and cooperation in CSCW
Liu, P., Laffey, J. M., & Cox, K. R. (2008) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/1460563.1460644 · Cited by 12
Design as and for Collaboration: Making Sense of and Supporting Practical Action
Voß, A., Procter, R., Slack, R., Hartswood, M., & Rouncefield, M. (2008) · Computer supported cooperative work · doi:10.1007/978-1-84628-925-5_3 · Cited by 12
Situated Practice and Safety as Objects of Management
Almklov, P. G. (2017) · SpringerBriefs in applied sciences and technology · doi:10.1007/978-3-319-65527-7_7 · Cited by 12
Coiera, E. W. (2013) · Journal of the American Medical Informatics Association · doi:10.1136/amiajnl-2012-001520 · Cited by 12
(2009) · doi:10.1007/978-1-84800-332-3_7 · Cited by 12
Back to the future of organizational work
Cefkin, M., Anya, O., Dill, S., Moore, R. J., Stucky, S. U., & Omokaro, O. (2014) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/2556420.2558858 · Cited by 12
Brugerinddragelse – ny professionalisme ognye omsorgsrum?
Holen, M., & Kamp, A. (2018) · Nordisk välfärdsforskning | Nordic Welfare Research · doi:10.18261/issn.2464-4161-2018-01-05 · Cited by 12
Chilundo, B., & Sahay, S. (2005) · Information Technology for Development · doi:10.1002/itdj.20015 · Cited by 12
Process Visibility: How Mobile Technology Can Enhance Business-Customer Care in the Paper Industry
Kadytė, V. (2005) · International Conference on Mobile Business · doi:10.1109/icmb.2005.81 · Cited by 12
(De)constructing gender with office technology
Richardson, L. (2022) · Techniques & culture · doi:10.4000/tc.17249 · Cited by 11
Yi, H., & Xian, L. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3711086 · Cited by 19
Normal Users Cooperating on Process Models: Is It Possible at All?
Nolte, A., & Prilla, M. (2012) · Lecture notes in computer science · doi:10.1007/978-3-642-33284-5_5 · Cited by 11
Pettersen, L. (2016) · Nordic Journal of Science and Technology Studies · doi:10.5324/njsts.v2i2.2146 · Cited by 11
Personas in Uniform: Police Officers as Users of Information Technology
Borglund, E. A. M., & Nuldén, U. (2012) · AIS Transactions on Human-Computer Interaction · doi:10.17705/1thci.00041 · Cited by 11
Maier, R. K., & Thalmann, S. (2012) · AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems · doi:10.3127/ajis.v17i2.701 · Cited by 13
Information Sharing in the Field of Design Research.
Pilerot, O. (2015) · Information Research · Cited by 11
Implementing social media in public sector organizations
Lampe, C. A. C., & Roth, R. (2012) · iConference · doi:10.1145/2132176.2132201 · Cited by 11
UGC-Infonet: E-Journals Consortium and Indian Academics: The Right Initiative at the Right Time
Chauhan, S. K., & Chand, P. (2007) · Lincoln (University of Nebraska) · Cited by 11
Usability: Making It Real from Concepts to Implementation and End-User Adoption
Unertl, K. M., Holden, R. J., & Lorenzi, N. M. (2015) · Health informatics · doi:10.1007/978-3-319-20765-0_9 · Cited by 11
Food fights: irritating for social change among Auckland's alternative food initiatives
Sharp, E. L., Schindler, E., Lewis, N., & Friesen, W. (2016) · Kōtuitui New Zealand Journal of Social Sciences Online · doi:10.1080/1177083x.2016.1158197 · Cited by 11
How to do things with notes: The embodied socio-material performativity of sticky notes
Matthews, B., Khan, A. H., Snow, S., Schlosser, P. D., Salisbury, I. S., & Matthews, S. H. (2021) · Design Studies · doi:10.1016/j.destud.2021.101035 · Cited by 11
Making crafting visible while rendering labor invisible on the Etsy platform
Razaq, L., Kolko, B. E., & Hsieh, G. (2022) · Designing Interactive Systems Conference · doi:10.1145/3532106.3533573 · Cited by 11
The situated power of computational empowerment
Andersen, L. B., Tafdrup, O. A., Møller, T. E., Rehder, M. M., & Schrøder, V. (2023) · International Journal of Child-Computer Interaction · doi:10.1016/j.ijcci.2023.100576 · Cited by 12
Sahay, S., & Lewis, J. W. (2010) · Cited by 11
Organizational improvisation: change or stability?
