Cited by 135Speech and dialogue systemsLanguage, Discourse, Communication StrategiesGaze Tracking and Assistive Technology

Gaze and turn-taking behavior in casual conversational interactions

Jokinen, Kristiina, Furukawa, Hirohisa, Nishida, Masafumi, Yamamoto, Seiichi·2013·ACM Transactions on Interactive Intelligent Systems

Abstract

Eye gaze is an important means for controlling interaction and coordinating the participants' turns smoothly. We have studied how eye gaze correlates with spoken interaction and especially focused on the combined effect of the speech signal and gazing to predict turn taking possibilities. It is well known that mutual gaze is important in the coordination of turn taking in two-party dialogs, and in this article, we investigate whether this fact also holds for three-party conversations. In group interactions, it may be that different features are used for managing turn taking than in two-party dialogs. We collected casual conversational data and used an eye tracker to systematically observe a participant's gaze in the interactions. By studying the combined effect of speech and gaze on turn taking, we aimed to answer our main questions: How well can eye gaze help in predicting turn taking? What is the role of eye gaze when the speaker holds the turn? Is the role of eye gaze as important in three-party dialogs as in two-party dialogue? We used Support Vector Machines (SVMs) to classify turn taking events with respect to speech and gaze features, so as to estimate how well the features signal a change of the speaker or a continuation of the same speaker. The results confirm the earlier hypothesis that eye gaze significantly helps in predicting the partner's turn taking activity, and we also get supporting evidence for our hypothesis that the speaker is a prominent coordinator of the interaction space. Such a turn taking model could be used in interactive applications to improve the system's conversational performance.

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Crossref · 10.1145/2499474.2499481

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  • Gaze can serve as a turn-taking cue, a backchannel-inviting cue from the speaker toward the listener, and/or an indication of mutual attention.

    “Gaze can serve as a turn-taking cue (Novick et al., 1996; Jokinen et al., 2013), a backchannel-inviting cue from the speaker toward the listener (Bavelas et al., 2002; Hjalmarsson and Oertel, 2012), and/or an indication of mutual attention (Frischen et al., 2007).”

    From Modeling Feedback in Interaction With Conversational Agents—A Review (2022) · cites this paper as Jokinen et al., 2013

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Authors
Jokinen, K., Furukawa, H., Nishida, M., & Yamamoto, S.
Affiliations
  • University of Helsinki (FI)
  • Doshisha University (JP)
Venue
ACM Transactions on Interactive Intelligent Systems
Published
2013-07
Volume
3
Issue
2
Pages
1-30
ISSN
  • 2160-6455 (ISSN-L)
  • 2160-6463
OpenAlex
W2141666434
Cited by
135
References
72
Citations by year
2026: 11 · 2025: 19 · 2024: 12 · 2023: 8 · 2022: 31 · 2021: 12 · 2020: 7 · 2019: 8 · 2018: 5 · 2017: 4 · 2016: 6 · 2015: 6 · 2014: 4 · 2013: 1 · 2012: 1
FWCI
6.27
Type
journal article
Language
en
Open access
closed
Locations
ACM Transactions on Interactive Intelligent Systems (publishedVersion)
Funders
Japan Society for the Promotion of Science (25330210)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
  • Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
  • Physical Sciences › Computer Science › Human-Computer Interaction › Gaze Tracking and Assistive Technology
Keywords
gaze, turn-taking, everyday conversation, speaker change detection, group interaction, chatbots

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