Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities

Ma, Meng; Agarwal, Ritu

doi:10.1287/isre.1070.0113

Cited by 1,143Knowledge Management and SharingExpert finding and Q&A systemsPrivacy, Security, and Data Protection

Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities

Ma, Meng, Agarwal, Ritu·2007·Information Systems Research

DOI 10.1287/isre.1070.0113

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Abstract

A variety of information technology (IT) artifacts, such as those supporting reputation management and digital archives of past interactions, are commonly deployed to support online communities. Despite their ubiquity, theoretical and empirical research investigating the impact of such IT-based features on online community communication and interaction is limited. Drawing on the social psychology literature, we describe an identity-based view to understand how the use of IT-based features in online communities is associated with online knowledge contribution. Specifically, the use of four categories of IT artifacts—those supporting virtual co-presence, persistent labeling, self-presentation, and deep profiling—is proposed to enhance perceived identity verification, which thereafter promotes satisfaction and knowledge contribution. To test the theoretical model, we surveyed more than 650 members of two online communities. In addition to the positive effects of community IT artifacts on perceived identity verification, we also find that perceived identity verification is strongly linked to member satisfaction and knowledge contribution. This paper offers a new perspective on the mechanisms through which IT features facilitate computer-mediated knowledge sharing, and it yields important implications for the design of the supporting IT infrastructure.

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Mutual understanding among members, group attachment, and identification are crucial for online community success.
“Mutual understanding among members (Ma & Agarwal, 2007) as well as group attachment and identification (Panteli & Sivunen, 2019;Ren, Kraut, & Kiesler, 2007) have been found to be crucial for OC success.”
From Climate change and COP26: Are digital technologies and information management part of the problem or the solution? An editorial reflection and call to action (2022) · cites this paper as Ma & Agarwal, 2007

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Authors: Ma, M., & Agarwal, R.
Affiliations: University of Maryland, College Park (US)
ORCID: Ma, Meng
Agarwal, Ritu
Venue: Information Systems Research
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 2007-03
Volume: 18
Issue: 1
Pages: 42-67
ISSN: 1047-7047 (ISSN-L)
1526-5536
DOI: 10.1287/isre.1070.0113
OpenAlex: W2165117260
Cited by: 1,143
References: 165
Citations by year: 2026: 25 · 2025: 26 · 2024: 41 · 2023: 52 · 2022: 60 · 2021: 62 · 2020: 66 · 2019: 61 · 2018: 55 · 2017: 54 · 2016: 75 · 2015: 89 · 2014: 90 · 2013: 91 · 2012: 75
FWCI: 191.89
Type: journal article
Language: en
Open access: closed
Locations: Information Systems Research (publishedVersion)
Topics: Social Sciences › Communication › Knowledge Management and Sharing
Physical Sciences › Computer Science › Information Systems › Expert finding and Q&A systems
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: online communities, identity verification, knowledge contribution, information technology design, reputation management, virtual co-presence, self-presentation, member satisfaction

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Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities

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