The DOI matches its Crossref record; 16 of the 16 references it cites were found in a registry or an index.
Empathy in Virtual Agents and Robots: A Survey
Abstract
This article surveys the area of computational empathy, analysing different ways by which artificial agents can simulate and trigger empathy in their interactions with humans. Empathic agents can be seen as agents that have the capacity to place themselves into the position of a user’s or another agent’s emotional situation and respond appropriately. We also survey artificial agents that, by their design and behaviour, can lead users to respond emotionally as if they were experiencing the agent’s situation. In the course of this survey, we present the research conducted to date on empathic agents in light of the principles and mechanisms of empathy found in humans. We end by discussing some of the main challenges that this exciting area will be facing in the future.
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Citations
Cites
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Liu-Thompkins, Y., Okazaki, S., & Li, H. (2022) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-022-00892-5 · Cited by 441
Pataranutaporn, P., Liu, R., Finn, E., & Maes, P. (2023) · Nature Machine Intelligence · doi:10.1038/s42256-023-00720-7 · Cited by 192
A Taxonomy of Social Errors in Human-Robot Interaction
Tian, L., & Oviatt, S. (2021) · ACM Transactions on Human-Robot Interaction · doi:10.1145/3439720 · Cited by 133
Chatbots to Support Young Adults’ Mental Health: An Exploratory Study of Acceptability
Koulouri, T., Macredie, R. D., & Olakitan, D. (2022) · ACM Transactions on Interactive Intelligent Systems · doi:10.1145/3485874 · Cited by 127
The Illusion of Empathy? Notes on Displays of Emotion in Human-Computer Interaction
Cuadra, A., Wang, M., Stein, L. A., Jung, M. F., Dell, N., Estrin, D., & Landay, J. A. (2024) · Proceedings of the CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642336 · Cited by 80
Artificial Emotions and Love and Sex Doll Service Workers
Belk, R. (2022) · Journal of Service Research · doi:10.1177/10946705211063692 · Cited by 63
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
You, Y., Tsai, C.-H., Li, Y., Ma, F., Heron, C., & Gui, X. (2023) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3589959 · Cited by 60
My Bad! Repairing Intelligent Voice Assistant Errors Improves Interaction
Cuadra, A., Li, S., Lee, H., Cho, J., & Ju, W. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3449101 · Cited by 52
(2020) · Pacific Asia journal of the Association for Information Systems · doi:10.17705/1pais.12201 · Cited by 26
Busse, T. S., Kernebeck, S., Nef, L., Rebacz, P., Kickbusch, I., & Ehlers, J. P. (2021) · Journal of Medical Internet Research · doi:10.2196/20046 · Cited by 22
Abdulrahman, A., & Richards, D. (2021) · Multimodal Technologies and Interaction · doi:10.3390/mti5090056 · Cited by 11
“While researchers have striven to endow ECAs with more human features such as personality [64,65], emotions, and body and hand gestures [66,67], ECAs’ facial appearance and spoken or textual speech are the most studied design features, which have been identified as the most effective features in building the human-age…”
BackgroundAware Intelligent Virtual Agent's Effect on Social Presence and Empathy of Caregivers
Ahmmed, A., Butts, E., Naeiji, K., Thiamwong, L., Ancis, J., & Daher, S. (2024) · Proceedings of the ACM International Conference on Intelligent Virtual Agents · doi:10.1145/3652988.3673951 · Cited by 8
Look at Me When I Talk to You: A Video Dataset to Enable Voice Assistants to Recognize Errors
Cuadra, A., Lee, H., Cho, J., & Ju, W. (2021) · arXiv · doi:10.48550/arxiv.2104.07153 · Cited by 5
Metadata
- Authors
- Paiva, A., Leite, I., Boukricha, H., & Wachsmuth, I.
- Venue
- ACM Transactions on Interactive Intelligent Systems
- Published
- 2017-09-19
- Volume
- 7
- Issue
- 3
- Pages
- 1-40
- ISSN
- 2160-6455 (ISSN-L)
- 2160-6463
- OpenAlex
- W2754425142
- Cited by
- 361
- References
- 16
- FWCI
- 19.53
- Type
- journal article
- Language
- en
- Open access
- closed
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