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Cited by 998

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Social translucence: an approach to designing systems that support social processes

Erickson, Thomas, Kellogg, Wendy A.·2000·ACM Transactions on Computer-Human Interaction
DOI 10.1145/344949.345004
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Abstract

We are interested in desiging systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face situations, and argue that it is possible to design digital systems that support coherent behavior by making participants and their activites visible to one another. We call such systems “socially translucent systems” and suggest that they have three characteristics—visbility, awareness, and accountability—which enable people to draw upon their experience and expertise to structure their interactions with one another. To motivate and focus our ideas we develop a vision of knowledge communities, conversationally based systems that support the creation, management and reuse of knowledge in a social context. We describe our experience in designing and deploying one layer of functionality for knowledge communities, embodied in a working system called “Barbie” and discuss research issues raised by a socially translucent approach to design.

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Metadata

Authors
Erickson, T., & Kellogg, W. A.
Venue
ACM Transactions on Computer-Human Interaction
Publisher
Association for Computing Machinery (ACM)
Published
2000-03
Volume
7
Issue
1
Pages
59-83
ISSN
  • 1073-0516 (ISSN-L)
  • 1557-7325
DOI
10.1145/344949.345004
OpenAlex
W2005219594
Cited by
998
References
2
FWCI
36.14
Type
journal article
Language
en
Open access
closed
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)

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