da Cunha, J. V., & Cunha, M. P. E. (2010) · Management Research The Journal of the Iberoamerican Academy of Management · doi:10.1108/1536-541011066452 · Cited by 11
Organizationaland Technical Communication
Irons, L. R. (1998) · Management Communication Quarterly · doi:10.1177/0893318998121002 · Cited by 11
Computer Supported Activity Coordination
Cordeiro, J. A. (2004) · Cited by 11
Information Systems as Social Systems
du Plooy, N. (2003) · IGI Global eBooks · doi:10.4018/978-1-59140-040-0.ch006 · Cited by 11
Ethnographic Approach to Design
Randall, D. W., & Rouncefield, M. (2017) · Wiley eBooks · doi:10.1002/9781118976005.ch7 · Cited by 11
Collecting, assembling, ordering: Border politics and the invisible data work of asylum
Canzutti, L., & Aradau, C. (2024) · Environment and Planning C Politics and Space · doi:10.1177/23996544241230189 · Cited by 10
Moradi, P., Levy, K. E. C., & Cheyre, C. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3711051 · Cited by 10
The invisible work of health providers
Chen, Y., Cheng, K., Tang, C., Siek, K. A., & Bardram, J. E. (2014) · interactions · doi:10.1145/2645645 · Cited by 10
Mobile City Science: Technology-Supported Collaborative Learning at Community Scale
Taylor, K. H., & Silvis, D. (2017) · Computer-supported collaborative learning/The Computer-Supported Collaborative Learning Conference · doi:10.22318/cscl2017.53 · Cited by 10
Spektor, F., Rodriguez, E., Shorey, S., & Fox, S. (2021) · Designing Interactive Systems Conference · doi:10.1145/3461778.3462089 · Cited by 10
Insights into the Introduction of Digital Interventions at the shop floor
Schafler, M., Lacueva-Pérez, F. J., Hannola, L., Damalas, S., Nierhoff, J., & Herrmann, T. A. (2018) · International Conference on PErvasive Technologies Related to Assistive Environments (PETRA) · doi:10.1145/3197768.3203176 · Cited by 10
Participatory Design to Create Digital Technologies for Batik Intangible Cultural Heritage
Permatasari, P. A., & Cantoni, L. (2021) · Lecture notes in computer science · doi:10.1007/978-3-030-78224-5_7 · Cited by 10
Rethinking Competence Systems for Innovative Organizations
Lindgren, R., Stenmark, D., Bergquist, M., & Ljungberg, J. (2001) · Cited by 10
Franzheld, T. (2013) · Soziale Passagen · doi:10.1007/s12592-013-0128-4 · Cited by 10
THE SOCIAL CONSTRUCTION OF DISPLAYS Coordinate Displays and Ecologically Distributed Networks
Crabtree, A., Hemmings, T., & Rodden, T. A. (2003) · Cited by 10
Impacts of PACS on radiological work
Lundberg, N. (1999) · International ACM SIGGROUP Conference on Supporting Group Work (GROUP) · doi:10.1145/320297.320316 · Cited by 10
Work Features to Support Stigmergic Coordination in Distributed Teams
Crowston, K., Østerlund, C. S., Howison, J., & Bolici, F. (2017) · Academy of Management Proceedings · doi:10.5465/ambpp.2017.14409abstract · Cited by 11
Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education
Tcherdakoff, N. A., Marshall, P., Dowthwaite, A., Bird, J., & Cox, A. L. (2025) · Proceedings of the 4th Annual Symposium on Human-Computer Interaction for Work · doi:10.1145/3729176.3729193 · Cited by 9
“…technological flaws or institutional oversight-students face a difficult choice: either take on the additional (invisible) labour [15, 75, 78] by advocating for their accommodations to be properly implemented or forgo the support they need and struggle with unfair academic disadvantage.”
