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Cited by 323

The DOI matches its Crossref record; 20 of the 20 references it cites were found in a registry or an index.

A survey on service quality description

Open access
Kritikos, Kyriakos, Pernici, Barbara, Plebani, Pierluigi, Cappiello, Cinzia, Comuzzi, Marco, Benrernou, Salima, Brandic, Ivona, Kertész, Attila, Parkin, Michael, Carro, Manuel·2013·ACM Computing Surveys

Abstract

Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.

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Metadata

Authors
Kritikos, K., Pernici, B., Plebani, P., Cappiello, C., Comuzzi, M., Benrernou, S., Brandic, I., Kertész, A., Parkin, M., & Carro, M.
Venue
ACM Computing Surveys
Published
2013-07-11
Volume
46
Issue
1
Pages
1-58
ISSN
  • 0360-0300 (ISSN-L)
  • 1557-7341
OpenAlex
W2169036685
Cited by
323
References
20
FWCI
96.50
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: A survey on service quality description. https://app.cochat.ai/papers/10.1145/2522968.2522969
The paper
Kritikos, K., Pernici, B., Plebani, P., Cappiello, C., Comuzzi, M., Benrernou, S., Brandic, I., Kertész, A., Parkin, M., & Carro, M. (2013). A survey on service quality description. ACM Computing Surveys. https://doi.org/10.1145/2522968.2522969

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