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Beyond the productivity paradox
Open accessAbstract
Productivity is a simple concept.It is the amount of output produced per unit of input.While it is easy to define, it is notoriously difficult to measure, especially in the modern economy.In particular, there are two aspects of productivity that have increasingly defied precise measurement: output and input.Properly measured, output should include not just the number of widgets coming out of a factory, or the lines of code produced by a programming team, but rather the value created for consumers.Fifty years ago, tons of steel or bushels of corn were a reasonable proxy for the value of output.In today's economy, value depends increasingly on product quality, timeliness, customization, convenience, variety, and other intangibles. Why Should We Care About Productivity?An important question that has been debated for almost a decade is whether computers contribute to productivity growth.Productivity isn't everything.However, as noted by the economist Paul Krugman, in the long run it is almost everything.Productivity growth determines our living standards and the wealth of nations.This is because the amount a nation can consume is ultimately closely tied to what it produces.By the same token, the success of a business generally depends on its ability to deliver more real value for consumers without using more labor, capital, or other inputs.
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Citations
Cited by
Issues in Linking Information Technology Capability to Firm Performance1
Santhanam, R., & Hartono, E. (2003) · MIS Quarterly · doi:10.2307/30036521 · Cited by 1,026
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Hitt, L. M., Wu, D. J., & Zhou, X. (2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045716 · Cited by 877
Self-citationWhy Do Customer Relationship Management Applications Affect Customer Satisfaction?
Mithas, S., Krishnan, M. S., & Fornell, C. (2005) · Journal of Marketing · doi:10.1509/jmkg.2005.69.4.201 · Cited by 776
Product lifecycle management: the new paradigm for enterprises
Grieves, M. W. (2005) · International Journal of Product Development · doi:10.1504/ijpd.2005.006669 · Cited by 741
Morris, M. G., & Venkatesh, V. (2010) · MIS Quarterly · doi:10.2307/20721418 · Cited by 437
Metadata
- Authors
- Brynjolfsson, E., & Hitt, L. M.
- Venue
- Communications of the ACM
- Published
- 1998-08
- Volume
- 41
- Issue
- 8
- Pages
- 49-55
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2130457181
- Cited by
- 1,003
- References
- 0
- FWCI
- 56.21
- Type
- journal article
- Language
- en
- Open access
- bronze
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- Brynjolfsson, E., & Hitt, L. M. (1998). Beyond the productivity paradox. Communications of the ACM. https://doi.org/10.1145/280324.280332
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.