InfluentialAfter automation: Homelessness prioritization algorithms and the future of care labor
Tracey, P., & Garcia, P. (2024) · Big Data & Society · doi:10.1177/20539517241239043 · Cited by 11
Vargas, D. Y. S., Castañeda, Ó. J. M., Agudelo-Londoño, S., Díaz, M. R. H., Hernandéz, L. J., Suárez-Morales, Z. B., Mantilla, L., & PLADDS team (2024) · Tapuya Latin American Science Technology and Society · doi:10.1080/25729861.2024.2343161 · Cited by 10
Kow, Y. M., & Cheng, W. (2018) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3274365 · Cited by 12
Biographies of Biometric Devices: The POS Machine at Work in India's PDS
Mudliar, P. (2021) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445553 · Cited by 9
Cognitive Automation Strategies – Improving Use-efficiency of Carrier and Content of Information
Fast–Berglund, Å., Åkerman, M., Karlsson, M., Hernández, V. G., & Stahre, J. (2014) · Procedia CIRP · doi:10.1016/j.procir.2014.02.042 · Cited by 9
Higgins, A. (2007) · Ethnography · doi:10.1177/1466138107083563 · Cited by 9
Empowering Community Water Data Stakeholders
Carroll, J. M., Beck, J., Boyer, E. W., Dhanorkar, S., & Gupta, S. (2019) · Interacting with Computers · doi:10.1093/iwcomp/iwz032 · Cited by 9
A clustering‐based semi‐automated technique to build cultural ontologies
Srinivasan, R., Pepe, A., & Rodriguez, M. A. (2008) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.20998 · Cited by 9
Maintaining Data Quality at the hospital department level – The data work of medical secretaries
Knudsen, C., & Bertelsen, P. (2022) · Linköping electronic conference proceedings · doi:10.3384/ecp187027 · Cited by 9
Kunau, G., Loser, K., & Herrmann, T. A. (2005) · Physica-Verlag eBooks · doi:10.1007/3-7908-1595-0_9 · Cited by 9
Making Sense of Enterprise Apps in Everyday Work Practices
Wolf, C. T., & Blomberg, J. (2019) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-019-09363-y · Cited by 9
Metadata
- Authors
- Suchman, L.
- Affiliations
- Palo Alto Research Center (US)
- Corresponding author
- Suchman, Lucy
- ORCID
- Suchman, Lucy
- Venue
- Communications of the ACM
- Published
- 1995-09
- Volume
- 38
- Issue
- 9
- Pages
- 56-64
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2095270559
- Cited by
- 991
- References
- 19
- Citations by year
- 2026: 54 · 2025: 31 · 2024: 30 · 2023: 34 · 2022: 51 · 2021: 46 · 2020: 30 · 2019: 30 · 2018: 44 · 2017: 42 · 2016: 37 · 2015: 42 · 2014: 35 · 2013: 25 · 2012: 30
- FWCI
- 71.79
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Communications of the ACM (publishedVersion)
- Lancaster EPrints (Lancaster University) (submittedVersion)
- Lancaster EPrints (Lancaster University) (submittedVersion, public-domain)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Education › Innovative Education and Learning Practices
- Keywords
- work practices, visibility of work, self-representation, empowerment, workflow modeling, business process reengineering, sociology of work, organizational knowledge
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
