Job Characteristics and Job Satisfaction: Understanding the Role of Enterprise Resource Planning System Implementation1
Abstract
Little research has examined the impacts of enterprise resource planning (ERP) systems implementation on job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm, we found that ERP system implementation moderated the relationships between three job characteristics (skill variety, autonomy, and feedback) and job satisfaction. Our findings highlight the key role that ERP system implementation can have in altering well-established relationships in the context of technology-enabled organizational change situations. This work also extends research on technology diffusion by moving beyond a focus on technology-centric outcomes, such as system use, to understanding broader job outcomes.
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ES implementations comprise an extensive redesign of business processes and the deployment of new software to support the new business processes.
“ES implementations comprise two main parts—an extensive redesign of business processes and the deployment of new software to support the new business processes (Morris and Venkatesh 2010; Robey et al. 2002).”
From Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks1 (2014) · cites this paper as Morris and Venkatesh 2010
ES implementations fundamentally change the nature of tasks, workflows and therefore employees' jobs.
“ES implementations fundamentally change the nature of tasks, workflows and therefore, by extension, employees' jobs (Davenport et al. 1996; Morris and Venkatesh 2010).”
From Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks1 (2014) · cites this paper as Morris and Venkatesh 2010
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
Self-citationLiang, H., Saraf, N., Hu, Q., & Xue, Y. (2007) · MIS Quarterly · doi:10.2307/25148781 · Cited by 3,921 · see citing works
Employee reactions to job characteristics.
Hackman, J. R., & Lawler, E. E. (1971) · Journal of Applied Psychology · doi:10.1037/h0031152 · Cited by 2,442 · see citing works
An empirical examination of self-reported work stress among U.S. managers.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000) · Journal of Applied Psychology · doi:10.1037/0021-9010.85.1.65 · Cited by 2,154 · cited 1× · see citing works
“…job challenge literature, which suggests that job redesign resulting from significant organizational changes may create overwhelming challenges for some employees leading to lower job satisfaction (Cavanaugh et al. 2000; Champoux 1992; Singh 1998; van der Velde and Feij 1995; Xie and Johns 1995).”
BackgroundAGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE
MORRIS, M. G., & VENKATESH, V. (2000) · Personnel Psychology · doi:10.1111/j.1744-6570.2000.tb00206.x · Cited by 1,723 · cited 1× · see citing works
“…and job type are important control variables given their impact on several key constructs related to technology adoption and job outcomes (Lefkowitz 1994; Morris and Venkatesh 2000; MIS Quarterly Vol. 34 No. 1/March 2010 149 Venkatesh and Morris 2000; Venkatesh, Morris, and Ackerman 2000).”
BackgroundSelf-citationVenkatesh, V., Morris, M. G., & Ackerman, P. L. (2000) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.2000.2896 · Cited by 1,237 · see citing works
Self-citationLearning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Robey, D., Ross, J. W., & Boudreau, M.-C. (2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045713 · Cited by 1,023 · cited 2× · see citing works
“ERP system implementations typically involve an extensive redesign of business processes and the deployment of new software to support those new business processes (Robey et al. 2002; Ross and Vitale 2000).”
BackgroundFuture work design research and practice: Towards an elaborated model of work design
Parker, S. K., Wall, T. D., & Cordery, J. L. (2001) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317901167460 · Cited by 617 · see citing works
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Sarker, S., Chatterjee, S., Xiao, X., & Elbanna, A. (2019) · MIS Quarterly · doi:10.25300/misq/2019/13747 · Cited by 576 · see citing works
Sykes, T. A., Venkatesh, V., & Johnson, J. L. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.1.03 · Cited by 210 · see citing works
Self-citationTechnostress Creators and Burnout: A Job Demands-Resources Perspective
Mahapatra, M., & Pati, S. P. (2018) · Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research · doi:10.1145/3209626.3209711 · Cited by 62 · see citing works
The downsides of digital labor: Exploring the toll incivility takes on online comment moderators
Riedl, M. J., Masullo, G. M., & Whipple, K. N. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106262 · Cited by 48 · see citing works
Eustress and Distress in the Context of Telework
Van Slyke, C., Lee, J., Duong, B. Q., & Ellis, T. S. (2022) · Information Resources Management Journal · doi:10.4018/irmj.291526 · Cited by 12 · see citing works
Performance Outcomes of Test-Driven Development: An Experimental Investigation
Texas A&M University Texarkana, U., Bhadauria, V., Mahapatra, R., University of Texas Arlington, U., Nerur, S., & University of Texas Arlington, U. (2020) · Journal of the Association for Information Systems · doi:10.17705/1jais.00628 · Cited by 9 · see citing works
- Authors
- Morris, M. G., & Venkatesh, V.
- Affiliations
- University of Virginia (US)
- University of Arkansas at Fayetteville (US)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2010-03-01
- Volume
- 34
- Issue
- 1
- Pages
- 143-161
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1595444319
- Cited by
- 437
- References
- 9
- Citations by year
- 2026: 12 · 2025: 24 · 2024: 19 · 2023: 24 · 2022: 50 · 2021: 40 · 2020: 43 · 2019: 35 · 2018: 23 · 2017: 26 · 2016: 26 · 2015: 35 · 2014: 19 · 2013: 20 · 2012: 22
- FWCI
- 38.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- MIS Quarterly (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
- Keywords
- enterprise resource planning, ERP implementation, job characteristics, job satisfaction, skill variety, employee autonomy, feedback, moderating effect, technology diffusion, organizational change, telecommunications company employees
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